{"id":56469,"date":"2020-08-11T22:43:16","date_gmt":"2020-08-11T20:43:16","guid":{"rendered":"https:\/\/joblistsouthafrica.com\/?p=56469"},"modified":"2020-08-11T22:43:16","modified_gmt":"2020-08-11T20:43:16","slug":"avbob-recent-available-job-opportunity-apply-now","status":"publish","type":"post","link":"https:\/\/joblistsouthafrica.com\/avbob-recent-available-job-opportunity-apply-now.html","title":{"rendered":"AVBOB Recent Available Job Opportunity &#8211; Apply Now!"},"content":{"rendered":"<p>AVBOB, Africa&#8217;s lagest mutual assurance society providing a one-stop funeral insurance and burial solution, has a vacancy for:<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p><strong>Job Title: Retention Clerk B5 (FTC) X2<\/strong><br \/>\n<strong>Location:<\/strong> Soweto, Gauteng, South Africa<br \/>\n<strong>Reference:<\/strong> # 119TEMP45 \/ 119TEMP46<br \/>\n<strong>Contract Type:<\/strong> Temporary<br \/>\n<strong>Salary:<\/strong> Market Related<\/p>\n<p>&nbsp;<\/p>\n<p><strong>KEY RESPONSIBILITIES:<\/strong><br \/>\nReduce lapse ratio:<\/p>\n<ul>\n<li>Phone clients with unpaid or lapsed policies to negotiate payment .<\/li>\n<li>Assist the telemarketers to retain their business by reinstating policies.<\/li>\n<li>Investigate and determine why policies lapse or are being cancelled.<\/li>\n<li>Advice clients to convert to stop order payment when talking to them to further reduce lapses.<\/li>\n<\/ul>\n<p><strong>Retention of policies:<\/strong><\/p>\n<ul>\n<li>Phoning of clients contacted by the telemarketers in order to ensure service levels is acceptable<\/li>\n<li>Ensure that the submitted business written by the telemarketers are retained<br \/>\n<strong>Cancellation Requests:<\/strong><\/li>\n<li>Follow approved standards to attend to cancellation requests from clients<\/li>\n<li>Advice clients on available options to retain the policy<\/li>\n<li>Update information on system if the client accepts the retention proposal<\/li>\n<li>Send surrender form policies with surrender value<br \/>\n<strong>Provide customer service to Policyholders:<\/strong><\/li>\n<li>Solving of elevated after sales queries and problems<\/li>\n<li>Handling of all after sale queries from policyholders<\/li>\n<li>Liaising with other departments with regard to queries received<\/li>\n<li>Make courtesy calls to policyholders.<\/li>\n<li>Perform daily administrative duties.<\/li>\n<li>Keeping daily, weekly and monthly statistics.<\/li>\n<li>Assist with the generation of leads<\/li>\n<\/ul>\n<p><strong>MINIMUM QUALIFICATION:<\/strong><br \/>\n\u2022Grade 12<br \/>\n\u2022Full qualification in-line with FAIS requirements<\/p>\n<p><strong>KNOWLEDGE AND EXPERIENCE<\/strong><br \/>\n\u20224 year experience in call centre, sales environment<br \/>\n\u2022Knowledge in Long-term insurance<br \/>\n\u2022Computer literate<\/p>\n<p><strong>TECHNICAL AND BEHAVIOURAL COMPETENCIES<\/strong><\/p>\n<ul>\n<li>Excellent verbal and written communication skills<\/li>\n<li>Numeracy skills<\/li>\n<li>Excellent telephone etiquette<\/li>\n<li>Service orientated<\/li>\n<li>Quality driven<\/li>\n<li>People-focused<\/li>\n<li>Attention to detail<\/li>\n<li>Interpersonal Skills<\/li>\n<li>Problem solving skills<\/li>\n<li>Decision making skills<\/li>\n<li>Stress tolerance<\/li>\n<li>Time management skills<\/li>\n<\/ul>\n<p><strong>To apply <\/strong><\/p>\n<p><a href=\"https:\/\/www.jb.skillsmapafrica.com\/Account\/Login?ReturnUrl=%2FCandidate%2FFullRegistration%3FJobKey%3D518567c1770c44a58cf7b838b65fb633%26isApplication%3D1&amp;ReturnUrlWithProfile=%2FJob%2FIndex%2F42135%3FAutoApply%3DTrue\"><strong>Click Here!<\/strong><\/a><\/p>\n<p><strong>Application Deadline:<\/strong> 14\/08\/2020<\/p>\n","protected":false},"excerpt":{"rendered":"<p>AVBOB, Africa&#8217;s lagest mutual assurance society providing a one-stop funeral insurance and burial solution, has a vacancy for: &nbsp; &nbsp; Job Title: Retention Clerk B5 (FTC) X2 Location: Soweto, Gauteng,&#8230;..<\/p>\n","protected":false},"author":1353,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"om_disable_all_campaigns":false,"jetpack_post_was_ever_published":false,"_jetpack_newsletter_access":"","_jetpack_newsletter_tier_id":0,"footnotes":"","jetpack_publicize_message":"","jetpack_is_tweetstorm":false,"jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":true,"jetpack_social_options":{"image_generator_settings":{"template":"highway","enabled":false}}},"categories":[1],"tags":[],"jetpack_publicize_connections":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v21.5 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>AVBOB Recent Available Job Opportunity - Apply Now! 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