{"id":2601,"date":"2011-03-30T22:59:44","date_gmt":"2011-03-30T21:59:44","guid":{"rendered":"https:\/\/joblistsouthafrica.com\/?p=2601"},"modified":"2016-11-10T10:39:32","modified_gmt":"2016-11-10T08:39:32","slug":"accenture-south-africa-help-desk-agent","status":"publish","type":"post","link":"https:\/\/joblistsouthafrica.com\/accenture-south-africa-help-desk-agent.html","title":{"rendered":"Accenture South Africa: Help Desk Agent"},"content":{"rendered":"
If you join Accenture you can make great ideas happen for some of the world’s most dynamic companies. With broad global resources and deep technical know-how, we collaborate with clients to cultivate ideas and deliver results. Choose a career at Accenture and enjoy an innovative environment where challenging and interesting work is part of daily life.<\/div>\n
<\/div>\n
Accenture’s\u00a0Services<\/strong> workforce is a dedicated team of people who work on outsourcing engagements.\u00a0\u00a0These are long-term partnerships with clients for whom we manage and provide increasingly specialized business operations, such as finance and accounting, IT, applications development and maintenance, help desk services, and HR.\u00a0 We not only maintain key business functions for clients, we constantly seek to improve them to help our clients move ahead of the competition.<\/div>\n
Job Description<\/strong><\/div>\n
Service Delivery<\/strong> professionals are responsible for providing service delivery across the breadth of offerings such as accounting, information technology, application development and maintenance, helpdesk services, procurement, learning and training, and human resources. The work that is performed by our delivery professionals may serve one or more clients concurrently and they may be located directly at a client site or within our global delivery network.<\/div>\n
Purpose of the Job:<\/div>\n
\u00b7Help Desk Agent is responsible for providing Help Desk support to the relevant Edcon departments and suppliers by administrating all Accounts Payable related queries. This involves receiving incoming queries from multiple sources, logging and tracking queries via the Accenture proprietary workflow tool, as well as resolving queries and maintaining the query log.<\/div>\n
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KEY RESPONSIBILITIES:<\/div>\n
\u00b7Receive inbound calls, emails, faxes and voicemail messages<\/div>\n
\u00b7Log queries via the Accenture proprietary workflow tool<\/div>\n
\u00b7Provide first line support and resolution of queries logged to the help desk<\/div>\n
\u00b7Escalate queries to other nominated Accenture personnel for analysis and resolution where required<\/div>\n
\u00b7Prepare required service management reporting for Edcon<\/div>\n
\u00b7 Adhere to the defined service levels<\/div>\n
\u00b7Proactively identify process improvement opportunities and support continuous improvement initiatives under direction of Continuous Improvement Team Lead<\/div>\n
\u00b7Work effectively as part of a team and seek to support team’s goals<\/div>\n
\u00b7Broaden own technical, functional and industry specific skill base<\/div>\n
\u00b7Engage in formal and informal knowledge transfer<\/div>\n
\u00b7Perform related work as required<\/div>\n
\n
Other Features of the Job<\/strong> (e.g., location, traveling, shift hours, etc.):<\/div>\n
Functional competencies:<\/div>\n
\u00b7Knowledge of general accounting principles<\/div>\n
\u00b7Good numeracy<\/div>\n
\u00b7Good typing skills<\/div>\n
Technical competencies:<\/div>\n
\u00b7Computer literacy<\/div>\n
\u00b7Proficiency in Microsoft Office applications, particularly Excel and word<\/div>\n
\u00b7Proficiency in using accounting software applications such as Retek, MRO and Oracle<\/div>\n
\u00b7Proficiency in using electronic query management tools<\/div>\n
Professional competencies:<\/div>\n
\u00b7Attention to detail<\/div>\n
\u00b7Good analytical skills<\/div>\n
\u00b7Strong problem solving skills through root cause analysis<\/div>\n
\u00b7Ability to meet deadlines and targets<\/div>\n
\u00b7Clear communication in English, both verbal and written<\/div>\n
\u00b7Customer service skills<\/div>\n
\u00b7Strong interpersonal skills<\/div>\n
\u00b7Ability to work as part of a team<\/div>\n
\u00b7Continuous improvement mentality<\/div>\n
\u00b7Adaptable to change<\/div>\n
\u00b7Ability to work in a fast paced, high pressure work environment<\/div>\n
<\/div>\n
Click here to view Job and Apply Online<\/strong><\/a><\/div>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"

If you join Accenture you can make great ideas happen for some of the world’s most dynamic companies. With broad global resources and deep technical know-how, we collaborate with clients…..<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"om_disable_all_campaigns":false,"jetpack_post_was_ever_published":false,"_jetpack_newsletter_access":"","_jetpack_newsletter_tier_id":0,"footnotes":"","jetpack_publicize_message":"","jetpack_is_tweetstorm":false,"jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":false,"jetpack_social_options":{"image_generator_settings":{"template":"highway","enabled":false}}},"categories":[75],"tags":[396],"jetpack_publicize_connections":[],"yoast_head":"\nAccenture South Africa: Help Desk Agent - Jobs in South Africa 2024<\/title>\n<meta name=\"description\" content=\"If you join Accenture you can make great ideas happen for some of the world's most dynamic companies. 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