{"id":613,"date":"2010-06-14T00:19:54","date_gmt":"2010-06-13T22:19:54","guid":{"rendered":"https:\/\/joblistsouthafrica.com\/?p=613"},"modified":"2013-09-01T07:40:58","modified_gmt":"2013-09-01T05:40:58","slug":"multichoice-south-africa-service-desk-technician","status":"publish","type":"post","link":"https:\/\/joblistsouthafrica.com\/multichoice-south-africa-service-desk-technician.html","title":{"rendered":"Multichoice South Africa: Service Desk Technician"},"content":{"rendered":"

\"\"<\/a>MultiChoice<\/strong> started as the subscriber management arm of M-Net, the analogue Pay-TV channel. Today it is the leading multichannel digital satellite television operator across the African continent. Its dynamic technology platform and varied bouquet of channels, built on a foundation of compelling premium entertainment, has seen MultiChoice grow its business across South Africa. Multichoice South Africa recruits Service Desk Technician<\/strong><\/p>\n

MULTICHOICE SUPPORTS THE PRINCIPLE OF EMPLOYMENT EQUITY<\/p>\n

VACANCY: Service Desk Technician<\/p>\n

(NMS COMMUNICATIONS \u2013 CAPE TOWN)<\/p>\n

LEVEL D<\/p>\n

THIS POSITION IS TARGETING AFRICAN, COLOURED AND INDIAN CANDIDATES
\nCONTEXT:<\/p>\n

(Internal and external factors which influence the work environment, taking future conditions and strategic requirements into account)<\/p>\n

\u2022International organization
\n\u2022Fast moving with high levels of change
\n\u2022Leading edge technology adoption
\n\u2022Customer focused
\n\u2022Socially aware
\nCUSTOMERS:<\/p>\n

(Internal and external and internal individuals or groups to whom products, services and information must be provided)<\/p>\n

\u2022Information Technology
\n\u2022Users of Media24
\n\u2022Business units
\n\u2022 Suppliers<\/p>\n

OUTPUTS:<\/p>\n

(Products, services, programs and information which the individual must provide to external individuals or groups, or one another to accomplish the organisation\u2019s mission and strategy)<\/p>\n

\u2022To install, troubleshoot and provide support for Windows and Apple Mac Operating Systems, MS Office Packages, Remote Access (ADSL , 3G,Dialup,VPN)
\n\u2022To install, troubleshoot and provide support for peripherals (external drives, modems, printers, scanners, PDA\u2019s and data enabled devices)
\n\u2022To install, configure and trouble shoot all Media24 in-house applications
\n\u2022The roll-out of Information Technology equipment and infrastructure in accordance with defined standards
\n\u2022Support for all aspects of workstation software and hardware technology
\n\u2022To assume ownership of assigned calls
\n\u2022Work to varied operating hours and perform standby duties
\n\u2022To communicate effectively with relevant stakeholders, including team members and management
\n\u2022To display a high sense of customer centricity and be team driven
\nCOMPETENCIES:<\/p>\n

(Personal capabilities which are critical to the production of quality outputs)<\/p>\n

Key job requirements
\n\u20222 \u2013 3 Years experience within an IT Desktop Support environment
\n\u2022Familiarity with the ITIL framework and Service Desk Technologies
\n\u2022Familiarity with operating systems in general, with a special emphasis on Windows XP, Windows Vista, Windows 7 and Applemac
\n\u2022Good working knowledge of software, including Microsoft Office, Microsoft Exchange\/Outlook, Internet Explorer
\n\u2022Technical troubleshooting & diagnosis experience
\n\u2022Exposure to networks (LAN and WAN), peripherals (external drives, modems, printers, PDA\u2019s)
\n\u2022An understanding of the TCP\/IP networking protocol
\n\u2022Bilingual (Afrikaans and English) (a 3rd language will be an asset)
\n\u2022Code 08 driver\u2019s license
\n\u2022A willingness to work shifts & standby
\nQualification &Skills
\n\u2022A+ ,Microsoft (MCSE\/ MCDST) ,Apple Mac Certification or relevant IT diploma
\n\u2022Effective communication and listening skills
\n\u2022Superior client management skills<\/p>\n

Personal Qualities
\n\u2022Integrity
\n\u2022Teamwork
\n\u2022Professionalism
\n\u2022Accountability
\n\u2022Commitment
\n\u2022Excellence
\n\u2022Knowledgeable with an enthusiastic, positive attitude
\n\u2022A high energy level
\nAre you interested in this dynamic and challenging position? Please e-mail your CV to Pinky Qina atPinky.Qina@multichoice.co.za<\/a>.<\/p>\n

CLOSING DATE: 14 June 2010<\/p>\n

PLEASE NOTE:<\/p>\n

1.HR IS NOT RESPONSIBLE FOR COPIES OF YOUR CVs. SHOULD YOU WISH TO SUBMIT A CV, PLEASE MAKE SURE THAT YOU KEEP THE ORIGINAL.<\/p>\n

2.KINDLY STATE WHICH POSITION YOU ARE APPLYING FOR WHEN SUBMITTING YOUR CV.<\/p>\n","protected":false},"excerpt":{"rendered":"

MultiChoice started as the subscriber management arm of M-Net, the analogue Pay-TV channel. Today it is the leading multichannel digital satellite television operator across the African continent. Its dynamic technology…..<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"om_disable_all_campaigns":false,"jetpack_post_was_ever_published":false,"_jetpack_newsletter_access":"","_jetpack_newsletter_tier_id":0,"footnotes":"","jetpack_publicize_message":"","jetpack_is_tweetstorm":false,"jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":false,"jetpack_social_options":{"image_generator_settings":{"template":"highway","enabled":false}}},"categories":[97],"tags":[1849],"jetpack_publicize_connections":[],"yoast_head":"\nMultichoice South Africa: Service Desk Technician - Jobs in South Africa 2023<\/title>\n<meta name=\"description\" content=\"MultiChoice started as the subscriber management arm of M-Net, the analogue Pay-TV channel. 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