Job Responsibilities<\/strong><\/p>\n– install or assist with installations of newspaper and commercial workflow systems and take care of the post-sales support and services<\/p>\n
– analyse, make diagnoses and solve problems regarding workflow systems<\/p>\n
– provide 1st line support for the service organizations & the service field engineers in the region<\/p>\n
– manage open incidents and take ownership of escalations and follow them up<\/p>\n
– responsible for the reporting and documentation of the issues in service management systems and with local customer care department<\/p>\n
– application training for the sales, service, product specialists, and customers<\/p>\n
– provide technical and post-sales information to the service organizations<\/p>\n
– contribute to the graphical applications know-how and synergy across the AGFA GS organization<\/p>\n
– are a member of the after-hours remote support centre<\/p>\n
– support shows and exhibitions<\/p>\n
– conduct customer workflow demonstrations in our demo centre<\/p>\n
– customer visits in order to provide technical sales support<\/p>\n
– develop customized solutions \/ applications, install them and support them<\/p>\n
– assist and support software R&D teams<\/p>\n
– first line support & dealer support depending on the region<\/p>\n
You will be working in the Software Competence Centre team, reporting to the Software Competence Centre Manager [located in Mortsel, Belgium]<\/p>\n
Job Profile <\/strong><\/p>\nEducation \u2013 Bachelors degree or diploma in software engineering<\/p>\n
Experience – have a thorough knowledge of OS, Networking, Client-server applications, & Internet technology.<\/p>\n
Key Performance Indicators<\/strong><\/p>\nHard \u2013 ability to work under pressure and fix problems whilst remaining calm and organised. Must be a team worker and have a customer centred approach and service attitude. Be able to travel on a regular basis.
\nSoft \u2013 think out of the box, have a strong desire to learn new applications, and be able to communicate with all stake holders<\/p>\n","protected":false},"excerpt":{"rendered":"
Agfa Graphics is a world leader in prepress solutions for the commercial, newspaper and packaging printing industries. Agfa currently has an opportunity for a highly motivated individual to join their…..<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"om_disable_all_campaigns":false,"jetpack_post_was_ever_published":false,"_jetpack_newsletter_access":"","_jetpack_newsletter_tier_id":0,"footnotes":"","jetpack_publicize_message":"","jetpack_is_tweetstorm":false,"jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":true,"jetpack_social_options":{"image_generator_settings":{"template":"highway","enabled":false}}},"categories":[35],"tags":[],"jetpack_publicize_connections":[],"yoast_head":"\n
Agfa: Software Application Technician - Jobs in South Africa 2023<\/title>\n<meta name=\"description\" content=\"Agfa Graphics is a world leader in prepress solutions for the commercial, newspaper and packaging printing industries. Agfa currently has an opportunity\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/joblistsouthafrica.com\/agfa-software-application-technician.html\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Joblist South Africa\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/joblistsouthafrica.com\/agfa-software-application-technician.html\",\"url\":\"https:\/\/joblistsouthafrica.com\/agfa-software-application-technician.html\",\"name\":\"Agfa: Software Application Technician - Jobs in South Africa 2023\",\"isPartOf\":{\"@id\":\"https:\/\/joblistsouthafrica.com\/#website\"},\"datePublished\":\"2016-06-15T10:29:20+00:00\",\"dateModified\":\"2016-06-15T10:29:20+00:00\",\"author\":{\"@id\":\"https:\/\/joblistsouthafrica.com\/#\/schema\/person\/7f31f3de6e069a3c32190f1f843618f0\"},\"description\":\"Agfa Graphics is a world leader in prepress solutions for the commercial, newspaper and packaging printing industries. Agfa currently has an opportunity\",\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/joblistsouthafrica.com\/agfa-software-application-technician.html\"]}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/joblistsouthafrica.com\/#website\",\"url\":\"https:\/\/joblistsouthafrica.com\/\",\"name\":\"Jobs