{"id":37402,"date":"2017-08-29T10:53:03","date_gmt":"2017-08-29T08:53:03","guid":{"rendered":"https:\/\/joblistsouthafrica.com\/?p=37402"},"modified":"2017-08-29T10:53:03","modified_gmt":"2017-08-29T08:53:03","slug":"saa-cabin-crew-graduate-internship-programme-2018","status":"publish","type":"post","link":"https:\/\/joblistsouthafrica.com\/saa-cabin-crew-graduate-internship-programme-2018.html","title":{"rendered":"SAA: Cabin Crew Graduate \/ Internship Programme 2018"},"content":{"rendered":"<p><span id=\"ctl00_cphContent_ncRequisition_ctl24_requisitionControl\"><span id=\"ctl00_cphContent_ncRequisition_ctl24_requisitionControl_lblLabel\">The incumbent of this role is responsible for the following:<br \/>\n<\/span><\/span><\/p>\n<ul>\n<li>To ensure the onboard safety of our Customers and provide a five star Customer experience on-board in line with SAA Customer Services Standards.<\/li>\n<li>To resolve all conflict and disputes for our customers on all flights.<\/li>\n<li>To assist in promoting and protecting the Corporate Brand, goodwill and ensuring the company\u2019s image is upheld as a brand ambassador.<\/li>\n<\/ul>\n<p>Lastly the role will be required to support the optimization of the team by participating in improvement initiatives within the area of accountability. To effectively perform this role Cabin Crew Members need to adhere to standard operating procedure and are accountable to the Senior Purser\/Purser on all aircraft<\/p>\n<p><strong><span class=\"requisitiondetails-label\">Principal Accountabilities<\/span><\/strong><\/p>\n<p>&nbsp;<\/p>\n<ul>\n<li>Ensure cost containment measures are practiced on-board.<\/li>\n<li>Conduct Duty Free Sales on-board in all international flights.<\/li>\n<li>Render a five star quality service to Customers and Crew according to the prescribed service standards.<\/li>\n<li>Effectively resolve all conflict and disputes for Customer before disembarkation on all flights.<\/li>\n<li>Responsible for the safety of Customers and Crew.<\/li>\n<li>Address on-board emergency situations.<\/li>\n<li>Maintain sound interaction between Customers, Flight Deck and Cabin Crew.<\/li>\n<li>Comply with Standard Operating Procedures (Safety, Security and Service).<\/li>\n<li>Ensure all Customers are treated with dignity and respect.<\/li>\n<li>Report all on-board non-compliances with Company Standards to the Purser and or Senior Purser, Supervisor and Crew Manager<\/li>\n<li>All other non-compliances must be reported to Cabin Crew Supervisor or Cabin Crew Manager.<\/li>\n<li>Set priorities appropriately to ensure that work outputs are timely and of the highest quality.<\/li>\n<li>Operate independently and receive management direction as appropriate.<\/li>\n<li>Maintain a healthy and safe place to work by complying to set standards, rules and regulations.<\/li>\n<li>Ensure compliance with relevant company policies, procedures, standards and relevant legislation (BCEA, LRA, industrial agreement, CAA regulations, etc.) and all other regulatory requirements of countries SAA operates into.<\/li>\n<\/ul>\n<p><strong><span class=\"requisitiondetails-label\">Qualifications &amp; Experience<\/span><\/strong><\/p>\n<ul>\n<li><span id=\"ctl00_cphContent_ncRequisition_ctl28_requisitionControl\"><span id=\"ctl00_cphContent_ncRequisition_ctl28_requisitionControl_lblLabel\">Matric\/Grade 12 is essential.<br \/>\n<\/span><\/span><\/li>\n<li><span id=\"ctl00_cphContent_ncRequisition_ctl28_requisitionControl\"><span id=\"ctl00_cphContent_ncRequisition_ctl28_requisitionControl_lblLabel\">South African Identity is essential.<br \/>\n<\/span><\/span><\/li>\n<li><span id=\"ctl00_cphContent_ncRequisition_ctl28_requisitionControl\"><span id=\"ctl00_cphContent_ncRequisition_ctl28_requisitionControl_lblLabel\">03 year\u2019s Diploma in Travel and Tourism or related is essential.<br \/>\n<\/span><\/span><\/li>\n<li><span id=\"ctl00_cphContent_ncRequisition_ctl28_requisitionControl\"><span id=\"ctl00_cphContent_ncRequisition_ctl28_requisitionControl_lblLabel\">Fluency in English is essential.