{"id":42758,"date":"2018-09-14T17:16:30","date_gmt":"2018-09-14T15:16:30","guid":{"rendered":"https:\/\/joblistsouthafrica.com\/?p=42758"},"modified":"2018-09-14T17:16:30","modified_gmt":"2018-09-14T15:16:30","slug":"sun-international-call-centre-learnership-programme-2019","status":"publish","type":"post","link":"https:\/\/joblistsouthafrica.com\/sun-international-call-centre-learnership-programme-2019.html","title":{"rendered":"Sun International Call Centre Learnership Programme 2019"},"content":{"rendered":"<p>Sun International Contact Centre has a 12 month-Telephone Agents (NQF level 4) learnership opportunities available, inclusive of a generous monthly stipend.<\/p>\n<p><strong>Location:\u00a0 Sandton<\/strong><\/p>\n<p><strong>Education<\/strong><\/p>\n<p>Grade 12 (Matric)<\/p>\n<p><strong>Skills and Knowledge<\/strong><\/p>\n<ul>\n<li>Good communication skill<\/li>\n<li>Proficiency in English and a second language<\/li>\n<li>Maths Literacy is a pre-requisite to be shortlisted.<\/li>\n<\/ul>\n<p><strong>Key Performance Areas:<\/strong><\/p>\n<ul>\n<li>Answer calls received by the contact centre in a professional, friendly and courteous manner (correct volume, tone, pace and pitch of voice)<\/li>\n<li>Direct clients to the correct destination (department \/ person) through correct screening \/ questioning techniques<\/li>\n<li>Provides accurate information (including promotion information, functions, facilities, etc) to guests<\/li>\n<li>Answers guest queries accurately<\/li>\n<li>Interacts with the guest and provides service to resolve their individual queries<\/li>\n<li>Delivers prompt service upon first contact<\/li>\n<li>Identifies and resolves potential service issues first time round<\/li>\n<li>Downtime on communication services is corrected<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>Sun International Contact Centre has a 12 month-Telephone Agents (NQF level 4) learnership opportunities available, inclusive of a generous monthly stipend. Location:\u00a0 Sandton Education Grade 12 (Matric) Skills and Knowledge&#8230;..<\/p>\n","protected":false},"author":1340,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"om_disable_all_campaigns":false,"jetpack_post_was_ever_published":false,"_jetpack_newsletter_access":"","_jetpack_newsletter_tier_id":0,"footnotes":"","jetpack_publicize_message":"","jetpack_is_tweetstorm":false,"jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":true,"jetpack_social_options":{"image_generator_settings":{"template":"highway","enabled":false}}},"categories":[2250],"tags":[],"jetpack_publicize_connections":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v21.5 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Sun International Call Centre Learnership Programme 2019 - Jobs in South Africa 2023<\/title>\n<meta name=\"description\" content=\"Sun International Contact Centre has a 12 month-Telephone Agents (NQF level 4) learnership opportunities available, inclusive of a generous monthly\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/joblistsouthafrica.com\/sun-international-call-centre-learnership-programme-2019.html\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Helenpius\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"1 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/joblistsouthafrica.com\/sun-international-call-centre-learnership-programme-2019.html\",\"url\":\"https:\/\/joblistsouthafrica.com\/sun-international-call-centre-learnership-programme-2019.html\",\"name\":\"Sun International Call Centre Learnership Programme 2019 - 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