{"id":25572,"date":"2015-11-11T14:42:20","date_gmt":"2015-11-11T12:42:20","guid":{"rendered":"https:\/\/joblistsouthafrica.com\/?p=25572"},"modified":"2015-11-11T14:42:20","modified_gmt":"2015-11-11T12:42:20","slug":"business-process-analyst-vacancy","status":"publish","type":"post","link":"https:\/\/joblistsouthafrica.com\/business-process-analyst-vacancy.html","title":{"rendered":"Business Process Analyst Vacancy"},"content":{"rendered":"

Overall purpose of the job:<\/strong>
\n\u2022 To design, define and develop business processes that will support business with the current, new or enhanced functionality, business channels, legislative or compliance requirements and operational risk requirements.
\n\u2022 Create and maintain the SOP repository of business knowledge.
\n\u2022 To liaise with the various operational areas to ensure alignment of these new or enhanced processes from operational to reporting, quality evaluations and scripting.
\n\u2022 To ensure that all process risks are raised and mitigating actions put in place where possible \u2013 this will be done in conjunction with the QA and Compliance area within Collections.<\/p>\n

Requirements Education (formal qualification required):<\/strong>
\n\u2022 Minimum
\n\u2022 Matric (Grade 12)
\nIdeal:
\n\u2022 Certificate in Business Analysis\/Business process modelling\/Business administration
\n\u2022 Diploma in Business Analysis
\n\u2022 Diploma in Information systems\/Operational management.<\/p>\n

Competencies (skills and behavioural attributes):<\/strong><\/p>\n

Skill
\n\u2022 Conceptual Thinking
\n\u2022 Communication
\n\u2022 Problem Solving
\n\u2022 Interpersonal Relationships
\n\u2022 Results Driven<\/p>\n

Behavioural Attributes:<\/strong>
\n\u2022 Self-driven
\n\u2022 Integrative thinking
\n\u2022 Influencing
\n\u2022 Analytical thinking
\nExperience \u2022 2-3 years proven experience in building Activity Process, Business Models
\n\u2022 2-3 years proven experience documenting standard operating processes
\n\u2022 1-3 experience Business Case development
\n\u2022 At least 2 years Report Writing
\n\u2022 Functional\/Business specification writing
\n\u2022 Applied experience of at least 1 year, writing across at least multiple platforms or systems\/processes or business units
\n\u2022 3-5 experience Financial services industry, Business\/Industry Knowledge
\n\u2022 3-5 Years call centre experience advantageous
\n\u2022 Applied experience in presentations and workshop facilitation
\n\u2022 1-3 experience Statistical Analysis
\n\u2022 Exposure in Data Modelling
\n\u2022 Exposure and accountabilities Repository Management
\n\u2022 Previous experience documenting SLA and MOU\u2019s at any level, SLA Development
\n\u2022 Applied experience identifying work streams, Project Management
\n\u2022 1-3 experience Process Risk Identification
\n\u2022 1-3 experience Customer Journey Mapping
\n\u2022 MS Office; Intermediate MS Word, Visio, Power Point and Excel<\/p>\n

Duties & Roles Documentation:<\/strong>
\n\u2022 Define and Document Departmental, Functional and Process standard operating procedures
\n\u2022 Identify, align and document customer touch points
\n\u2022 Identify and document all business and product rules applicable to process
\n\u2022 Develop business process models.
\n\u2022 Unpack and analyse existing functional and supporting processes performed by agents, team leader and support processes.
\n\u2022 Design new and improved agent, team leader and supporting processes based on current requirements and cross functional impact
\n\u2022 Investigate all tasks and activities required to keep area operational, analyse in relation to business and process need, provide recommendations on efficient improvement, document and obtain sign-off
\n\u2022 Include all process driven customer communication touch points, triggers and types
\n\u2022 Include all business rules and product rules that dictate process tasks and activities
\n\u2022 Create a visual model of current operational processes and identify gaps between desired and actual process.<\/p>\n

Develop communication plans and maintain and contribute towards SOP repository reporting:<\/strong>
\n\u2022 Develop progress reports
\n\u2022 Co-ordinate and facilitate feedback and review sessions
\n\u2022 Update Risk and Business decision registers and Logs in conjunction with QA and Compliance area
\n\u2022 Update Business statements and facts repository
\n\u2022 Maintain on-line work in progress<\/p>\n

Identify, define, design, interrogate process metrics and reports:<\/strong>
\n\u2022 Identify process relevance, objective and importance and determine metrics required to track these.
\n\u2022 Escalate requirements for reporting amendments where required.<\/p>\n

Stakeholder engagement:<\/strong>
\n\u2022 Identify and provide mitigating actions for process risks in collaboration with Risk partners
\n\u2022 Liaise with partners for Business requirements to support process
\n\u2022 Knowledge transfer process
\n\u2022 Provide \u2018go-live\u2019 support
\n\u2022 Identify process risks and provide mitigating actions
\n\u2022 Implement approved mitigating actions
\n\u2022 Raise risks to Management and\/or via appointed escalation process.
\n\u2022 Create knowledge transfer material for training, QAD and TL on redefined processes.
\n\u2022 Co-ordinate and facilitate knowledge transfer sessions
\n\u2022 Define support needed
\n\u2022 Create support material
\n\u2022 Provide post implementation reports<\/p>\n

How to Apply<\/strong><\/p>\n

Click here to apply online<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"

Overall purpose of the job: \u2022 To design, define and develop business processes that will support business with the current, new or enhanced functionality, business channels, legislative or compliance requirements…..<\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"om_disable_all_campaigns":false,"jetpack_post_was_ever_published":false,"_jetpack_newsletter_access":"","_jetpack_newsletter_tier_id":0,"footnotes":"","jetpack_publicize_message":"","jetpack_is_tweetstorm":false,"jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":true,"jetpack_social_options":{"image_generator_settings":{"template":"highway","enabled":false}}},"categories":[20],"tags":[],"jetpack_publicize_connections":[],"yoast_head":"\nBusiness Process Analyst Vacancy - Jobs in South Africa 2024<\/title>\n<meta name=\"description\" content=\"Overall purpose of the job: \u2022 To design, define and develop business processes that will support business with the current, new or enhanced functionality,\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/joblistsouthafrica.com\/business-process-analyst-vacancy.html\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Jobs sa\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"3 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/joblistsouthafrica.com\/business-process-analyst-vacancy.html\",\"url\":\"https:\/\/joblistsouthafrica.com\/business-process-analyst-vacancy.html\",\"name\":\"Business Process Analyst Vacancy - 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