Telesure Investment Holdings (Pty) Ltd (TIH), is the holding company of some of South Africa\u2019s leading financial service providers. Our portfolio includes shortterm insurers, a long-term insurer, health insurance as well as an insurance and personal finance comparison platform. Our origins date back to 1 June 1985, and we have since grown into a group of subsidiaries that includes some of South Africa\u2019s most loved and recognisable brands. We exist to continuously find better ways to give people peace of mind, whether it is to protect what they own, their loved ones or their greater ambitions and life plans. We bring customer-focused innovation and service excellence to the financial services industry. We\u2019re an
\nundivided team who believe in leading through technology and pushing past their limits. TIH is owned by BHL (SA) Holdings Limited, which has a vast global footprint.<\/p>\n
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Job Title: Third Party Liabilities Consultant<\/strong> Job Summary:<\/strong> Data Collection & Analysis:<\/strong> Administration:<\/strong> Customer Service:<\/strong> Work Scheduling:<\/strong> Correspondence:<\/strong> Document Management:<\/strong> Document Preparation:<\/strong> Personal Capability Building:<\/strong> Operational Compliance:<\/strong>
\nLocation:<\/strong> Dainfern, Gauteng, South Africa
\nReference #:<\/strong> TPLC2021
\nContract Type:<\/strong> Permanent
\nSalary:<\/strong> Market Related<\/p>\n
\nThe Third Party Liabilities Consultant is required to conduct negotiations and
\nadministration with insurance companies to process third party claims against
\nclients, and thoroughly investigate quantum and merits.<\/p>\n
\nCollate and analyse data using pre-set tools, methods and formats to investigate
\nclaims. Involves working independently. Ensure all data is captured and
\nassessed fully and accurately.<\/p>\n
\nProduce, update and provide best practice support to customers on the claims
\nadministration process and other departmental systems, in line with claims
\npolicy, rules and SOP’s. Ensure cost saving for business through effective
\napportionment of third party claim.<\/p>\n
\nCarry out a range of customer service activities, including handling customer
\ncases and enquiries that are more complex or outside the norm. Ensure regular
\nfeedback is given to clients and third party.<\/p>\n
\nOrganise own work schedule in order to get the job done, coordinating with
\nsupport services and completed work within SOP.<\/p>\n
\nPrepare tailored correspondence to clients, and third party claimants and
\nstakeholders. Maintain and improve client relationships. Build effective working
\nrelationships with third parties (incl. insurance companies) and Attorneys. Build
\nand maintain effective working relationships within TIH (Claims, Assessing,
\nPolicy Services and Legal Department).<\/p>\n
\nCreate, organise and maintain files containing the correspondence and records
\nof a senior colleague.<\/p>\n
\nPrepare moderately complex documents using a variety of computer
\napplications such as Microsoft Office. Also responsible for gathering and
\nsummarizing data for reports. Prepare and manage claim documentation for
\ncustomers.<\/p>\n
\nDevelop and maintain excellent process or technical skills by participating in
\nassessment and development planning activities as well as formal and informal
\ntraining and coaching. Ensure up-to-date knowledge of company products,
\nsystems and procedures.<\/p>\n
\nDevelop knowledge and understanding of the organisation’s policies and
\nprocedures and of relevant regulatory codes and codes of conduct to ensure
\nown work adheres to those standards. Obtain authorization from a supervisor or
\nmanager for any exceptions from mandatory procedure. Ensure fast, efficient
\nand fair settlement procedures are followed. Assure all work meets technical \/
\noperations standards for quality.<\/p>\n