{"id":56472,"date":"2020-08-12T09:19:28","date_gmt":"2020-08-12T07:19:28","guid":{"rendered":"https:\/\/joblistsouthafrica.com\/?p=56472"},"modified":"2020-08-11T23:22:23","modified_gmt":"2020-08-11T21:22:23","slug":"avbob-recent-available-job-opportunity-apply-now-2","status":"publish","type":"post","link":"https:\/\/joblistsouthafrica.com\/avbob-recent-available-job-opportunity-apply-now-2.html","title":{"rendered":"AVBOB Recent Available Job Opportunity – Apply Now!"},"content":{"rendered":"
AVBOB, Africa’s largest mutual assurance society providing a one-stop funeral insurance and burial solution, has a vacancy for:<\/p>\n
<\/p>\n
Job Title: Quality Controller B5 (FTC) X2<\/strong> KEY RESPONSIBILITIES:<\/strong> MINIMUM QUALIFICATIONS:<\/strong> KNOWLEDGE AND EXPERIENCE:<\/strong> TECHNICAL AND BEHAVIOURAL COMPETENCIES:<\/strong> To apply <\/strong><\/p>\n Click Here!<\/strong><\/p>\n Application Deadline:<\/strong> 18\/08\/2020<\/p>\n","protected":false},"excerpt":{"rendered":" AVBOB, Africa’s largest mutual assurance society providing a one-stop funeral insurance and burial solution, has a vacancy for: Job Title: Quality Controller B5 (FTC) X2 Location: Soweto, Gauteng, South…..<\/p>\n","protected":false},"author":1353,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"om_disable_all_campaigns":false,"jetpack_post_was_ever_published":false,"_jetpack_newsletter_access":"","_jetpack_newsletter_tier_id":0,"footnotes":"","jetpack_publicize_message":"","jetpack_is_tweetstorm":false,"jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":true,"jetpack_social_options":{"image_generator_settings":{"template":"highway","enabled":false}}},"categories":[226],"tags":[],"jetpack_publicize_connections":[],"yoast_head":"\n
\nLocation:<\/strong> Soweto, Gauteng, South Africa
\nReference:<\/strong> # 119TEMP43 \/ 119TEMP44
\nContract Type:<\/strong> Temporary
\nSalary:<\/strong> Market Related<\/p>\n
\nTrain, Monitor and Coach Personnel
\n\u2022Train telemarketers on the basic rules for Direct Marketers before they commence work.
\n\u2022Explain quality assurance process to them in detail
\n\u2022Identify areas of improvement or concern and make recommendations
\n\u2022To ensure that telemarketers are compliant at all times by following the sales script.
\n\u2022Offer them assistance with their sales pitch if needed
\n\u2022To identify sales pitch problems, lack of product knowledge, non-compliance, lack of soft skills during these calls Identify areas of repeated misconduct and non-compliance
\n\u2022Forward feedback to Manager for action to be taken or to identify training needs.
\n\u2022Evaluate outcome of each call
\nConduct after sale service survey
\n\u2022To call clients that have been contacted by telemarketers, follow the script provided and document the outcome on spreadsheet provided.
\n\u2022To keep detailed daily statistics on the outcome of the survey calls made.
\n\u2022Ask for referrals during all these calls.
\n\u2022Assist in retaining our business and handling of customer queries should the need arise
\nMonitor systems
\n\u2022Track defects, test results or other regularly reported quality control data
\n\u2022Conduct systems testing within direct marketing within the time frame provided
\n\u2022Identify problems such as one-way recording, cross recording and blank scripts
\n\u2022Identify and outline system problems, inform the system administrator and Manager
\nStatistics and Reporting
\n\u2022To keep detailed daily statistics on all problems identified during calls and to e-mail them to the team leader in the report format agreed upon.
\n\u2022To compile monthly quality assurance report from daily statistics and to e-mail to the team leader within time frames given.
\n\u2022To compile monthly survey report from the daily statistics and to e-mail to the team leader within the time frames given.
\n\u2022Provide management with monthly reports
\n\u2022Report major problems and deviations will be reported to senior management<\/p>\n
\n\u2022Grade 12
\n\u2022Fit and Proper Accreditation as per FAIS requirements<\/p>\n
\n\u20224 year experience in call centre, sales environment
\n\u2022Knowledge in Long-term insurance<\/p>\n
\n\u2022Effective communication
\n\u2022Interpersonal
\n\u2022Problems solving
\n\u2022Planning and organising
\n\u2022Analytical
\n\u2022Decision making
\n\u2022Attention to detail
\n\u2022Working under pressure
\n\u2022Numerical skills
\n\u2022Deadline driven<\/p>\n