{"id":4230,"date":"2012-01-30T23:42:31","date_gmt":"2012-01-30T22:42:31","guid":{"rendered":"https:\/\/joblistsouthafrica.com\/?p=4230"},"modified":"2016-11-10T09:48:39","modified_gmt":"2016-11-10T07:48:39","slug":"unilever-south-africa-vacancies-ultra-level-zero-support","status":"publish","type":"post","link":"https:\/\/joblistsouthafrica.com\/unilever-south-africa-vacancies-ultra-level-zero-support.html","title":{"rendered":"Unilever South Africa Vacancies: Ultra-Level Zero Support"},"content":{"rendered":"
Main responsibilities<\/strong><\/p>\n Ultra Ambassador \u2013 ability to sell the system to the KDs, remaining positive at all times Key Compentencies<\/strong> Minimum Requirements<\/strong> Closing date 14 February 2012
\nGood Ultra system understanding to provide immediate support to basic user education to complex IT issues
\nLog all IT issues with the Service Desk
\nPatience during knowledge transfer essential especially on Support Calls
\nProviding user education support for all HHT Issues\u00a0Ability to work under pressure and deliver according to required timings
\nAbility to stick to set time frames
\nHighlight to internal IT if not on track & or issues encountered.
\nUpdating the KD Issue Log and liaising
\nAttend Daily Meeting
\nAbility to sign off Testing for KD
\nUnderstand uniqueness of each KD
\nLog \/ track and follow up on issues raised at sites with the internal Ultra project team
\nAbility to understand back office finance functions with regards to pricing \/ SAP \/ balancing
\nGood relationship management
\nGood understanding of business processes and operational functions (i.e. Order to cash\/Logistics\/Route planning)
\nModules
\nOverall Ultra and Business Process
\nSetting up Master Data
\nHierarchy
\nTransactions
\nReports
\nProcess
\nHHT
\nTrouble Shooting<\/p>\n
\nProficiency with MS office modules essential -> Excel\/Word & Powerpoint.
\nAbility to learn and grasp new systems quickly & ability to in still that knowledge to customers.
\nGood written and verbal communication<\/p>\n
\nMatric with maths
\n2 years experience in IT, Finance or Call Centre.
\nExperience on Ultra, Sap or similar financial packages.
\nWill be required to travel on potential short notice.<\/p>\n
\nFor any queries call: 0800 980 612<\/p>\n