Milpark Education is a registered Private Higher Education Institution offering business management education that focuses on the areas of management and leadership, financial planning and insurance, and banking across South Africa and in other parts of Africa.<\/p>\n
Milpark offers full-time, part-time and distance learning Higher Education (HE) and Further Education and Training (FET) qualifications, as well as career-focused short courses. The higher education qualifications offered start at NQF level 5, extend into levels 6 and 7, and culminate in the Master of Business Administration (MBA) at NQF level 8. Our financial planning qualifications cover the spectrum from NQF level 4 through to NQF level 8.Milpark Education has been rated as the Number One Private Provider of the MBA degree and was placed fifth in the overall rankings of accredited Educations in the 2012 PMR.africa national survey on accredited Educations offering MBA\/MBL degrees in South Africa.<\/p>\n
<\/p>\n
<\/p>\n
<\/p>\n
Milpark\u2019s Values:<\/strong><\/p>\n \u2022The Milpark culture is based on 5 core values: <\/p>\n <\/p>\n Job Title:<\/strong> Student Services Manager<\/strong> <\/p>\n The Position Summary<\/strong>:<\/p>\n The position of Student Services Manager is responsible for the managing of the student support center and ensuring that all student interactions including walk-ins, emails and telephone calls are resolved promptly resulting in an exceptional Milpark experience. Responsibilities<\/strong><\/p>\n People management:<\/strong> Sales:<\/strong> Continuous improvement:<\/strong> Financial management:<\/strong> Corporate communication:<\/strong> Operational management:<\/strong> Self Development:<\/strong> \u00a0Behavioural Competencies:<\/strong> Preference will be given to applicants from designated groups, and appointments will be made in line with our EE requirements<\/p>\n Education Requirements & Experience Requirements:<\/strong><\/p>\n \u2022Minimum of 5 years of Contact Centre Sales Management experience
\n\u2022We focus on providing quality education to our students
\n\u2022We focus on our excellent customer service.
\n\u2022We work together with integrity and respect.
\n\u2022We take personal accountability and responsibility.
\n\u2022We create value for our stakeholders through innovation and operational excellence.<\/p>\n
\nLocation:<\/strong> Johannesburg, Gauteng, South Africa
\nReference #:<\/strong> SSMan_271120
\nContract Type:<\/strong> Permanent
\nSalary:<\/strong> Market Related<\/p>\n
\nThe role of the Student Service Manager is to take responsibility for delivering high standards of service to customers while driving and meeting all sales and service targets.<\/p>\n
\n\u2022SS staff are motivated, skilled and empowered to contribute to the success of Milpark
\n\u2022SS staff are effectively managed in line with LRA, BCEA & EE
\n\u2022SS staff are performance managed by way of performance reviews, counselling and daily management
\n\u2022Resource planning, recruitment and selection, welfare and training are done in accordance with budgets and company policies
\n\u2022Milpark Policies & Procedures are followed at all times
\n\u2022Industrial relations actions take place within the department
\n\u2022Manage day to day sales, administration and support activities<\/p>\n
\n\u2022Work with marketing to co-ordinate sales plans and marketing plans
\n\u2022Drive sales for all Business School qualifications
\n\u2022Meet (and exceed) yearly targets
\n\u2022Continuous sales and support throughout the year
\n\u2022Accurate comprehensive weekly reports compiled for the Dean and\/or HOD<\/p>\n
\n\u2022Strategic initiatives are introduced and managed within SS
\n\u2022Using innovative ideas to ensure that students are always being serviced in a \u2018better way\u2019
\n\u2022Ongoing innovation \u2013 new ideas, testing status quo within SS & Milpark<\/p>\n
\n\u2022SS is managed within budgetary constraints
\n\u2022Continual focus on increasing efficiencies and transforming services
\n\u2022All SS resources are optimally utilized
\n\u2022Company assets are protected within SS and by SS staff<\/p>\n
\n\u2022Information pertaining to or coming from SS is shared with other divisions within Milpark to improve the overall performance of Milpark
\n\u2022Communication is open, relevant and prevalent with SS, Milpark and our client base
\n\u2022Colleagues are supported and information is shared between Milpark divisions
\n\u2022Effective relationship and process interface management across Value Elements and future external clients\/ students, to ensure an efficient end-to-endcustomer experience
\n\u2022Ensure that students\/ clients are updated on any deviations, causes and proposed solutions to deviations within SS service levels
\n\u2022Ensure that internal clients are updated on any trends, new developments and innovation in SS
\n\u2022Develop sound relations with clients and promote trust and confidence towards the department<\/p>\n
\n\u2022Service Level Agreements (SLA\u2019s) are to be entered into between SS and any internal\/ external clients that will deliver cost effective services which are
\nin line with internationally recognised service standards
\n\u2022SLA\u2019s are managed between SS and its clients
\n\u2022SSC will focus on Client Relationship Management resulting in repeat business, return on investment and cost efficiencies for Milpark
\n\u2022Ensure that Milpark\u2019s deployed technologies are operationally, continually evaluated and enhances efficiencies and services within SS
\n\u2022SS departmental service levels\/targets are met, adhered to and continually improved on
\n\u2022Student relationships are managed through an effective understanding of the interrelated deliverables required to services and retain them
\n\u2022Specification and deployment of technology and enhancements to advance SS and its services<\/p>\n
\n\u2022SS manager should be passionate about Milpark and Services
\n\u2022The Milpark set of Values should be prevalent in all conduct
\n\u2022SC manager should be committed to continuous self-improvement
\n\u2022Staying abreast of changes and developments in fields in the market that relate to SS departments<\/p>\n
\n\u2022Alignment to the behaviours as defined by Milpark\u2019s Values (see above)
\n\u2022Able to work under pressure
\n\u2022Committed Team player
\n\u2022Passionate about education
\n\u2022Persuasive & Assertive
\n\u2022Professional & Reliable
\n\u2022Quality orientated
\n\u2022Service orientated\/ Customer service focused
\n\u2022Strong Business Ethics and Ethos
\n\u2022Ability to listen and talk in a good manner
\n\u2022Ability to plan
\n\u2022High Level of attention to accuracy and quality<\/p>\n
\n\u2022At least a bachelor\u2019s degree or equivalent required (preferable a postgraduate degree)
\n\u2022Minimum of 5 years successful management experience with emphasis on team development working within an educational institution
\n\u2022Demonstrable experience in lead generation and telephone sales programs required
\n\u2022Demonstrable experience in student support
\n\u2022Management of a team of sales advisors, administrators and student services administrators
\n\u2022Quick and accurate resolution of queries regardless of their nature
\n\u2022Alignment to the behaviours as defined by Milpark\u2019s Values (see above)
\n\u2022Computer literacy especially in Microsoft and programmes relating to the Student Services Department
\n\u2022Good telephone etiquette and customer skills
\n\u2022An understanding of our product and programme requirements
\n\u2022Knowledge of the filing systems and computer packages used in assessment
\n\u2022Ability to listen and talk in a good manner
\n\u2022Ability to present sales plans and analysis of sales\/support data
\n\u2022Ability to plan<\/p>\n