Established in 2010, Talksure has fast become one of South Africa\u2019s most respected independent Financial Service Providers. The strong entrepreneurial and ethical vision developed by our founder and chairman is shared by our Executive team who have almost 100 years of combined experience within the Financial Services and contact centre industry in Europe and South Africa.<\/p>\n
With an ever growing employee complement of over 700 it goes without saying that we are a people business; employees, clients and partners are our number one focus.<\/p>\n
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Job Title: Head of Data and Analytics<\/strong> Job Summary:<\/strong><\/p>\n In this role, you will develop and lead data and insight capabilities across Sales, Service and Support functions. You will design and manage the acquisition, storage, processing and use of data to optimize ROI. You will expand and elevate BI capabilities to deliver fast, accurate and informative insights that enables business performance and drives smart business decisions. Ultimately, you will use data science and analytics to unlock value and build an agile, data-driven business.<\/p>\n Responsibilities:<\/strong><\/p>\n \u2022Working with IT to design data architecture Education Requirement And Experience:<\/strong><\/p>\n \u2022A Bachelor\u2019s Degree in Computer Science \/ Data Science \/ Mathematics \/ Statistics
\nLocation:<\/strong> Umhlanga, KwaZulu-Natal, South Africa
\nReference #:<\/strong> HDA-18.01.2021
\nContract Type:<\/strong> Permanent
\nSalary: <\/strong>Market Related
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\n\u2022Ensuring the integration, security and structuring of data for easy access and efficient processing by all departments
\n\u2022Aligning data management with our data protection and confidentiality policies (compliance)
\n\u2022Leveraging new technologies e.g. cloud storage & processing. Enhancing data asset profiling and analysis abilities
\n\u2022Develop data acquisition strategies that optimize lead generation and decision-support
\n\u2022Data governance with internal and external data partners
\n\u2022Effective allocation of internal cold and survey data, digital inbound data (within SLA), cross-sell data within business rules, including the use of SMS\/email strategies, and recycling of unsold survey and digital leads
\n\u2022Drive up contactability through appropriate CLI strategies, recycle rules and Truecaller rules
\n\u2022Expand and elevate (BI) capabilities to support improved reporting
\n\u2022 BI reporting for all departmental needs, providing holistic end-to-end process reporting including trends, risks and opportunities
\n\u2022Lead Data and Insights department to attract, retain and grow motivated talent to function as a high-performance Data & Insights team
\n\u2022Champion data-driven, insights-rich culture of empowerment across the group organization and externally to raise the group profile
\n\u2022Day \u2013 to \u2013 day oversight of data flows, data usage, data management
\n\u2022Annual Data & Insights departmental budgeting, cost and ROI tracking
\nRequirements\u00a0<\/strong><\/p>\n
\n\u2022Relevant technical data skills including SQL, SSRS, PowerBI
\n\u2022At least 7 years\u2019 experience in a data management\/ data science leadership role within an organization with advanced data management capabilitiesPreferred:\u2022Data management experience within a call-centre \/ digital and direct sales and marketing environmentBEHAVOURIAL AND COMPETENCY REQUIREMENTS:\u2022Ability to communicate effectively in English, verbally and in writing with external and internal stakeholders
\n\u2022Innovative
\n\u2022Analytical and detail orientated
\n\u2022Able to drive change management in a fast-paced environment
\n\u2022Able to work under pressure, manage time and resources
\n\u2022Familiar with contemporary marketing and lead management technology and solutions
\n\u2022Call Centre\/ecommerce and analytics partner management process improvement skills
\n\u2022Clear Criminal Record<\/p>\n