{"id":616,"date":"2010-06-14T11:24:37","date_gmt":"2010-06-14T09:24:37","guid":{"rendered":"https:\/\/joblistsouthafrica.com\/?p=616"},"modified":"2013-09-01T07:41:17","modified_gmt":"2013-09-01T05:41:17","slug":"multichoice-south-africa-service-desk-agent","status":"publish","type":"post","link":"https:\/\/joblistsouthafrica.com\/multichoice-south-africa-service-desk-agent.html","title":{"rendered":"Multichoice South Africa: Service Desk Agent"},"content":{"rendered":"

\"\"<\/a>MultiChoice <\/strong>started as the subscriber management arm of M-Net, the analogue Pay-TV channel. Today it is the leading multichannel digital satellite television operator across the African continent. Its dynamic technology platform and varied bouquet of channels, built on a foundation of compelling premium entertainment, has seen MultiChoice grow its business across South Africa. Multichoice South Africa recruits Service Desk Agent<\/strong><\/p>\n

MULTICHOICE SUPPORTS THE PRINCIPLE OF EMPLOYMENT EQUITY<\/p>\n

VACANCY: SERVICE DESK AGENT<\/p>\n

(Cape Town)<\/p>\n

Level D<\/p>\n

THIS POSITION IS TARGETING AFRICAN CANDIDATES ONLY<\/p>\n

CONTEXT<\/p>\n

(External factors which influence the work environment, taking future conditions and strategic requirements into account)
\n\u2022Leading edge technological environment
\n\u2022Multinational organisation
\n\u2022Multi \u2013cultural environment
\n\u2022Participative environment<\/p>\n

CUSTOMERS<\/p>\n

Management and staff of:
\n\u2022Multichoice
\n\u2022Multichoice Africa
\n\u2022DSTV Mobile
\n\u2022DSTV Digital Media
\n\u2022MNet
\n\u2022Supersport
\n\u2022Oracle
\n\u2022NMScom<\/p>\n

OUTPUTS<\/p>\n

(Products, services, programs and information which the individual must provide to external individuals or groups, or one another to accomplish the organisation\u2019s mission and strategy)<\/p>\n

\u2022End-user support for Media24 business units via various communication channels
\n\u2022Support for all aspects of PC software and hardware technology
\n\u2022Support for general office applications and operating systems
\n\u2022Investigating users\u2019 technical problems with a view to resolving them<\/p>\n

COMPETENCIES<\/p>\n

Functional<\/p>\n

\u2022Strong technical skills, with formal training at the A+ level
\n\u2022Familiarity with operating systems in general, with a special emphasis on Windows NT 4.0 Workstation, Win 2000 & XP
\n\u2022Good working knowledge of software, including MS Office, Exchange\/Outlook, Internet Explorer
\n\u2022Experience in hardware trouble-shooting, including the repair and upgrading of hard drives
\n\u2022Exposure to networks (LAN and WAN), peripherals (external drives, modems, printers) and an understanding of the TCP\/IP networking protocol
\n\u2022Bilingual (Afrikaans and English) (3rd language will be an asset)
\n\u2022Excellent communication skills
\n\u2022Previous working experience in a customer service contact centre
\n\u2022Ability to solve problems systematically and creatively including the ability to multi- task<\/p>\n

Personal Qualities<\/p>\n

\u2022Integrity;
\n\u2022Teamwork;
\n\u2022 Professionalism;
\n\u2022Accountability;
\n\u2022Commitment; Excellence
\n\u2022Knowledgeable, enthusiastic, positive attitude
\n\u2022A high energy level and superior telephone etiquette<\/p>\n

Are you interested in this dynamic and challenging position? Please send your application to Pinky Qina at Human Resources Pinky.Qina@multichoice.co.za<\/p>\n

CLOSING DATE: 14 June 2010<\/p>\n

PLEASE NOTE:<\/p>\n

KINDLY STATE WHICH POSITION YOU ARE APPLYING FOR WHEN SUBMITTING YOUR CV.<\/p>\n

Apply online before 7 Jul 2010<\/p>\n","protected":false},"excerpt":{"rendered":"

MultiChoice started as the subscriber management arm of M-Net, the analogue Pay-TV channel. Today it is the leading multichannel digital satellite television operator across the African continent. Its dynamic technology…..<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"om_disable_all_campaigns":false,"jetpack_post_was_ever_published":false,"_jetpack_newsletter_access":"","_jetpack_newsletter_tier_id":0,"footnotes":"","jetpack_publicize_message":"","jetpack_is_tweetstorm":false,"jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":false,"jetpack_social_options":{"image_generator_settings":{"template":"highway","enabled":false}}},"categories":[75,97],"tags":[1849],"jetpack_publicize_connections":[],"yoast_head":"\nMultichoice South Africa: Service Desk Agent - Jobs in South Africa 2023<\/title>\n<meta name=\"description\" content=\"MultiChoice started as the subscriber management arm of M-Net, the analogue Pay-TV channel. 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