{"id":30338,"date":"2016-09-26T08:08:15","date_gmt":"2016-09-26T06:08:15","guid":{"rendered":"https:\/\/joblistsouthafrica.com\/?p=30338"},"modified":"2016-11-23T11:30:45","modified_gmt":"2016-11-23T09:30:45","slug":"get-paid-training-standard-bank","status":"publish","type":"post","link":"https:\/\/joblistsouthafrica.com\/get-paid-training-standard-bank.html","title":{"rendered":"Get Paid While In Training At Standard Bank"},"content":{"rendered":"<p>Job Details<br \/>\nCustomer Channels<\/p>\n<ul>\n<li>To provide a consistently high quality frontline transaction service to customers encompassing the cashing of cheques, acceptance of deposits and the provision of change.<\/li>\n<li>To understand the risks associated with the handling of cash and maintain effective controls to manage these risks.<\/li>\n<li>To maintain a high level of integrity and ethical standards.<\/li>\n<li>Manage ATM\/ANA machines (where applicable)<\/li>\n<\/ul>\n<h4>Key Responsibilities\/Accountabilities<\/h4>\n<ul>\n<li>Telling\n<ul>\n<li>Attends to cheque encashment, Plus Plan withdrawals etc., according to laid-down procedures as stipulated in Group Reference Guide (GRG).<\/li>\n<li>Attends to change transactions.<\/li>\n<li>Accepts cheque and\/or cash deposits, according to laid-down procedures as stipulated in GRG.<\/li>\n<li>Ensures that cheques included in deposits are checked in terms of Duty of Care obligations.<\/li>\n<li>Ensures that all items cashed are within laid-down limits and refers all transactions exceeding limits to the appropriate area for authorisation.<\/li>\n<li>Ensures that items cashed are technically correct and signed, according to laid-down instructions as per GRG.<\/li>\n<li>Prepares contingency schedules and capture as per point of reference structure.<\/li>\n<li>Attends to value transactions<\/li>\n<li>Assists with cash transactions captured by employees that do not operate tills.<\/li>\n<\/ul>\n<p>Control of cash<\/p>\n<ul>\n<li>Ensures that all laid-down policies and procedures regarding the handling, locking away and security of cash are adhered to.<\/li>\n<li>Ensures that cash holdings are kept within prescribed limits at all times.<\/li>\n<li>Balances cash daily and report any differences promptly.<\/li>\n<\/ul>\n<p class=\"x_x_x_x_x_x_x_x_x_x_BulletText1\">Ensures that no unauthorised items are held as cash.<\/p>\n<p>Custodianship (where applicable)<\/p>\n<ul>\n<li>Acts as primary custodian of Automated Teller Machine (ATM)\/Auto Note Acceptor Machine (ANA) keys.<\/li>\n<li>Acts as primary custodian for the \u00a0ANA\/ATM (KABA) Automatic time delay lock pass code.<\/li>\n<\/ul>\n<h6>Automated Teller Machine (ATM)\/ ANA \u00a0terminals (where applicable)<\/h6>\n<ul>\n<li>Controls ATM keys according to laid-down instructions.<\/li>\n<li>Adheres to laid-down instructions regarding the control, movement and take-over of cash.<\/li>\n<li>Undertakes ATM contingency procedures.<\/li>\n<li>Replenishes ATM cash according to laid-down instructions.<\/li>\n<li>Ensures canisters hold sufficient cash for weekends and public holidays.<\/li>\n<li>Monitors cash levels and clear\/order cash in line with ICM forecasting to ensure holdings are sufficient to meet business needs and fall within prescribed limits at all times.<\/li>\n<li>Sweep ANA machine daily and balance on NDS Desktop against sweep.<\/li>\n<li>Balances the cash in all ANA\u2019s and ATM\u2019s on a bi-weekly basis.<\/li>\n<li>Completes and balances ATM cash specification.<\/li>\n<li>Releases cash paid out figures.<\/li>\n<li>Ensure good quality notes are loaded to ATM\/ANA Machines.<\/li>\n<\/ul>\n<p class=\"x_x_x_x_x_x_x_x_x_x_BulletText1\">ATM\/ANA daily maintenance<\/p>\n<ul>\n<li>Ensure ATM\/ANA machine are clear of cash jams and retained cards to increase uptime, as and when required.<\/li>\n<li>Replenishes ATM\/ANA stationery.<\/li>\n<li>Ensures maximum up-time by reporting systems or technical problems to ATM Control immediately and follow up \u00a0in need to ensure that corrective action is taken..<\/li>\n<li>Ensures that the print on transaction records is legible for all ATM\/ANA terminals.<\/li>\n<li>Ensures that all ATM\/ANA terminals are kept clean externally and internally at all times.<\/li>\n<\/ul>\n<h6>ATM\/ANA deposits (where applicable)<\/h6>\n<ul>\n<li>Clears and processes ATM\/ANA deposits daily according to laid-down instructions.<\/li>\n<li>Handles irregular cheques as unpaid items.<\/li>\n<li>Attends to deposit corrections, where required.<\/li>\n<li>Updates the post-dated register on a daily basis with details of post-dated cheques deposited and ensure that all charges are recovered on the same day.<\/li>\n<\/ul>\n<h6>Retained ATM\/ANA cards (where applicable)<\/h6>\n<ul>\n<li>Clears retained cards from ATM\u2019s\/ANA\u2019s and handles according to laid-down instructions.<\/li>\n<li>Ascertains the reasons for cards being retained and takes corrective action.<\/li>\n<li>Destroys cards or hands to Frontline Support, according to laid-down instructions.<\/li>\n<\/ul>\n<h6>Routine<\/h6>\n<ul>\n<li>Files ATM\/ANA computer reports and ANA transactional record.