Mission<\/p>\n
\u2022To define and lead the strategy for the Operational Finance unit of Business Operations, maximising MTN\u2019s growth, profitability and market share in alignment with overall business strategy and providing an efficient operational support function to Business Operations and the organisation in terms of, Billing Operations, Revenue Assurance, Finance, Banking, Indirect Collections, POP Stores & Regional Stock Holding, setting and operationalising strategy elements and ensuring seamless and fully integrated service delivery to the business and to customers.<\/p>\n
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KPA duties<\/p>\n
Task Complexity:<\/p>\n
Strategic input<\/p>\n
\u2022Contribute to, challenge and implement the long-term strategy for the Operational Finance function and ensure alignment of all activities undertaken in the unit to the strategy of Business Channels and MTN SA<\/p>\n
\u2022Define the Customer Service operational strategy for Billing Operations, Revenue Assurance, Finance and Banking, Indirect Collections, POP Stores within Customer Premises and Regional Stock Holding in alignment with the organisation\u2019s objectives and requirements as well as the Sales and Service Strategy for the channel<\/p>\n
\u2022Provide input into the business plan to ensure delivery to customers and markets, and to ensure competitiveness on all elements<\/p>\n
\u2022Contribute towards long-term forecasts and predictions (2-5 years), analysing trends and highlight areas of the business that may be developed further<\/p>\n
\u2022Provide input into reviewing organisational activities and assist in recommending corrective actions if necessary<\/p>\n
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Operational Planning<\/p>\n
\u2022Translate the Operational Finance strategy into action plans and drive the execution thereof<\/p>\n
\u2022Set operational targets and objectives and align them to the business strategy, considering the long term (1-2 years) implications of actions on the viability of the business from a more broad perspective<\/p>\n
\u2022Consider the impact of solutions on other areas of the business, as well as the interdependency of units<\/p>\n
\u2022Drive best practice, continuous improvement and innovation at process and procedure level within the Operational Finance unit of Business Channel<\/p>\n
\u2022Construct, implement \/ fine-tune methods, systems and PPPs to enhance effectiveness and meet organisational goals<\/p>\n
\u2022Consider local conditions, as well as competitor activity to create competitive advantage<\/p>\n
\u2022Manage resources (people, finances and products), taking local conditions into consideration<\/p>\n
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Operations and service enhancement<\/p>\n
\u2022Maintain accountability for the end-to-end financial risk of Customer Relations within MTN SA<\/p>\n
\u2022Define, implement and fine-tune methods, systems and PPP\u2019s to enhance effectiveness and meet organisational goals<\/p>\n
\u2022Ensure that systems are put in place to monitor and track all performance and key performance area standards of the unit<\/p>\n
\u2022Implement and drive quality standard frameworks and ensure that high levels of quality service are maintained and that all areas of Operational Finance operate as close to global best practice as possible<\/p>\n
\u2022Define and effectively manage wholesale, retail and staff billing operations, providing systems support<\/p>\n
\u2022Define and effectively manage banking operations, ensuring that funds coming into MTNSP are correctly allocated to customers\u2019 accounts, via cash, direct deposits or debit orders<\/p>\n
\u2022Ensure that all revenue is accounted for by identifying and preventing revenue leakage<\/p>\n
\u2022Participate in and project manage Tenders where appropriate<\/p>\n
\u2022Coordinate financial analysis for projects<\/p>\n
\u2022Ensure continuous improvement of efficiency and effectiveness of support services<\/p>\n
Billing Operations<\/p>\n
\u2022Ensure accurate and timeous delivery of bills to the MTNSP Corporate Client through ownership of retail billing systems for Corporate, functional enhancements, integrity and support<\/p>\n
\u2022Analyse existing systems against performance data, market conditions, competitor activity and minimise associated risk and reduce operational cost by initiating projects to improve systems, controls and operating procedures relating to the billing process<\/p>\n
\u2022Oversee the establishment of SLA\u2019s with external stakeholders<\/p>\n
\u2022Ensure billing queries are attended to within the agreed timelines<\/p>\n
<\/p>\n
Revenue Assurance and Fraud management<\/p>\n
\u2022Coordinate, update and monitor all revenue assurance processes, controls and documentation to ensure that all revenue is accounted for and to prevent and detect revenue leakage and fraud<\/p>\n
\u2022Proactively recommend, implement and control systems and processes to identify and limit fraud and revenue leakage across MTNSP<\/p>\n
