{"id":24952,"date":"2015-09-30T12:56:43","date_gmt":"2015-09-30T10:56:43","guid":{"rendered":"https:\/\/joblistsouthafrica.com\/?p=24952"},"modified":"2016-11-16T12:27:07","modified_gmt":"2016-11-16T10:27:07","slug":"homechoice-customer-processing-agents-needed-x-5-positions","status":"publish","type":"post","link":"https:\/\/joblistsouthafrica.com\/homechoice-customer-processing-agents-needed-x-5-positions.html","title":{"rendered":"HomeChoice Customer Processing Agents Needed X 5 Positions"},"content":{"rendered":"

Key Performance Areas<\/strong><\/p>\n

Verification and confirmation of customer profiles<\/p>\n

Review & evaluate customer applications
\nVerify and update all customer details on the system
\nReview & assess customers affordability & credit worthiness
\nOffer debit order option with every customer’s call
\nMaintain customer services<\/p>\n

Ensure a polite, friendly, and professional confirmation service is offered to all customers and external stakeholders
\nImprove overall customer experience and service delivery statistics
\nQuality control<\/p>\n

Ensure the accurate capturing of customer account details onto the system
\nFollow company processes accurately to ensure quality of service delivery
\nAdministration and reporting<\/p>\n

Ensure the accurate completion of time sheets on a daily basis
\nEnsure all verification documents are completed and approved within the required timeframes
\nProvide daily\/weekly\/monthly reports as per business requirements
\nProvide relief services<\/p>\n

Provide relief work in other operational departments in order to meet business requirements and customer needs \u2013 when required<\/p>\n

Requirements:<\/strong>
\nQualifications & Accreditations<\/p>\n

Grade 12 \/ Matric or equivalent
\nExperience & Skills<\/p>\n

1 Year experience in office administration and\/or a data capturing, preferably in a contact centre environment
\nClear understanding of an operational contact centre environment
\nMS Office (Word, Excel, PowerPoint and Outlook)
\nAttribute & Behaviours<\/p>\n

Positive and energetic
\nManaging work and time to meet the required deadlines
\nHigh attention to detail accuracy
\nProactive and operates with a sense of urgency
\nAbility to work alone and in a team
\nExcellent communication skills
\nStrong planning and organizing skills
\nSalary:\u00a0Market Related
\nType:\u00a0Contract
\nDuration:\u00a0< 6 months
\nAA Position:\u00a0No
\nWork Level:\u00a0Skilled
\nBranch:\u00a0Western Cape – Southern Suburbs (Cape)<\/p>\n

Click here to apply online<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"

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