<\/li>\n<li>Attends to related telephone calls and customer queries regarding ATM transactions.<\/li>\n<li>Sorts waste into laid-down sequences and place in waste receptacles on completion of each transaction.<\/li>\n<li>Ensures that duty of care requirements are adhered to.<\/li>\n<li>Read circulars and fan-out\u2019s daily.<\/li>\n<li>Ensures that post-dated cheques register is updated on a daily basis.<\/li>\n<\/ul>\n<p>Re-cycling of good quality notes<\/p>\n<p class=\"x_x_x_x_x_x_x_x_x_x_BulletText1\">Ensure that\u00a0 high quality\u00a0 bank notes are recycled in accordance with the South African\u00a0 Reserve Bank [SARB ] minimum requirement by custodians, via the note recycler, for issue to customers and self-service ATM replenishment by the Branch (where applicable).<\/p>\n<p>\u00a0Reporting where applicable<\/p>\n<p>Reactive selling<\/p>\n<ul>\n<li>Identifies \u00a0\u00a0\u00a0\u00a0 migration opportunities and sells products\/services reactively.<\/li>\n<\/ul>\n<ul>\n<li>Ensures that all leads are logged correctly in the presence of the customer and ensures cross selling opportunities are identified.<\/li>\n<li>Identifies and actions opportunities for cross- and up-sell.<\/li>\n<li>Ensures accurate capture, updates or amendments of customer information and history notes.<\/li>\n<\/ul>\n<ul>\n<li>Ensures that \u00a0\u00a0\u00a0\u00a0 targets are met.<\/li>\n<li>Participates in \u00a0\u00a0\u00a0\u00a0 tactical sales\/marketing activities as required.<\/li>\n<\/ul>\n<p>Multi-channel utilisation and servicing to sell<\/p>\n<ul>\n<li>Conducts a needs analysis to identify customer needs in line with Financial Advisory and Intermediary Service act licence categories (FAIS)<\/li>\n<li>Manages \u201ccost of sales\u201d through the utilisation of multi-channel delivery strategies.<\/li>\n<li>Ensures that all new service requests (queries and complaints) are logged correctly, as either a \u201cfirst contact resolution\u201d or \u201cnon first contact resolution\u201d as appropriate.<\/li>\n<li>Ensures that service requests in personal work list are actioned within agreed timelines<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<h4>Preferred Qualification and Experience<\/h4>\n<ul>\n<li>Matric<\/li>\n<li>1 year Branch banking experience would be an advantage<\/li>\n<\/ul>\n<h4>Knowledge\/Technical Skills\/Expertise<\/h4>\n<ul>\n<li>Adherence to laid-down policies and procedures for all transactions<\/li>\n<li>Prompt turnaround times for transactions<\/li>\n<li>Efficient and effective customer service<\/li>\n<li>Low error rating<\/li>\n<li>Low levels of differences in teller\u2019s cash and operational losses.<\/li>\n<li>Positive Internal Audit and Compliance report findings<\/li>\n<li>Satisfied and well-informed customers as a result of efficient service<\/li>\n<li>Number of queries and complaints logged effectively and correctly.<\/li>\n<li>Number of leads submitted resulting in a sales conversion.<\/li>\n<li>Number of cross selling opportunities identified resulting in sales conversion.<\/li>\n<li>Number of leads logged in originating branch vs. sales conversion in concluding branch<\/li>\n<\/ul>\n<p><strong><a class=\"\" href=\"http:\/\/careers.peopleclick.eu.com\/careerscp\/client_standardbankgroup\/external\/jobDetails.do?functionName=getJobDetail&amp;jobPostId=33147&amp;localeCode=en-us&amp;source=Indeed.com&amp;sourceType=PREMIUM_POST_SITE\" target=\"_blank\">CLICK HERE TO APPLY<\/a><\/strong><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Job Details Customer Channels To provide a consistently high quality frontline transaction service to customers encompassing the cashing of cheques, acceptance of deposits and the provision of change. To understand&#8230;..<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"om_disable_all_campaigns":false,"jetpack_post_was_ever_published":false,"_jetpack_newsletter_access":"","_jetpack_newsletter_tier_id":0,"footnotes":"","jetpack_publicize_message":"","jetpack_is_tweetstorm":false,"jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":true,"jetpack_social_options":{"image_generator_settings":{"template":"highway","enabled":false}}},"categories":[196],"tags":[2220,1828],"jetpack_publicize_connections":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v21.5 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Get Paid While In Training At Standard Bank - Jobs in South Africa 2024<\/title>\n<meta name=\"description\" content=\"Job Details Customer Channels To provide a consistently high quality frontline transaction service to customers encompassing the cashing of cheques,\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/joblistsouthafrica.com\/get-paid-training-standard-bank.html\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Joblist South Africa\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"5 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/joblistsouthafrica.com\/get-paid-training-standard-bank.html\",\"url\":\"https:\/\/joblistsouthafrica.com\/get-paid-training-standard-bank.html\",\"name\":\"Get Paid While In Training At Standard Bank - 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