{"id":6082,"date":"2012-06-25T00:34:30","date_gmt":"2012-06-24T22:34:30","guid":{"rendered":"https:\/\/joblistsouthafrica.com\/?p=6082"},"modified":"2012-06-20T17:43:46","modified_gmt":"2012-06-20T15:43:46","slug":"istores-call-centre-agent-needed","status":"publish","type":"post","link":"https:\/\/joblistsouthafrica.com\/istores-call-centre-agent-needed.html","title":{"rendered":"iStores Call Centre Agent Needed"},"content":{"rendered":"<p>To provide before &amp; after sales service to customers and resolve issues and or queries on products available at the iStores.<\/p>\n<p><strong>Responsibilities<\/strong>:<\/p>\n<ul>\n<li>Customer Service: Answers all calls professionally as per the require company standard,<\/li>\n<li>Handles and resolves customer complaints,<!--more--><\/li>\n<li>Identify and escalate priority issues,<\/li>\n<li>\u00a0Provide product, services and operational information,<\/li>\n<li>Follow up on customer queries where necessary, Provides feedback on the effectiveness of policies and procedures within the iStores,<\/li>\n<li>Follows up and reports on all customer purchases in the iStore.<\/li>\n<\/ul>\n<p><strong>Administration:<\/strong><\/p>\n<ul>\n<li>Keeps call log,<\/li>\n<li>Completes all necessary related reports,<\/li>\n<li>Updating existing database.<\/li>\n<\/ul>\n<div><strong>Location:\u00a0<\/strong>Sandton<br \/>\n<strong>Closing Date:\u00a0<\/strong>28 June 2012<\/div>\n<p><strong><a href=\"http:\/\/www.core.co.za\/careers.php\" target=\"_blank\">Apply Online<\/a><\/strong><\/p>\n<p>All shortlisted applicants will be contacted within a two week period from application date.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>To provide before &amp; after sales service to customers and resolve issues and or queries on products available at the iStores. 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