{"id":61993,"date":"2021-03-08T08:00:48","date_gmt":"2021-03-08T06:00:48","guid":{"rendered":"https:\/\/joblistsouthafrica.com\/?p=61993"},"modified":"2021-03-08T10:02:01","modified_gmt":"2021-03-08T08:02:01","slug":"letshego-holdings-limited-recent-job-opportunity","status":"publish","type":"post","link":"https:\/\/joblistsouthafrica.com\/letshego-holdings-limited-recent-job-opportunity.html","title":{"rendered":"Letshego Holdings Limited Recent Job Opportunity"},"content":{"rendered":"

To design, build the Internal Voice Network of the Group across 11 countries, including the integration into the country PSTN Networks to the most cost effective capabilities , and maintaining the technical elements of the Group\u2019s Customer Contact Centre and integration into Core Platforms.<\/p>\n

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Job Title: Voice Specialist<\/strong>
\nLocation:<\/strong> Gaborone, South East, Botswana
\nReference #:<\/strong> Voice Specialist
\nContract Type:<\/strong> Permanent
\nSalary:<\/strong> Market Related<\/p>\n

Job Summary:<\/strong>
\n\u2022Deploys, configure and support all aspects of the Cisco Unified Communications, Call Manager, Unity Connection, and Cisco Contact Center
\nInfrastructure and other relevant products for Call Centers and Collaboration.
\n\u2022Supports the voice Asterix\/Cisco\/Avaya\/IPC-Etrali solution
\n\u2022Participates in Conference solutions with Cisco CMS, and record solutions like ASC, Verint & Nice.
\n\u2022Facilitates internal trainings to the team and the affiliates.
\n\u2022Supports SOC\/NOC teams with monitoring Voice service alarms\/alerts for degradation and\/or disruption of voice services.
\n\u2022Provides second level support to SOC\/NOC teams.
\n\u2022Engages Vendor TAC support as needed to assist in customer\/carrier resolutions.
\n\u2022Works tickets via web-based ticketing system, email, voice, and chat
\n\u2022Ensures all tickets are properly assigned and closed within SLA
\n\u2022Participates in incident and problem management
\n\u2022Effectively and professionally communicates with internal and external customers. Follow the company Code of Ethics and policies and
\nprocedures at all times.
\n\u2022Reports bug\/design discrepancy’s to Voice Engineering for review\/validation.
\n\u2022Ensures Voice Product documentation and knowledge articles are accurate and up to date (internal and external)
\n\u2022Perform root cause analysis and provides support and solutions for VOIP systems, SIP and TDM services.
\n\u2022Supports VoIP telephony systems for contact centers and back office business units.
\n\u2022Implementation of call routing, QoS, device pools, codec configurations, signaling protocols, dial-peers, dial plans and partition management<\/p>\n

Education And Experience Requirements:<\/strong>
\n\u2022Minimum of 5 years of work experience in IT with specialisation in Voice and related technologies administration
\n\u20223 or more years’ work experience in a customer service field, preferably in a technical support capacity.
\n\u2022Understanding and knowledge of PortaOne, Voice Interconnect, Session Boarder Controller (SIP protocol)
\n\u2022Technical writing including the creation of policies, standards, procedures & guidelines
\n\u2022Expert experience with protocols & technologies such as: H323, SIP, RTP, PRI, MGCP, TCP\/IP, TCP, UDP, SNMP, BGP, OSPF, DHCP, DNS,
\nIPv4\/6, Telnet, SSH, MPLS, VOIP, POE, etc. Ability to support Cisco routers and switches running Cisco IOS, Catalyst IOS and Nexus IOS
\n\u2022Review and design system configurations and voice requirements for NICE Recording system for Call Manager and IPC deployments<\/p>\n

To Apply:<\/strong><\/p>\n

Click Here!<\/strong><\/a><\/p>\n

Application Deadline:<\/strong> 12\/03\/2021<\/p>\n","protected":false},"excerpt":{"rendered":"

To design, build the Internal Voice Network of the Group across 11 countries, including the integration into the country PSTN Networks to the most cost effective capabilities , and maintaining…..<\/p>\n","protected":false},"author":1353,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"om_disable_all_campaigns":false,"jetpack_post_was_ever_published":false,"_jetpack_newsletter_access":"","_jetpack_newsletter_tier_id":0,"footnotes":"","jetpack_publicize_message":"","jetpack_is_tweetstorm":false,"jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":true,"jetpack_social_options":{"image_generator_settings":{"template":"highway","enabled":false}}},"categories":[75],"tags":[2329],"jetpack_publicize_connections":[],"yoast_head":"\nLetshego Holdings Limited Recent Job Opportunity - Jobs in South Africa 2024<\/title>\n<meta name=\"description\" content=\"To design, build the Internal Voice Network of the Group across 11 countries, including the integration into the country PSTN Networks to the most cost\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/joblistsouthafrica.com\/letshego-holdings-limited-recent-job-opportunity.html\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Dozie Nze\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/joblistsouthafrica.com\/letshego-holdings-limited-recent-job-opportunity.html\",\"url\":\"https:\/\/joblistsouthafrica.com\/letshego-holdings-limited-recent-job-opportunity.html\",\"name\":\"Letshego Holdings Limited Recent Job Opportunity - 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