CALL CENTRE: PUBLIC LIAISON OFFICERS 18 PERMANENT POSTS
\nREF NO: DOSH\/35\/2015
\nSALARY : R196 278.00 per annum
\nCENTRE : Pretoria<\/p>\n
REQUIREMENTS : Applications are invited from persons holding a Matriculation or Grade 12
\ncertificate; a higher qualification would be an advantage; experience in
\ncustomers services and orientation to help; working experience at a call
\ncentre would be required; Good written and verbal communication skills;
\ngood interpersonal skills; general knowledge of the Department of Human
\nSettlements mandate and how government works; Good Listening Skills; Be
\nprepared to learn; positive attitude towards customers; a team player; ability
\nto communicate with customers in English and at least one African language
\nbeside home language; must be professional in handling customers on the
\ntelephone. And must be computer literate (word, excel, any email system)<\/p>\n
DUTIES : The successful candidate will be responsible for: Attend the Public telephone
\nqueries from all 9 Provinces including Presidential Hotline. Facilitate
\nresolution with relevant sphere of government (National, Province, or
\nMunicipality). Do follow-ups on weekly, monthly and quarterly reports
\nincluding the Presidential Hotline report Attend events and provide service
\nfair according to Batho Pele Principles. Liaise with Government Departments
\nfor updated of policies and regulations for the benefit of the Public. Capture
\nissues raised by the Public in the database.<\/p>\n
ENQUIRIES : Ms Q Mathebula TELEPHONE: (012) 444-9150<\/p>\n
APPLICATIONS : Postal address: Private Bag X644, Pretoria, 0001 or hand delivers@
\nDepartment of Human Settlements , 260 Justice Mahomed Street,
\nSunnyside, Pretoria, 0001, for attention: Ms N Nortman<\/p>\n
CLOSING DATE : 30 September 2015
\nNOTE : It will be expected from the selected candidates to be available for the
\ninterviews on a date, time and place as determined by the Department of
\nHuman Settlements. Applicants must note that further checks will be
\nconducted once they are short-listed and that their appointment is subject to
\npositive outcomes on these checks, which include security clearance,
\nqualification verification and criminal records. If you apply for more than one
\nposition in the Department, please submit separate application forms for each
\npost. Applications must be submitted on form Z83, obtainable from any Public
\nService department and must be accompanied by a detailed CV, together
\nwith certified copies of qualification certificates and your ID\/Passport. Failure
\nto submit the required documents will result in your application not being
\nconsidered. Correspondence will be limited to short-listed candidates only. If
\nyou have not been contacted within four (4) months after the closing date of
\nthis advertisement, please accept that your application was unsuccessful.
\nPlease note that the Department reserves the right to fill this post. Please
\nnote that this advert is not restricted to Government Employees only.<\/p>\n","protected":false},"excerpt":{"rendered":"
CALL CENTRE: PUBLIC LIAISON OFFICERS 18 PERMANENT POSTS REF NO: DOSH\/35\/2015 SALARY : R196 278.00 per annum CENTRE : Pretoria REQUIREMENTS : Applications are invited from persons holding a Matriculation…..<\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"om_disable_all_campaigns":false,"jetpack_post_was_ever_published":false,"_jetpack_newsletter_access":"","_jetpack_newsletter_tier_id":0,"footnotes":"","jetpack_publicize_message":"","jetpack_is_tweetstorm":false,"jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":true,"jetpack_social_options":{"image_generator_settings":{"template":"highway","enabled":false}}},"categories":[255],"tags":[1911],"jetpack_publicize_connections":[],"yoast_head":"\n