<br \/>\n<\/span><\/span><\/li>\n<li><span id=\"ctl00_cphContent_ncRequisition_ctl28_requisitionControl\"><span id=\"ctl00_cphContent_ncRequisition_ctl28_requisitionControl_lblLabel\">Must be able to swim.<br \/>\n<\/span><\/span><\/li>\n<li><span id=\"ctl00_cphContent_ncRequisition_ctl28_requisitionControl\"><span id=\"ctl00_cphContent_ncRequisition_ctl28_requisitionControl_lblLabel\">A minimum height of 1.58m is required (without shoes).<br \/>\n<\/span><\/span><\/li>\n<li><span id=\"ctl00_cphContent_ncRequisition_ctl28_requisitionControl\"><span id=\"ctl00_cphContent_ncRequisition_ctl28_requisitionControl_lblLabel\">A maximum body mass index of 25 for Females and 28 for Males.<br \/>\n<\/span><\/span><\/li>\n<li><span id=\"ctl00_cphContent_ncRequisition_ctl28_requisitionControl\"><span id=\"ctl00_cphContent_ncRequisition_ctl28_requisitionControl_lblLabel\">CCM qualified (CAA qualification) will be an advantage.<br \/>\n<\/span><\/span><\/li>\n<li><span id=\"ctl00_cphContent_ncRequisition_ctl28_requisitionControl\"><span id=\"ctl00_cphContent_ncRequisition_ctl28_requisitionControl_lblLabel\">Current and Valid medical (DD50) will be an advantage.<\/span><\/span><\/li>\n<\/ul>\n<p><strong><span class=\"requisitiondetails-label\">Knowledge &amp; Attributes<\/span><\/strong><\/p>\n<ul>\n<li><span id=\"ctl00_cphContent_ncRequisition_ctl30_requisitionControl\"><span id=\"ctl00_cphContent_ncRequisition_ctl30_requisitionControl_lblLabel\">Knowledge of and experience in the SAA Airport Operations and Voyager will be an advantage.<br \/>\n<\/span><\/span><\/li>\n<li><span id=\"ctl00_cphContent_ncRequisition_ctl30_requisitionControl\"><span id=\"ctl00_cphContent_ncRequisition_ctl30_requisitionControl_lblLabel\">Problem solving and conflict resolution skills.<br \/>\n<\/span><\/span><\/li>\n<li><span id=\"ctl00_cphContent_ncRequisition_ctl30_requisitionControl\"><span id=\"ctl00_cphContent_ncRequisition_ctl30_requisitionControl_lblLabel\">Excellent time management skills.<br \/>\n<\/span><\/span><\/li>\n<li><span id=\"ctl00_cphContent_ncRequisition_ctl30_requisitionControl\"><span id=\"ctl00_cphContent_ncRequisition_ctl30_requisitionControl_lblLabel\">Planning and Organizing skills.<br \/>\n<\/span><\/span><\/li>\n<li><span id=\"ctl00_cphContent_ncRequisition_ctl30_requisitionControl\"><span id=\"ctl00_cphContent_ncRequisition_ctl30_requisitionControl_lblLabel\">Listening skills.<br \/>\n<\/span><\/span><\/li>\n<li><span id=\"ctl00_cphContent_ncRequisition_ctl30_requisitionControl\"><span id=\"ctl00_cphContent_ncRequisition_ctl30_requisitionControl_lblLabel\">Excellent communication skills (verbal and written).<\/span><\/span><\/li>\n<\/ul>\n<p><span class=\"requisitiondetails-label\"><strong>Skills<\/strong><\/span><\/p>\n<ul>\n<li><span id=\"ctl00_cphContent_ncRequisition_ctl32_requisitionControl\"><span id=\"ctl00_cphContent_ncRequisition_ctl32_requisitionControl_lblLabel\">Client centricity.<br \/>\n<\/span><\/span><\/li>\n<li><span id=\"ctl00_cphContent_ncRequisition_ctl32_requisitionControl\"><span id=\"ctl00_cphContent_ncRequisition_ctl32_requisitionControl_lblLabel\">Ability to work well in a team environment.<br \/>\n<\/span><\/span><\/li>\n<li><span id=\"ctl00_cphContent_ncRequisition_ctl32_requisitionControl\"><span id=\"ctl00_cphContent_ncRequisition_ctl32_requisitionControl_lblLabel\">Passion for serving.<br \/>\n<\/span><\/span><\/li>\n<li><span id=\"ctl00_cphContent_ncRequisition_ctl32_requisitionControl\"><span id=\"ctl00_cphContent_ncRequisition_ctl32_requisitionControl_lblLabel\">Attention to detail.<br \/>\n<\/span><\/span><\/li>\n<li><span id=\"ctl00_cphContent_ncRequisition_ctl32_requisitionControl\"><span id=\"ctl00_cphContent_ncRequisition_ctl32_requisitionControl_lblLabel\">Emotional intelligence with a focus on empathy.<br \/>\n<\/span><\/span><\/li>\n<li><span id=\"ctl00_cphContent_ncRequisition_ctl32_requisitionControl\"><span id=\"ctl00_cphContent_ncRequisition_ctl32_requisitionControl_lblLabel\">Optimism and Adaptability.<br \/>\n<\/span><\/span><\/li>\n<li><span id=\"ctl00_cphContent_ncRequisition_ctl32_requisitionControl\"><span id=\"ctl00_cphContent_ncRequisition_ctl32_requisitionControl_lblLabel\">Strong customer service orientation with ability to deliver consistent, excellent service.