DStv-i Account Manager – Overall responsibility and management of Infosys (TV analysis software) and play a key role in delivering value added insight to client and all users as well as understanding and interpreting television audience data across all media data suppliers.<\/p>\n
Key Responsibilities: Operational & Project management:<\/strong> Analysis\/reporting<\/strong> Leadership, team and people management:<\/strong> Communication:<\/strong> Company Description<\/strong> Requirements Personal Skills\/Attributes Details
\nClient relationships:<\/strong>
\n\u2022 Take responsibility for Infosys and play a key role in delivering value added insights to client and all users
\n\u2022 Management of InfoSys support to client (full responsibility of local client support)
\n\u2022 Responsible for on-site client support to train new and existing users (training, knowledge, time, capacity, budgets, product demonstrations) on all aspects and use of Infosys
\n\u2022 Responsible for the resolution of all data related queries from client and all InfoSys users (day to day handling of client queries
\n\u2022 Provision of exceptional on-going client support to ensure maximum value
\n\u2022 Maintain and nurture client relationships
\n\u2022 Manage and promote delivery to client expectations
\n\u2022 Overall management of Infosys, TAMS, Landmark, and Citrix (SA) relationships
\n\u2022 Organisation of and preparation for regular client meetings
\n\u2022 Good understanding of the media and television industry and keeping abreast of all new media developments
\n\u2022 Work closely with the DStv-i Manager to ensure timely, satisfactory resolution of client issues that could impact sales efforts
\n\u2022 To become an Infosys expert<\/p>\n
\n\u2022 Ensuring that all new media developments are incorporated into the DStv-i service (questionnaires, quotas, stratifications and ultimately Infosys)
\n\u2022 Continuous input into all aspects of project design to ensure that all Infosys requirements are included
\n\u2022 Responsible for the establishment and implementation of all development work required on Infosys
\n\u2022 Establishment and maintenance of quality standards for all data and relevant outputs
\n\u2022 Setting up and maintaining systems and standard operating procedures and the continued improvement thereof (best practice manuals, process flow, automation, all documentation) for InfoSys
\n\u2022 Creation and maintenance all InfoSys documentation (training manuals, Infosys support materials, glossary)
\n\u2022 Suggest process improvements to client and team
\n\u2022 Setting up training schedules
\n\u2022 InfoSys product demonstrations in support of new sales opportunities<\/p>\n
\n\u2022 Overall management of information for internal and external purposes including: universe checks, panel composition, triple code files, channel mappings, SAARF and Infosys data
\n\u2022 Provide sound guidance on the data and ensure strategic content of analysis and recommendations
\n\u2022 Generate insight and recommendations that demonstrate knowledge of the media industry and which are based on client’s needs
\n\u2022 Analyze data patterns in detail to understand significance and identify appropriate actions
\n\u2022 Overall responsibility of all Infosys data outputs, including the quality checking of automated reports, required on the DSTV-i project
\n\u2022 Responsible for the overall management, quality and comparability of DStv-i and TAMS data
\n\u2022 Daily review of reporting sample figures and identification of households not viewing to ensure correct troubleshooting
\n\u2022 Review of viewer footprint reports to identify viewing anomalies
\n\u2022 Analysis of reports supplied by external parties and operations support manager
\n\u2022 Analysis of spot data
\n\u2022 Responsible for the production of regular and adhoc reports as well as providing insight and interpretation
\n\u2022 Understanding of PIV’s, capping and algorithms used on the DStv-i RPD service and the impact on the Infosys end user data<\/p>\n
\n\u2022 Identifies growth potential\/skill gaps and provides training or assists in assessing training needs for direct reports
\n\u2022 Determine tasks and actions for admin team members, allocate resources effectively
\n\u2022 Ensure direct reports have objectives and development plans to support team goals and company strategy
\n\u2022 Maintains personal well-being and balance
\n\u2022 Supporting members of the team in their duties
\n\u2022 Supporting the new development of Return Path Data (RPD)
\n\u2022 Supporting the DStv-i Manager and overall client back-up to the DStv-i Manager<\/p>\n
\n\u2022 Together with senior management, define and implement the project plan for DSTV-i
\n\u2022 Communicates any project changes to relevant parties
\n\u2022 Communicates project status, changes and updates to all relevant parties timeously
\n\u2022 Clearly and persuasively communicate complex issues, internally and externally
\n\u2022 Clearly and accurately produce reports, presentations and documentation
\n\u2022 Provision of feedback to InfoSys Product Manager (TNS UK) regarding desired product needs, development, updates, maintenance, training needs and enhancements coming from clients.<\/p>\n
\nTNS Research Surveys is SA’s largest ad hoc Marketing research company. We are a full-house research company, undertaking all phases of the research process from designing the study, executing the fieldwork, processing the data to interpreting and presenting the findings to the client.<\/p>\n
\n\u00b7 Completed tertiary education – degree in marketing, e.g. BCom\/BBus Sc
\n\u00b7 Minimum of five years’ work experience in the research industry (TV media industry experience is an advantage)
\n\u00b7 Research acumen
\n\u00b7 Analytical ability with proven numeracy skills
\n\u00b7 Training experience is an advantage
\n\u00b7 Must have a working knowledge of marketing research process as well as knowledge of audience measurement research and television audience analysis systems
\n\u00b7 An interest in the television and advertising industries and its future
\n\u00b7 An interest in software systems, technically inclined<\/p>\n
\nBehavioural dimensions:<\/strong>
\n\u00b7 Proven excellent client management skills and ability to train internal and external clients
\n\u00b7 Ability to conduct training and feel comfortable in a variety of different formats – face-to-face, telephonic, one-on-one, group and\/or boardroom meeting style training sessions
\n\u00b7 Organised and detail orientated
\n\u00b7 Friendly, polite, helpful, patient manner
\n\u00b7 Excellent communicator – verbal and written
\n\u00b7 Ability to multitask especially under pressure
\n\u00b7 Exceptional communication, presentation and phone skills
\n\u00b7 Must be deadline driven and quality obsessed
\n\u00b7 Ability to manage and motivate people within a team
\n\u00b7 Strong data analysis skills
\n\u00b7 Strong numeracy skills
\n\u00b7 Assertive and confident
\n\u00b7 Innovative\/self starter
\n\u00b7 Motivational ability
\n\u00b7 Strong business acumen
\n\u00b7 Strong strategic abilities
\n\u00b7 Strong leadership qualities
\n\u00b7 Have the ability to coach and mentor<\/p>\n
\nBenefits: Medical Aid, Provident Fund
\nProvince: Gauteng
\nCity: Johannesburg – Cresta
\nEducation level: Degree
\nJob level: MidSenior
\nOwn transport required: Yes
\nTravel requirement: Occasional
\nType: Permanent
\nReference #DStv-i AM<\/p>\n