{"id":347,"date":"2010-05-25T16:06:36","date_gmt":"2010-05-25T15:06:36","guid":{"rendered":"https:\/\/joblistsouthafrica.com\/?p=347"},"modified":"2013-09-18T01:43:42","modified_gmt":"2013-09-17T23:43:42","slug":"diageo-south-africa-customer-service-officers","status":"publish","type":"post","link":"https:\/\/joblistsouthafrica.com\/diageo-south-africa-customer-service-officers.html","title":{"rendered":"Diageo South Africa: Customer Service Officers"},"content":{"rendered":"

\"\"<\/a>Diageo<\/strong> is the world’s leading premium drinks business with an outstanding collection of international brands across spirits, wine and beer. Many of our brands have been around for generations, while some have been developed more recently to meet new consumer tastes and experiences. Diageo South Africa recruits: Customer Service Officers<\/strong><\/p>\n

JOB TITLE: CUSTOMER SERVICE OFFICER
\nReports to: Customer Liaison Manager
\nLocation: Melrose Arch
\nLevel:6
\nKey Dimensions
\n\u00b7 Average call frequency:
\n\u00b7 Minimum 150 outgoing calls per week
\n\u00b7 Minimum 250 incoming calls per week<\/p>\n

Key Outputs
\nCommercial success:
\n\u00b7 Maintain and develop business with existing customers.
\n\u00b7 Identify opportunities for developing our business
\nAchieve set targets by:
\n\u00b7 Use of Successful Sales Though Service techniques
\n\u00b7 Correct steps of the call
\n\u00b7 Planning customer calls, setting specific objectives.
\n\u00b7 Identifying and resolving customer service issues.
\n\u00b7 Brand promotion through accurate and updated product knowledge.
\n\u00b7 Utilisation of deals and other tools
\nCRM:
\n\u00a7 Contact all customers as per daily activity schedule
\n\u00b7 Ensure a single point of contact for customers \u2013 be able to handle all aspects of the call \/ query.
\n\u00b7 Maintain an accurate database
\n\u00b7 Check stock and take action to resolve any out of stock situation
\n\u00a7 Deliver proposals using the agreed persuasive selling process
\nReports
\n\u00b7 Daily reports to be extracted and managed via SAP
\n\u00b7 Daily\/Weekly and Monthly report submissions to Customer Service Coordinators
\nRelationships
\n\u00b7 Customer base
\n\u00b7 Order to Cash Team
\n\u00b7 Commercial Teams
\n\u00b7 Supply Chain<\/p>\n

Qualifications
\n\u00b7 Minimum matric school leaving certificate
\n\u00b7 Appropriate tertiary qualification (degree \/ diploma) an advantage.<\/p>\n

Key Skills
\n\u00b7 Analytical, Good communicator, Selling skills
\n\u00b7 Negotiating skills, Planning and scheduling
\n\u00b7 Time management and effective admin
\n\u00b7 Influencing skills
\n\u00b7 Constructively challenges processes, peers and Management
\n\u00b7 Objective setting, PC-skills
\n\u00b7 Using own initiative, Problem solving
\n\u00b7 Interpersonal skills i.e. assertiveness, excellent telephone skills, good self-esteem and ability to deal with difficult customers and conflict, especially over cultural barriers.
\n\u00b7 Customer focused and demanding of high standards of service.
\n\u00b7 Able to remain closely in touch with day today issues (and deal with detail).
\n\u00b7 Sets high standards for themselves
\n\u00b7 Appropriate language skills
\n\u00b7 Ability to work and succeed under pressure.
\n\u00b7 A team player
\n\u00b7 Monitor performance against objectives
\n\u00b7 Lives the Brandhouse values
\n\u00b7 An energetic self-starter \u2013 minimal supervision
\n\u00b7 Commercially Astute:
\n\u00b7 Understands implications of actions on the business, and has consumer insight.
\n\u00b7 Demonstrates Integrity:
\n\u00b7 Honest in opinions, takes Responsibility and acts to values.<\/p>\n

Knowledge
\nBrandhouse culture;In depth product knowledge and understanding; Details of all available deals readily available;Fair understanding of Credit Control related issues including the ability to do a simple reconciliation;Up to date with current and forthcoming changes within the Liquor Industry;SAP; Windows 2000 \/ MS Office
\nExperience
\nTwo years work experience within a Customer Services related environment & One-year previous sales experience in a FMCG environment an advantage.<\/p>\n

Click here to Apply to Diageo South Africa<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"

Diageo is the world’s leading premium drinks business with an outstanding collection of international brands across spirits, wine and beer. 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