Telesure Investment Holdings (Pty) Ltd (TIH), is the holding company of some of South Africa\u2019s leading financial service providers. Our portfolio includes shortterm insurers, a long-term insurer, health insurance as well as an insurance and personal finance comparison platform. Our origins date back to 1 June 1985, and we have since grown into a group of subsidiaries that includes some of South Africa\u2019s most loved and recognisable brands. We exist to continuously find better ways to give people peace of mind, whether it is to protect what they own, their loved ones or their greater ambitions and life plans. We bring customer-focused innovation and service excellence to the financial services industry. We\u2019re an
\nundivided team who believe in leading through technology and pushing past their limits. TIH is owned by BHL (SA) Holdings Limited, which has a vast global footprint.<\/p>\n
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Job Title: Team Lead: Legal Services<\/strong> Job Summary:<\/strong> Operations Management:<\/strong> Operational Compliance:<\/strong> Leadership and Direction:<\/strong> Insights and Reporting:<\/strong> Work Scheduling and Allocation:<\/strong> Performance Management:<\/strong> Customer Relationship Management (CRM) Data:<\/strong> Customer Management:<\/strong> Customer Service:<\/strong> Requirements:<\/strong> General Experience:<\/strong>
\nLocation:<\/strong> Dainfern, Gauteng, South Africa
\nReference #:<\/strong> TLLS
\nContract Type:<\/strong> Permanent
\nSalary:<\/strong> Market Related<\/p>\n
\nSuccessfully implement all directives, policy and procedures according to the operational plan by providing support and sharing knowledge and skills to the team assigned to them to assist in achieving the required operational results.<\/p>\n
\nSupervise others working within established operational systems.
\nConduct daily performance discussions (huddles) to monitor and review
\noperational performance against the plan with the team in order to improve and\/ or achieve the required operational results. Ensure that team members execute work activities on time in accordance with the required operational and quality standards. Relate and communicate all new or revised policies, procedures and \/or processes to team members to ensure they have the most up\u2010to\u2010date and current information.<\/p>\n
\nIdentify, within the team, instances of non-compliance with the organisation’s policies and procedures and\/or relevant regulatory codes and codes of conduct, rectify non-conformance and variances within the team as a high priority, and report and escalate issues as appropriate.<\/p>\n
\nExplain the local action plan to support team members in their understanding of what needs to be done and and how this relates to the broader business plan and the organisation’s strategy, mission and vision; motivate people to achieve local business goals. Support team members by sharing knowledge, information and problem-solving recommendation to achieve the required operational results.<\/p>\n
\nContribute to the preparation of various data and analytics reports.
\nCollect and submit reports specific to team data as part of the Management
\nControl System.<\/p>\n
\nAssign short-term work schedules to a team of subordinates in order to achieve expectations while following established timelines. Coordinate individual team member\u2019s work assigned\/schedules and leave
\nrequests to consistently have the required capacity within a team to meet
\noperational requirements. Identify, assign, and follow\u2010up on work activities of team members in accordance with operating procedures to contribute the management control system.<\/p>\n
\nDevelop and propose own performance objectives; take appropriate actions to ensure achievement of agreed objectives, using the organisation’s performance management systems to improve personal performance. Manage and report on team performance; set appropriate performance objectives for direct reports and hold them accountable for achieving these, taking appropriate corrective action where necessary to ensure the achievement of team \/ personal objectives. Regularly assess the need for training or performance improvement of individual team members and implement action plans to enhance overall team performance. Establish goals and objective for self and team and implement and measure
\naccordingly to support or improve job performance (experience, ability,
\ncompetence) by completing performance reviews and competency matrix.<\/p>\n
\nMonitor team members’ use of the customer relationship management system, identifying and resolving standard issues and escalating these to a senior manager as appropriate.<\/p>\n
\nHelp senior colleagues manage customer relationships by using relevant
\noperational systems.<\/p>\n
\nAct as first-line supervisor of a team providing operational support, and play a key role in helping to achieve targets in areas such as productivity or turnaround times. Deal with most complex and valuable issues.<\/p>\n
\nGeneral Education:<\/strong>
\nGrade 12\/ SAQA Accredited Equivalent (Essential); FAIS recognized qualification (Advantageous); Relevant 3 year Business or insurance industry related degree \/ diploma in management (Advantageous); STI Qualification (Advantageous)<\/p>\n
\n3 to 4 years experience in a recoveries and third party liabilities environment (Essential); 2 years experience in claims and policy\/customer services environment (Advantageous)<\/p>\n