<br \/>\n<\/span><\/span><\/li>\n<li><span id=\"ctl00_cphContent_ncRequisition_ctl32_requisitionControl\"><span id=\"ctl00_cphContent_ncRequisition_ctl32_requisitionControl_lblLabel\">Proactive, Initiative and Enthusiastic.<br \/>\n<\/span><\/span><\/li>\n<li><span id=\"ctl00_cphContent_ncRequisition_ctl32_requisitionControl\"><span id=\"ctl00_cphContent_ncRequisition_ctl32_requisitionControl_lblLabel\">Organizational Resilience and ability to manage under pressure.<br \/>\n<\/span><\/span><\/li>\n<li><span id=\"ctl00_cphContent_ncRequisition_ctl32_requisitionControl\"><span id=\"ctl00_cphContent_ncRequisition_ctl32_requisitionControl_lblLabel\">Trustworthy and Reliable<br \/>\n<\/span><\/span><\/li>\n<li><span id=\"ctl00_cphContent_ncRequisition_ctl32_requisitionControl\"><span id=\"ctl00_cphContent_ncRequisition_ctl32_requisitionControl_lblLabel\">Effective interpersonal skills.<br \/>\n<\/span><\/span><\/li>\n<li><span id=\"ctl00_cphContent_ncRequisition_ctl32_requisitionControl\"><span id=\"ctl00_cphContent_ncRequisition_ctl32_requisitionControl_lblLabel\">Ability to handle difficult customers.<\/span><\/span><\/li>\n<\/ul>\n<p><strong><span class=\"requisitiondetails-label\">Additional Information<\/span><\/strong><\/p>\n<p>&nbsp;<\/p>\n<ul>\n<li>The onus is on the applicant to prove that he\/she meets the minimum requirements, therefore please ensure that your CV is detailed enough, in other words, makes reference to qualifications, knowledge, skills, experience (inclusive of duties, tenure, designation etc.) and attributes.<\/li>\n<li>Please note that no applications will be accepted without a certified copy of the applicant\u2019s South African Identity Document; Matric\/Grade 12 and a 03year\u2019s Diploma in Travel and Tourism.<\/li>\n<li>Closing date will be on 01 September 2017 at 23H59 Please be mindful of the closing date as NO late applications will be considered.<\/li>\n<li>Applicants will go through a comprehensive assessment process which may include competency and\/or psychometric assessments.<\/li>\n<li>Successful applicants are required to successfully complete all AvMed, SEPT, Service Training Modules and all Cabin Crew training assessments within the course time frame.<\/li>\n<li>Applicants must not have a criminal record as applicants will undergo pre-employment checks i.e. criminal, credit, reference, authentication of qualification etc.<\/li>\n<li>SAA reserves the right not to make an appointment to any of the positions contained in this advert.<\/li>\n<li>Should no response on your application be received in 30 days, please consider your application unsuccessful.<\/li>\n<\/ul>\n<p><strong>Closing Date: 01 September 2017<\/strong><br \/>\n<strong>Location: Johannesburg<\/strong><\/p>\n<p><strong>How To Apply<\/strong><br \/>\n<a href=\"http:\/\/flysaa.erecruit.co.za\/candidateapp\/Jobs\/View\/170828-7\/\" target=\"_blank\" rel=\"noopener\">Apply Online for the\u00a0SAA: Cabin Crew Graduate \/ Internship Programme 2018<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>The incumbent of this role is responsible for the following: To ensure the onboard safety of our Customers and provide a five star Customer experience on-board in line with SAA&#8230;..<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"om_disable_all_campaigns":false,"jetpack_post_was_ever_published":false,"_jetpack_newsletter_access":"","_jetpack_newsletter_tier_id":0,"footnotes":"","jetpack_publicize_message":"","jetpack_is_tweetstorm":false,"jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":true,"jetpack_social_options":{"image_generator_settings":{"template":"highway","enabled":false}}},"categories":[38],"tags":[2220],"jetpack_publicize_connections":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v21.5 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>SAA: Cabin Crew Graduate \/ Internship Programme 2018 - Jobs in South Africa 2024<\/title>\n<meta name=\"description\" content=\"The incumbent of this role is responsible for the following: To ensure the onboard safety of our 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