{"id":37713,"date":"2017-10-05T10:31:49","date_gmt":"2017-10-05T08:31:49","guid":{"rendered":"https:\/\/joblistsouthafrica.com\/?p=37713"},"modified":"2017-10-05T12:45:26","modified_gmt":"2017-10-05T10:45:26","slug":"x6-government-customer-service-agents-wanted","status":"publish","type":"post","link":"https:\/\/joblistsouthafrica.com\/x6-government-customer-service-agents-wanted.html","title":{"rendered":"X6 Government Customer Service Agents Wanted"},"content":{"rendered":"<p>The Government Pensions Administration Agency (GPAA) seeks 6x Customer Services Agents in Mpumalanga, Polokwane and Pietermaritzburg. Minimum of Grade 12 required.<br \/>\n<strong>Government Pensions Administration Agency Vacancies<\/strong><br \/>\n<strong>Customer Services Agents x6<\/strong><br \/>\nReference numbers:<\/p>\n<p>Mpumalanga: <b>CSA\/MPU\/2017\/09-2P<\/b><\/p>\n<p>Polokwane: <b>CSA\/PLK\/2017\/09-2P<\/b><\/p>\n<p>Pietermaritzburg: <b>CSA\/PMB\/2017\/09-2P<\/b><\/p>\n<p><b><u>Requirements<\/u><\/b><\/p>\n<ul>\n<li>An appropriate <b>three year tertiary qualification<\/b> (at least 360 credits) with <b>18 months proven experience<\/b> in processing life insurance\/employee benefits or client relationship management\/client care OR<\/li>\n<li><b>Grade 12 Certificate<\/b>\/Senior Certificate (Matric) with <b>three years proven experience<\/b> in processing life insurance\/employee benefits or client relationship management\/client care<\/li>\n<\/ul>\n<p><b><u>Skills Required<\/u><\/b><\/p>\n<ul>\n<li>Knowledge of GEPF products and services will be an advantage<\/li>\n<li>Computer literacy that would include a good working knowledge of Microsoft Office products<\/li>\n<li>Proficiency in English is a requirement<\/li>\n<li>The ability to speak any of the indigenous languages spoken in the Provinces as indicated:\n<ul>\n<li><b>Mpumalanga:<\/b>\n<ul>\n<li>Sepedi<\/li>\n<li>siSwati<\/li>\n<li>isi Ndebele<\/li>\n<li>Xitsonga<\/li>\n<\/ul>\n<\/li>\n<li><b>Polokwane:<\/b>\n<ul>\n<li>Sepedi<\/li>\n<li>Xitsonga<\/li>\n<li>Venda<\/li>\n<\/ul>\n<\/li>\n<li><b>Pietermartizburg:<\/b>\n<ul>\n<li>Zulu<\/li>\n<li>isiXhosa<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<\/li>\n<li>Excellent problem solving skills<\/li>\n<li>Excellent communications skills, both verbal and written<\/li>\n<li>Excellent presentation skills<\/li>\n<li>Ability to communicate with clients<\/li>\n<li>Time management skills<\/li>\n<li>Self-management \u2013 being able to work independently<\/li>\n<li>Knowledge of Employee Benefits<\/li>\n<li>Knowledge of client relations management<\/li>\n<li>Geographical knowledge of the Province applying for<\/li>\n<\/ul>\n<p><b><u>Duties<\/u><\/b><\/p>\n<p>The successful incumbent will be responsible for a wide variety of tasks which include but are not limited to the following:<\/p>\n<ul>\n<li>Provide quality customer service within CRM<\/li>\n<li>Handle all face to face enquiries received effectively<\/li>\n<li>Follow up and finalize enquiries referred to other business units, within the agreed time frames<\/li>\n<li>Respond to emails, web queries, posted queries\/courier services, faxes within allocated time frame<\/li>\n<li>Update on all the relevant GPAA systems<\/li>\n<li>Provide feedback on unresolved matters to members\/pensioners and beneficiaries<\/li>\n<li>Provide payment statements and proof of subsidy to members\/pensioners<\/li>\n<li>Reprinting of IRP5\u2019s<\/li>\n<li>Medical Subsidy letters for pensioners on request<\/li>\n<li>Registering\/linking and loading of documents<\/li>\n<li>Scanning and indexing of all documents<\/li>\n<li>Linking of envelopes and documents for dispatch<\/li>\n<li>Provide data inputs in the compilation of the reports<\/li>\n<li>Report any issues\/make recommendations with regards to ongoing service improvements and