\nKPA duties<\/p>\n
Key Performance Areas: Core, essential responsibilities \/ outputs of the position (KPA\u2019s)<\/p><\/div>\n
KEY PERFORMANCE AREA<\/p>\n
KPA QUALITY STANDARDS<\/p>\n
KPA 1: Advanced level Fault Finding and Repair<\/p>\n
1.Perform research and development type repairs on new models to ascertain repair capability for L1\/2 and L3. Set up of troubleshooting guides and internal service bulletins.<\/p>\n
2.Work in accordance with Technical and Manufacturer Policies, Procedures and Processes<\/p>\n
3.Resolve operational issues on the line and\/or escalate to superior<\/p>\n
-85% to manufacturer specifications
\n-100% in accordance with PPPs
\n-all ops issues resolved or relayed to superior a s a p once noticed
\nKey Performance Areas: Core, essential responsibilities \/ outputs of the position (KPA\u2019s) \u2013 Continued<\/p>\n
KEY PERFORMANCE AREA<\/p>\n
KPA QUALITY STANDARDS<\/p>\n
KPA 2: Coaching and training<\/p>\n
1. Provide feedback to Technicians on their 2nd Returns and QA failures and implement corrective actions (Batch checking of repairs)
\n2. Provide hands-on training to level 1 + 2 Technicians on the line
\n3. Introduce Technicians to new software for handsets
\n4. Download and make available service bulletins for HVRC and regional centres
\n– Daily feedback
\n– Identify lack of knowledge\/skill<\/p>\n
– No recurrence of unsuccessful repairs
\n– Technicians able to use software
\n– All bulletins made available to Technicians
\nKPA 3: Software operation<\/p>\n
1. Download latest software for HVRC and regional centres.<\/p>\n
2. Make available to Technicians for operational use
\n– All appropriate software downloaded within 12 hours after becoming available<\/p>\n
– All Technicians informed<\/p>\n
KPA 4: Stock takes<\/p>\n
1. Assist with monthly stock takes<\/p>\n
\n– 100% to PPPs<\/p>\n
KPA 5: Reporting and Administration<\/p>\n
1.Identify fault trends on a model and report to the supervisor. Put fixes place to minimize customer downtime.
\n2.Perform QC on incoming 2nd returns to check identify whether failures are technician related or manufacturing defects
\n3.Report on any deficiencies on the line with regards to tooling and equipment.<\/p>\n
-All trends reported immediately
\n-Real faults identified
\n-In line with repair PPP
\n-All problems escalated to Supervisor<\/p>\n
Educational requirements<\/p>\n
Education:
\nMatric or N3 (Minimum)
\nMinimum of N6 in digital Electronics or related Qualifications (Preferred)<\/p>\n
Experience required<\/p>\n
Experience:
\n\u20223 Years Low Level Cellular Repair experience
\n\u20222 Years experience\/exposure in High Level Cellular repair and Fault Finding Techniques
\n\u20221 or more manufacturer repair training Certificate.
\nSkills required<\/p>\n
Knowledge:
\nTelecommunication
\nCellular Repair knowledge
\nKnowledge of Microsoft Office
\nKnowledge of latest applied\/relevant software<\/p>\n
Skills \/ physical competencies:
\n\u2022problem solving
\n\u2022Innovation
\n\u2022Technically minded
\n\u2022Willing to share knowledge
\n\u2022Coaching skills
\nBehavioural qualities:<\/p>\n
\u2022Good conduct
\n\u2022Analytical behaviour.
\n\u2022Interpersonal relations
\n\u2022Dedication
\n\u2022Commitment
\nOther information
\nReference No: CSSO\/PR\/GV\/10
\nPosition Type: Permanent
\nAffirmative Action: Open to All
\nSalary:
\nAdditional: Training:
\n\u2022Relevant handset and repair training.
\n\u2022Challenger<\/p>\n
Applications close 25 Jun 2012.<\/p>\n
Apply Online<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"Location of position MTN SP South Africa Gauteng Midrand Job mission To do advanced level repairs to handsets in the MTN repair facility (HVRC) in accordance with the manufacturer specifications…..<\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"om_disable_all_campaigns":false,"jetpack_post_was_ever_published":false,"_jetpack_newsletter_access":"","_jetpack_newsletter_tier_id":0,"footnotes":"","jetpack_publicize_message":"","jetpack_is_tweetstorm":false,"jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":false,"jetpack_social_options":{"image_generator_settings":{"template":"highway","enabled":false}}},"categories":[35],"tags":[2156],"jetpack_publicize_connections":[],"yoast_head":"\n
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