{"id":54899,"date":"2020-06-02T14:33:52","date_gmt":"2020-06-02T12:33:52","guid":{"rendered":"https:\/\/joblistsouthafrica.com\/?p=54899"},"modified":"2020-06-02T14:34:46","modified_gmt":"2020-06-02T12:34:46","slug":"talksure-pty-ltd-recent-ongoing-recruitment","status":"publish","type":"post","link":"https:\/\/joblistsouthafrica.com\/talksure-pty-ltd-recent-ongoing-recruitment.html","title":{"rendered":"Talksure (Pty) Ltd Recent Ongoing Recruitment"},"content":{"rendered":"

The main responsibility of the Crisis Centre Agent is to respond to all emergency calls and dispatch the correct service to the client ensuring a high standard of care and support for the client.<\/p>\n

 <\/p>\n

Job Title: Crisis Centre Agent- (Talent Pool)<\/strong>
\nLocation:<\/strong> Umhlanga, KwaZulu-Natal, South Africa
\nReference:<\/strong> # CCTP-27.05.2020
\nContract Type:<\/strong> Permanent<\/p>\n

JOB RESPONSIBILITIES:<\/strong><\/p>\n

\u2022Liaising with customers and assisting them by dispatching relevant services to help with their current scenario
\n\u2022To be able to handle emergency situations calmly and effectively ensuring customer is the main concern and are assisted
\n\u2022To achieve and over exceed set KPA targets for response times and quality of service
\n\u2022Liaise with service providers to ensure the services arrive on time
\n\u2022Ensure the customer has clear and consistent communication so they understand expectations
\n\u2022To accurately report each claim against set KPA criteria and highlight any issues or key learning
\nRequirements
\nMINIMUM QUALIFICATIONS AND EXPERIENCES:<\/p>\n

Essential:<\/strong><\/p>\n

\u2022Matric
\n\u2022Clear ITC
\n\u2022No Criminal Record
\n\u2022Must have some client services or emergency services background<\/p>\n

Desirable:<\/strong><\/p>\n

\u2022Emergency Medical Services experience
\n\u2022Multi-Lingual (Advantageous)
\n\u2022Must pass relevant assessments related to product offerings<\/p>\n

CHARACTERISTICS OF THE REQUIRED CANDIDATE:<\/strong><\/p>\n

\u2022Be customer focused and provide good customer service
\n\u2022Be empathic
\n\u2022Be an excellent communicator
\n\u2022Have outstanding negotiation and decision making skills
\n\u2022Must be mature
\n\u2022Be able to work under pressure and remain calm under stressful situations
\n\u2022Must understand maps and locations
\n\u2022Be self-motivated and results driven
\n\u2022Be able to think quickly
\n\u2022Be able to work independently
\n\u2022Have a positive attitude
\n\u2022Have a good attendance record
\n\u2022Should not have any warnings
\n\u2022Should not be on any performance programs<\/p>\n

WORKING HOURS: Must be available to work shifts and public holidays.
\nCONTRACT TYPE: Permanent Flexi<\/p>\n

Please note that if you meet the minimum requirements for the role we will be in contact with you, however should we not contact you within 14 working days please consider your application unsuccessful. We thank you for showing interest in this role and we wish you all of the best in your future endeavors.<\/p>\n

Application Deadline: <\/strong>04\/06\/2020<\/p>\n

Any problems with registering\/uploading your CV, please contact the HR Administrator at Recruitment@talksuresa.co.za<\/strong><\/p>\n","protected":false},"excerpt":{"rendered":"

The main responsibility of the Crisis Centre Agent is to respond to all emergency calls and dispatch the correct service to the client ensuring a high standard of care and…..<\/p>\n","protected":false},"author":1353,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"om_disable_all_campaigns":false,"jetpack_post_was_ever_published":false,"_jetpack_newsletter_access":"","_jetpack_newsletter_tier_id":0,"footnotes":"","jetpack_publicize_message":"","jetpack_is_tweetstorm":false,"jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":true,"jetpack_social_options":{"image_generator_settings":{"template":"highway","enabled":false}}},"categories":[255,75],"tags":[],"jetpack_publicize_connections":[],"yoast_head":"\nTalksure (Pty) Ltd Recent Ongoing Recruitment - Jobs in South Africa 2023<\/title>\n<meta name=\"description\" content=\"The main responsibility of the Crisis Centre Agent is to respond to all emergency calls and dispatch the correct service to the client ensuring a high\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/joblistsouthafrica.com\/talksure-pty-ltd-recent-ongoing-recruitment.html\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Dozie Nze\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/joblistsouthafrica.com\/talksure-pty-ltd-recent-ongoing-recruitment.html\",\"url\":\"https:\/\/joblistsouthafrica.com\/talksure-pty-ltd-recent-ongoing-recruitment.html\",\"name\":\"Talksure (Pty) Ltd Recent Ongoing Recruitment - 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