in South Africa, Careers, Vacancies | Joblistsouthafrica.com\",\"description\":\"Careers, Vacancies and Jobs in South Africa\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/joblistsouthafrica.com\/?s={search_term_string}\"},\"query-input\":\"required name=search_term_string\"}],\"inLanguage\":\"en-US\"},{\"@type\":\"Person\",\"@id\":\"https:\/\/joblistsouthafrica.com\/#\/schema\/person\/7f31f3de6e069a3c32190f1f843618f0\",\"name\":\"Joblist South Africa\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/joblistsouthafrica.com\/#\/schema\/person\/image\/\",\"url\":\"https:\/\/secure.gravatar.com\/avatar\/f9815e1c48244044da2315db45f69da8?s=96&d=blank&r=g\",\"contentUrl\":\"https:\/\/secure.gravatar.com\/avatar\/f9815e1c48244044da2315db45f69da8?s=96&d=blank&r=g\",\"caption\":\"Joblist South Africa\"}}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Agfa: Software Application Technician - Jobs in South Africa 2023","description":"Agfa Graphics is a world leader in prepress solutions for the commercial, newspaper and packaging printing industries. Agfa currently has an opportunity","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/joblistsouthafrica.com\/agfa-software-application-technician.html","twitter_misc":{"Written by":"Joblist South Africa","Est. reading time":"2 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/joblistsouthafrica.com\/agfa-software-application-technician.html","url":"https:\/\/joblistsouthafrica.com\/agfa-software-application-technician.html","name":"Agfa: Software Application Technician - Jobs in South Africa 2023","isPartOf":{"@id":"https:\/\/joblistsouthafrica.com\/#website"},"datePublished":"2016-06-15T10:29:20+00:00","dateModified":"2016-06-15T10:29:20+00:00","author":{"@id":"https:\/\/joblistsouthafrica.com\/#\/schema\/person\/7f31f3de6e069a3c32190f1f843618f0"},"description":"Agfa Graphics is a world leader in prepress solutions for the commercial, newspaper and packaging printing industries. Agfa currently has an opportunity","inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/joblistsouthafrica.com\/agfa-software-application-technician.html"]}]},{"@type":"WebSite","@id":"https:\/\/joblistsouthafrica.com\/#website","url":"https:\/\/joblistsouthafrica.com\/","name":"Jobs in South Africa, Careers, Vacancies | Joblistsouthafrica.com","description":"Careers, Vacancies and Jobs in South Africa","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/joblistsouthafrica.com\/?s={search_term_string}"},"query-input":"required name=search_term_string"}],"inLanguage":"en-US"},{"@type":"Person","@id":"https:\/\/joblistsouthafrica.com\/#\/schema\/person\/7f31f3de6e069a3c32190f1f843618f0","name":"Joblist South Africa","image":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/joblistsouthafrica.com\/#\/schema\/person\/image\/","url":"https:\/\/secure.gravatar.com\/avatar\/f9815e1c48244044da2315db45f69da8?s=96&d=blank&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/f9815e1c48244044da2315db45f69da8?s=96&d=blank&r=g","caption":"Joblist South Africa"}}]}},"jetpack_featured_media_url":"","jetpack_sharing_enabled":true,"jetpack_shortlink":"https:\/\/wp.me\/p2C6n7-7li","_links":{"self":[{"href":"https:\/\/joblistsouthafrica.com\/wp-json\/wp\/v2\/posts\/28228"}],"collection":[{"href":"https:\/\/joblistsouthafrica.com\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/joblistsouthafrica.com\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/joblistsouthafrica.com\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/joblistsouthafrica.com\/wp-json\/wp\/v2\/comments?post=28228"}],"version-history":[{"count":0,"href":"https:\/\/joblistsouthafrica.com\/wp-json\/wp\/v2\/posts\/28228\/revisions"}],"wp:attachment":[{"href":"https:\/\/joblistsouthafrica.com\/wp-json\/wp\/v2\/media?parent=28228"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/joblistsouthafrica.com\/wp-json\/wp\/v2\/categories?post=28228"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/joblistsouthafrica.com\/wp-json\/wp\/v2\/tags?post=28228"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}