{"id":27822,"date":"2016-05-31T15:12:08","date_gmt":"2016-05-31T13:12:08","guid":{"rendered":"https:\/\/joblistsouthafrica.com\/?p=27822"},"modified":"2016-06-29T01:41:59","modified_gmt":"2016-06-28T23:41:59","slug":"hp-personal-systems-field-engineer","status":"publish","type":"post","link":"https:\/\/joblistsouthafrica.com\/hp-personal-systems-field-engineer.html","title":{"rendered":"HP: Personal Systems Field Engineer"},"content":{"rendered":"<p>HP (Hewlett-Packard) is a multinational information technology (IT) company that sells hardware, software and related business services.<\/p>\n<p><strong>Job description<\/strong><\/p>\n<ul>\n<\/ul>\n<ul>\n<li>Provide best-in-class break-fix reactive support for HP Computing and Printing products.<\/li>\n<\/ul>\n<ul>\n<\/ul>\n<ul>\n<li>Take ownership of all customer interactions and work until completion, escalating when required.<\/li>\n<\/ul>\n<ul>\n<\/ul>\n<ul>\n<li>Interact with Customers to ensure complete Customer satisfaction, following established HP process and procedures.<\/li>\n<\/ul>\n<ul>\n<\/ul>\n<ul>\n<li>Occasionally perform installations, reinstallations, and maintenance on Customer equipment.<\/li>\n<\/ul>\n<p><strong>Qualifications:<\/strong><strong>Education and Experience Required:<\/strong><\/p>\n<ul>\n<\/ul>\n<ul>\n<li>1-2 years of working experience in related fields, i.e. PC&amp;#39;s, laptops and workstations.<\/li>\n<\/ul>\n<ul>\n<\/ul>\n<ul>\n<li>Exposure to HP hardware is an advantage<\/li>\n<\/ul>\n<ul>\n<\/ul>\n<ul>\n<li>A minimum of an A+ Certification is required.<\/li>\n<\/ul>\n<ul>\n<\/ul>\n<ul>\n<li>Experience in Printing products will be considered an advantage.<\/li>\n<\/ul>\n<ul>\n<\/ul>\n<ul>\n<li>Willingness to travel occasional long distances.<\/li>\n<\/ul>\n<p><strong>Knowledge and Skills:<\/strong><\/p>\n<ul>\n<\/ul>\n<ul>\n<li>Relevant product\/company knowledge, i.e. HP PC&amp;#39;s, laptops, etc.<\/li>\n<\/ul>\n<ul>\n<\/ul>\n<ul>\n<li>Good troubleshooting skills.<\/li>\n<\/ul>\n<ul>\n<\/ul>\n<ul>\n<li>Must have own car in good condition plus a valid drivers&amp;#39; licence.<\/li>\n<\/ul>\n<ul>\n<\/ul>\n<ul>\n<li>Basic analytical and advanced communications skills.<\/li>\n<\/ul>\n<ul>\n<\/ul>\n<ul>\n<li>Proficient in professional oral, written and telephone communication skills.<\/li>\n<\/ul>\n<ul>\n<\/ul>\n<ul>\n<li>Fundamental presentation skills.<\/li>\n<\/ul>\n<ul>\n<\/ul>\n<ul>\n<li>Ability to gather relevant information systematically and to solve problems, anticipate needs, develop and propose solutions and gain agreement.<\/li>\n<\/ul>\n<ul>\n<\/ul>\n<ul>\n<li>Ability to build and maintain ongoing relationships with customers, peers and support partners.<\/li>\n<\/ul>\n<ul>\n<\/ul>\n<ul>\n<li>Ability to effectively interact and communicate with people at all levels.<\/li>\n<\/ul>\n<ul>\n<\/ul>\n<ul>\n<li>Perform reporting and administrative functions. Manage time effectively.<\/li>\n<\/ul>\n<ul>\n<li>Assist the customer with ongoing product training on device features and best practices during routine preventative maintenance or break\/fix engagements<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>HP (Hewlett-Packard) is a multinational information technology (IT) company that sells hardware, software and related business services. Job description Provide best-in-class break-fix reactive support for HP Computing and Printing products&#8230;&#8230;<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"om_disable_all_campaigns":false,"jetpack_post_was_ever_published":false,"_jetpack_newsletter_access":"","_jetpack_newsletter_tier_id":0,"footnotes":"","jetpack_publicize_message":"","jetpack_is_tweetstorm":false,"jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":true,"jetpack_social_options":{"image_generator_settings":{"template":"highway","enabled":false}}},"categories":[2234,21],"tags":[76],"jetpack_publicize_connections":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v21.5 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>HP: Personal Systems Field Engineer - Jobs in South Africa 2024<\/title>\n<meta name=\"description\" content=\"HP (Hewlett-Packard) is a multinational information technology (IT) company that sells hardware, software and related business services. 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