\u2022Ensure that all systems adhere to revenue assurance standards<\/p>\n
\u2022Provide fraud awareness to all departments within Customer Relations<\/p>\n
\u2022Manage internal risk control<\/p>\n
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Banking, Finance and Indirect collections<\/p>\n
\u2022Manage finance in line with budget guidelines and ensure proper and timeous allocation of customer payments<\/p>\n
\u2022Oversee the use of sound financial disciplines within Customer Relations to comply with financial regulations<\/p>\n
\u2022Maintain relationships with financial institutions to resolve any banking related issues and find new ways of improving customer banking on behalf of Customer Relations<\/p>\n
\u2022Maintain Sound Financial Controls, Corporate Governance & where necessary Compliance to CNSA\u2019s in payment and management of;<\/p>\n
oCustomer CI, Rebates & Buy Outs Payments<\/p>\n
oSalesman\u2019s Commission<\/p>\n
oTech Fund Payments & Reconciliations<\/p>\n
oDeal Motivations & Buy Out Calculations<\/p>\n
\u2022Ensure compliance with all legal requirements<\/p>\n
\u2022Oversee Indirect Collections ensuring timeous collection of all outstanding amounts owed to MTNSP<\/p>\n
\u2022 Ensure all Customer Queries are actioned and resolved within SLA to ensure a smooth collections process<\/p>\n
\u2022Apply sound collection strategies to deal with doubtful and bad debt collections<\/p>\n
\u2022Adequately provide for doubtful and bad debts<\/p>\n
POP Stores within Corporate Customer Premises<\/p>\n
\u2022Manage Service Levels within the POP Stores within SLA with the onsite Customer<\/p>\n
\u2022Ensure the Safety of the Cash & Stock and maintain controls over the reconciliation of the Cash & Stock on hand<\/p>\n
\u2022Monthly Bank Reconciliation of POP Bank Account accounting for all stores<\/p>\n
\u2022Ensure that Level 1 Technical repairs & OBF assessment are available onsite within the POP Stores<\/p>\n
\u2022Ensure the maintenance of professional corporate customer relationships within the POP Stores<\/p>\n
\u2022Ensure the correct levels of handset and accessory stock is held in the POP Stores to adequately service the customers needs and minimise Stock obsolescence.<\/p>\n
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Regional Stock Holding<\/p>\n
\u2022Manage the process of Regional Stock Holding & Fulfilment with Monthly Stock Counts and Reconciliation<\/p>\n
\u2022Implement and Manage the process of Stock Receipt and issuing of Stock in the regions per normal Business Channels Sales Processes<\/p>\n
\u2022Liaise with Business Channels Provisioning and Branded Channel Regional Management to manage and improve the process by which Business Channel Stock is processed through Branded Channel Storage Facilities.<\/p>\n
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Customer Satisfaction<\/p>\n
\u2022Build and maintain solid relationships with all stakeholders<\/p>\n
\u2022Adopt a proactive approach to prevent problems from arising in the future<\/p>\n
\u2022Align service delivery to changing needs and ensure effective customer and stakeholder management<\/p>\n
\u2022Drive continuous improvement as an important element of service delivery<\/p>\n
\u2022Ensure customer needs and requirements are satisfied through appropriate systems \/ processes \/ procedures being in place and ensuring that they deliver on customer specific strategies<\/p>\n
\u2022Identify trends \/ patterns pertaining to customer requests and needs and filter this information through to the business to continually improve all aspects of service delivery<\/p>\n
\u2022Initiate change to continually improve all aspects of service delivery<\/p>\n
\u2022Manage, monitor and control customer-related system efficiencies, and the measurement thereof<\/p>\n
\u2022Oversee the establishment of SLA\u2019s with customers, and manage the output. Report on delivery and sustainability<\/p>\n
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Reporting<\/p>\n
\u2022Reports directly to GM Business Operations with regards to all matters relating to Business Channels<\/p>\n
\u2022Acts as main conduit to the GM Operational Finance and Risk regarding all Financial matters relating to the performance of the Financial matters of Business Channels<\/p>\n
\u2022Report on results for the area to the business and to key stakeholders, including the customer-related system efficiencies, the measurement thereof and the impact of poor service on revenues and customer churn<\/p>\n
\u2022Report periodically on activities, budget compliance and other aspects of the business as appropriate<\/p>\n
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Budget Management<\/p>\n
\u2022Forecast, plan, develop and review operational budgets for all Business Channels Areas, ensuring that it provides MTN with return on investment, and seek approval thereof<\/p>\n
