{"id":36049,"date":"2017-04-27T10:50:08","date_gmt":"2017-04-27T08:50:08","guid":{"rendered":"https:\/\/joblistsouthafrica.com\/?p=36049"},"modified":"2017-04-27T11:44:10","modified_gmt":"2017-04-27T09:44:10","slug":"eskom-contact-centre-learnership-programme-2017-2018","status":"publish","type":"post","link":"https:\/\/joblistsouthafrica.com\/eskom-contact-centre-learnership-programme-2017-2018.html","title":{"rendered":"Eskom: Contact Centre Learnership Programme 2017 \/ 2018"},"content":{"rendered":"<p><strong>Closing Date: 24 April 2017<br \/>\nDuration: 24 Months<\/strong><\/p>\n<p><strong>Skills and Competencies<br \/>\n<\/strong><\/p>\n<ul>\n<li><em>Behavioural<\/em>\n<ul>\n<li>Integrity<\/li>\n<li>Honesty<\/li>\n<li>Trustworthiness<\/li>\n<li>Professionalism<\/li>\n<li>Communication and interpersonal relations<\/li>\n<\/ul>\n<\/li>\n<li><em>Leadership<\/em>\n<ul>\n<li>Team player<\/li>\n<li>Strong communication skills<\/li>\n<\/ul>\n<\/li>\n<li><em>Knowledge<\/em>\n<ul>\n<li>Ability to deal with stress<\/li>\n<li>Report compliance<\/li>\n<li>Service delivery exposure<\/li>\n<li>Effective Time Management<\/li>\n<\/ul>\n<\/li>\n<li><em>Skills<\/em>\n<ul>\n<li>Negotiation skills<\/li>\n<li>Decision making skills<\/li>\n<li>Conflict handling<\/li>\n<li>Customer Service and product skills<\/li>\n<li>Telephone skills<\/li>\n<li>Computer skills,<\/li>\n<li>Communication skills. Indicate proficiency in speaking the preferred languages<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p><b>Key Responsibilities<\/b><\/p>\n<ul>\n<li>Handling inbound interactions.<\/li>\n<li>Handling back office activities (Non \u2013 Technical Dispatch and follow ups).<\/li>\n<li>Handling Multi-media activities and Outbound (Proactive Customer Interactions) Campaign.<\/li>\n<li>General Customer interaction and service improvement<\/li>\n<li>Supports Marketing, Sales and Customer Service Processes<\/li>\n<li>Vending Prepaid<\/li>\n<\/ul>\n<p><strong>How To Apply<\/strong><\/p>\n<p><a href=\"https:\/\/secapps.eskom.co.za\/sites\/Recruitment\/Pages\/Learnership-(Contact-Centre)Customer-Services-Division)-Braamfontein.aspx\">Apply Online for the Eskom Contact Centre Learnership Programme in Braamfontein<\/a><a href=\"https:\/\/secapps.eskom.co.za\/sites\/Recruitment\/Pages\/Learnership-(Contact-Centre)Customer-Service-Division)-Bellville.aspx\">Apply Online for the Eskom Learnership Programme in Bellville<\/a><a href=\"https:\/\/secapps.eskom.co.za\/sites\/Recruitment\/Pages\/Learnership-(Contact-Centre)Customer-Services-Division--Westville,-Durban,-KZN.aspx\">Apply Online for the Eskom Learnership Programme in Durban<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Closing Date: 24 April 2017 Duration: 24 Months Skills and Competencies Behavioural Integrity Honesty Trustworthiness Professionalism Communication and interpersonal relations Leadership Team player Strong communication skills Knowledge Ability to deal&#8230;..<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"om_disable_all_campaigns":false,"jetpack_post_was_ever_published":false,"_jetpack_newsletter_access":"","_jetpack_newsletter_tier_id":0,"footnotes":"","jetpack_publicize_message":"","jetpack_is_tweetstorm":false,"jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":true,"jetpack_social_options":{"image_generator_settings":{"template":"highway","enabled":false}}},"categories":[2250],"tags":[690,2220],"jetpack_publicize_connections":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v21.5 - 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