SHIFT LEADER GRADE 3 TO 6 5 POSTS \u2013 REF NO: 07187
\nDirectorate: Emergency Medical Services
\nSALARY : R201 612 \u2013 R227 127 per (plus benefits) salary will be determined by experience
\nattached to the professional category
\nCENTRE : Communication Centre Midrand<\/p>\n
REQUIREMENTS : AEA\/ECT\/CCA with 3 year experience after registration with the HPCSA in the
\napplicable category according to OSD appointment requirements, Code 10
\ndriver\u2019s license with PDP, Registration certificate and current registration with
\nHPCSA. Supervisory experience of at least 1 year is compulsory. Understanding
\nof EMS and its line of business. Computer skills, knowledge of rules and
\nregulations of communication center. Ability to work under pressure and meet
\ndeadlines.<\/p>\n
DUTIES : Responsible for all EMS activities in the Emergency Contact centre during the
\nshift. Provide advice on procedures and policy matters to staff. Assist in
\nmanagement of overtime and leave. Ensure that staff attends to calls timeously.
\nTo assist the Station Manager in the control and the Implementation of the EMS
\npolicies. Maintain, monitor and review continuous quality improvement for the
\nregion in accordance with the policy on quality improvement of EMS. Ensure all
\ncomplaints are fully investigated and remedial plans are implemented and
\nmonitored. Ensure crews adhere to turnaround times. Ensure communication
\ncenter crews main a high standard of customer etiquette and communication
\nmedium with customers or clients. Correlates all relevant statics and indicators
\nreceived from shifts and send this information to the Station Manager. Manage
\nthe tracking solution, by ensuring all vehicles are functional and warnings are
\nattended mitigated against in future. Investigating and report on all call delays and
\ncall dropped. Investigating service complaints received from internal and external
\nresources and reports on these complaints to the Station manager. Be
\nresponsible for continuous quality improvement implementation strategies in line
\nwith the policy on quality for EMS.Ensure correct radio and telephone procedures
\nare adhered to by all Emergency Care Dispatchers according to protocol.
\nMaintain security and access restriction within control center whilst on duty.
\nUndertake any other duties as allocated by management.<\/p>\n
ENQUIRIES : Mr. JP von Benecke Tel No: (011) 564 2232<\/p>\n
APPLICATIONS : Applications must be delivered directly to: Emergency Medical Services,
\nContinuity SA,Growth Point Business Park, Corner Old Pretoria Road and
\nTonnetti Street,Midrand or posted to P.O Box 8311 halfway house 1685
\nCLOSING DATE : 11 September 2015<\/p>\n","protected":false},"excerpt":{"rendered":"
SHIFT LEADER GRADE 3 TO 6 5 POSTS \u2013 REF NO: 07187 Directorate: Emergency Medical Services SALARY : R201 612 \u2013 R227 127 per (plus benefits) salary will be determined…..<\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"om_disable_all_campaigns":false,"jetpack_post_was_ever_published":false,"_jetpack_newsletter_access":"","_jetpack_newsletter_tier_id":0,"footnotes":"","jetpack_publicize_message":"","jetpack_is_tweetstorm":false,"jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":true,"jetpack_social_options":{"image_generator_settings":{"template":"highway","enabled":false}}},"categories":[89,950],"tags":[],"jetpack_publicize_connections":[],"yoast_head":"\n