\u2022Manage, communicate, co-ordinate and consolidate budgets and monitor actual spend against agreed parameters<\/p>\n
\u2022Base annual budgets on the identification of trends and patterns within the current operations and extrapolate these over the next planning cycle, taking any known changes in new products or services into consideration<\/p>\n
\u2022Identify areas where money is lost and seek ways to reduce expenditure<\/p>\n
\u2022Identify opportunities to generate additional revenue<\/p>\n
\u2022Monitor costs and determine initiatives to optimize resources. Ensure cost effectiveness by maximising cost\/benefit ratios<\/p>\n
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Educational requirements<\/p>\n
Education:<\/p>\n
\u2022Relevant degree (BCom Honours or equivalent) \u2013 Finance related<\/p>\n
\u2022Articles of Clerkship<\/p>\n
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Experience:<\/p>\n
\u2022At least 5 years of financial experience in Billing, Banking and Revenue Assurance with exposure to national and international trends and strategy<\/p>\n
\u2022At least 2 \u2013 3 years of leadership experience in similar positions, in fast-moving industries<\/p>\n
\u2022At least 2 years Telecoms environment experience<\/p>\n
\u2022Administration and Operational management experience, preferably in a cellular environment<\/p>\n
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<\/p>\n
Experience required<\/p>\n
Experience:<\/p>\n
\u2022At least 5 years of financial experience in Billing, Banking and Revenue Assurance with exposure to national and international trends and strategy<\/p>\n
\u2022At least 2 \u2013 3 years of leadership experience in similar positions, in fast-moving industries<\/p>\n
\u2022At least 2 years Telecoms environment experience<\/p>\n
\u2022Administration and Operational management experience, preferably in a cellular environment<\/p>\n
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Skills required<\/p>\n
Skills \/ physical competencies:<\/p>\n
\u2022People management and balanced leadership skills \u2013 the ability to hire the right people, get the best out of people, and make sound people management decisions<\/p>\n
\u2022Feedback skills<\/p>\n
\u2022Relationship skills \u2013 to build relationships to facilitate efficient workflow<\/p>\n
\u2022Coaching skills \u2013 to develop the team and staff<\/p>\n
\u2022Scanning skills \u2013 to search for new ideas, trends and principles<\/p>\n
\u2022System thinking \u2013 understanding the \u201cbig picture\u201d<\/p>\n
\u2022Delegating skills<\/p>\n
\u2022Business acumen \u2013 un understanding of the business as a whole<\/p>\n
\u2022Analytical skills<\/p>\n
\u2022Planning skills<\/p>\n
\u2022Conflict management skills<\/p>\n
\u2022Influencing skills<\/p>\n
\u2022Time management, specifically the ability to prioritise<\/p>\n
\u2022Flexibility \u2013 the ability to adapt and change in the light of changing circumstances \/ new information<\/p>\n
\u2022Legal and commercial skills<\/p>\n
\u2022Risk management skills<\/p>\n
\u2022Presentation skills<\/p>\n
\u2022Ability to work with conflicting objectives<\/p>\n
\u2022Ability to work with deadlines in a deadline-driven environment<\/p>\n
\u2022Crisis management skills<\/p>\n
Other information<\/p>\n
Reference No:\u00a0 SM:FO\/SD<\/p>\n
Position Type:\u00a0\u00a0 Permanent<\/p>\n
Affirmative Action: \u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Open to All<\/p>\n
Salary:<\/p>\n
Additional:\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Knowledge:<\/p>\n
\u2022Wholesale, retail and staff Billing, Systems Support and Blacklisting models<\/p>\n
\u2022Account payment models<\/p>\n
\u2022Financial reporting an insurance strategies<\/p>\n
\u2022Knowledge of cellular best practices<\/p>\n
\u2022MTN products and services<\/p>\n
\u2022Market research<\/p>\n
\u2022Broad knowledge of the industry<\/p>\n
\u2022Understanding the regulated environment<\/p>\n
\u2022An understanding of the MTN business<\/p>\n
\u2022Commercial, legal and contractual knowledge<\/p>\n
\u2022Strategy development<\/p>\n
\u2022Knowledge of markets, including market trends, and industry knowledge<\/p>\n
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Behavioural qualities:<\/p>\n
\u2022Courage and conviction \u2013 challenging the status quo and breaking down silo barriers to performance, and overcoming resistance to change<\/p>\n
\u2022Proactivity \/ initiative \u2013 to introduce ongoing changes to maximise productivity and influence the future<\/p>\n
\u2022Focused and priority driven \u2013 staying focused amidst the multiple demands and expectations<\/p>\n
\u2022Customer centricity<\/p>\n
\u2022Accuracy and attention to detail<\/p>\n
\u2022Decisive and action-oriented<\/p>\n
\u2022Operate with integrity (high ethics)<\/p>\n
\u2022Pressure \/ stress tolerance<\/p>\n
\u2022Consultative<\/p>\n
\u2022Flexibility to travel (local \/ national)<\/p>\n
\u202224\/7 environment<\/p>\n
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Applications close 26 Apr 2012.<\/p>\n