maintain a high level of client care<\/li>\n<li>Compile and submit daily production statistics to the supervisor<\/li>\n<li>Check and update consolidated\/escalation lists to the supervisor<\/li>\n<li>Provide Client liaison services within the office<\/li>\n<li>Respond to escalated queries within allocated time frame<\/li>\n<li>Interact with other department with outstanding queries<\/li>\n<li>Relationship management on any changes happening in the various sections<\/li>\n<li>Provide\/ request feedback to various clients and stakeholders<\/li>\n<li>Follow-up with business units and provide feedback to clients until cases are finalized<\/li>\n<li>Effective and efficient administration of documents received<\/li>\n<li>Provide administrative support at outreach initiatives<\/li>\n<\/ul>\n<p><b>Salary<\/b>: R183 558.00 per annum (Basic Salary)<\/p>\n<p><b><u>Enquiries<\/u><\/b><\/p>\n<p>Enquiries may be directed to Ms Bongiwe Magidela 012 399 2797 for Limpopo; Ms Felicia Mahlaba on 012 319 1455 for KZN (PMB) and Mapule Mahlangu on 012 399 2639 for Mpumalanga.<\/p>\n<h2>How to Apply<\/h2>\n<p>Please forward your application, quoting the relevant reference number, Government Pensions Administration Agency to the following addresses:<\/p>\n<p><b>Head Office<\/b>: 34 Hamilton Street, Arcadia, Pretoria<\/p>\n<p><b>For Pietermaritzburg<\/b>: 3rd Floor, Brasfort House, 262 Langalibalele Street<\/p>\n<p><b>For Polokwane<\/b>: 87(a) Bok Street<\/p>\n<p><b>For Mpumalanga<\/b>: No 5 Imbizo Place, 28 Somora Machel Drive, Nelspruit CBD<\/p>\n<p>Applications must be submitted on forms Z83, original signed copies, obtainable from any public service department and must be accompanied by a comprehensive CV and certified copies of qualifications.<\/p>\n<p>The successful candidate will be subjected to a security clearance and verification of qualifications, ID document, valid driver&#8217;s licence and proof of citizenship if not an SA citizen.<\/p>\n<p>Correspondence will only be entered into with short-listed applicants. The department reserves the right to withdraw any of the advertised posts at any time depending on the need.<\/p>\n<p>Enquiries: Ms Bongiwe Magidela 012 399 2797 for Limpopo; Ms Felicia Mahlaba on 012 319 1455 for KZN (PMB) and Mapule Mahlangu on 012 399 2639 for Mpumalanga.<\/p>\n<p>Closing Date: <b>6 October 2017, 12h00<\/b><\/p>\n<p><a href=\"http:\/\/www.statssa.gov.za\/vacancies\/Z83\/Z83.pdf\">Download a Z83 form here<\/a><\/p>\n<p><a href=\"http:\/\/www.dpsa.gov.za\/dpsa2g\/documents\/vacancies\/2017\/38\/d.pdf\">View DPSA Circular 38, Annexure D here<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>The Government Pensions Administration Agency (GPAA) seeks 6x Customer Services Agents in Mpumalanga, Polokwane and Pietermaritzburg. Minimum of Grade 12 required. Government Pensions Administration Agency Vacancies Customer Services Agents x6&#8230;..<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"om_disable_all_campaigns":false,"jetpack_post_was_ever_published":false,"_jetpack_newsletter_access":"","_jetpack_newsletter_tier_id":0,"footnotes":"","jetpack_publicize_message":"","jetpack_is_tweetstorm":false,"jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":true,"jetpack_social_options":{"image_generator_settings":{"template":"highway","enabled":false}}},"categories":[234],"tags":[],"jetpack_publicize_connections":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v21.5 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>X6 Government Customer Service Agents Wanted - Jobs in South Africa 2023<\/title>\n<meta name=\"description\" content=\"The Government Pensions Administration Agency (GPAA) seeks 6x Customer Services Agents in Mpumalanga, Polokwane and Pietermaritzburg. 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