At BDO, we believe in investing in our people to help them grow, both professionally and personally. The foundation of our business is strong relationship, with colleagues, clients and other stakeholders and we work hard every day to make this a reality. Our commitment is to create unlimited growth by giving our people continuous opportunities and our client’s unparalleled support.<\/p>\n
BDO\u2019s global organisation extends across 167 countries and territories, with 88,120 people working out of 1,617 offices \u2013 and we\u2019re all working towards one goal: to provide our clients with exceptional service. Our firms across the organisation cooperate closely and comply with consistent operating principles and quality standards.<\/p>\n
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Job Title: Senior IT Administrator<\/strong> BDO South Africa has an exciting opportunity Senior IT Administrator to join the ICT department in Johannesburg office. The Senior IT Administrator will be inter-alia responsible for: Experience:<\/strong> Skills Required:<\/strong>
\nLocation:<\/strong> Johannesburg, Gauteng, South Africa
\nReference #:<\/strong> ZIT_10
\nContract Type:<\/strong> Permanent
\nSalary: <\/strong>Market Related
\nJob Summary:<\/strong><\/p>\n
\nThe main responsibility is service delivery execution in accordance with the ICT ITIL framework and BDO strategy. Adhere and comply to the national ICT service strategy. Align with the best practise disciplines, governance, ethics, risk standard, policies and compliance for the firm.<\/p>\n
\n\u2022Delivering services and support in line with the defined National ICT service catalogue.
\n\u2022Solving complex infrastructure related Incidents.
\n\u2022Planning and performing complex system configuration.
\n\u2022Ensure service delivery within SLA criteria to resolve and escalate where required.
\n\u2022Documenting technical specifications, configurations and processes
\n\u2022Performing daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application event logs, and verifying completion of scheduled jobs such as backups and service related runbooks.
\n\u2022Ensuring all business requests are delivered in the most effective way (reduction in incidents\/rework)
\n\u2022Be knowledgeable of and diligently engage within the Change Management framework to reduce incidents
\n\u2022Continuous improvement to meet the level of required efficiencies and agreed SLA (processes, systems, delivery)
\n\u2022Effective administration of incidents, requests and problem related requirements
\n\u2022Assisting the business to log incidents and requests, entrench and actively share standard process and technical knowledge
\n\u2022Providing related service feedback to the management team and leadership – report\/repeat incidents\/problem areas\/proactive trends
\n\u2022Acting as an escalation point and mentor to junior staff
\n\u2022Executing and maintain proactive capacity and availability management exercises
\n\u2022Daily infrastructure monitoring and follow incident response procedures
\nRequirements
\nQualifications:
\n\u2022MCSE: Cloud Platform and Infrastructure, MCSA: Windows Server
\n\u2022A+, N+, Server+, ITIL V3
\n\u2022NQF Level 6 IT related or higher
\n\u2022CCNA, CCNP, MCSA:SQL is desirable but not required<\/p>\n
\n\u2022Minimum 5 years in a Corporate IT team managing and maintaining IT infrastructure.
\n\u2022Experience in the creation and maintenance of technical documentation, reporting, service and change management requests. Sound knowledge of ITIL principles.
\n\u2022Data Analytics, Power-bi reporting and dashboard creation.
\n\u2022Advanced knowledge of Windows Server (2008 to 2016).
\n\u2022Managing server virtualization technologies (Microsoft Hyper-V standalone and Failover Clustering, Nutanix, hyper-converged Infrastructure).
\n\u2022Working experience on the entire System Centre Suite (SCCM, SCOM, SCSM, Orchestrator).
\n\u2022Microsoft Exchange (2013 to Exchange Online) setup, administration, and configuration.
\n\u2022Group Policy design and configuration.
\n\u2022Mimecast administration.
\n\u2022Skype for business 2015 on premise management.
\n\u2022Wireless networking configuration, administration, support, and troubleshooting.
\n\u2022LAN \/ WAN design, configuration, support, and troubleshooting (MPLS, IPSEC, VLAN, subnetting, DHCP, DNS).
\n\u2022Active Directory administration.
\n\u2022Infrastructure Backups (CommVault, Veeam, Redstor, Cibecs, Rubrik).
\n\u2022Strong knowledge and working experience on backend storage solutions.<\/p>\n
\n\u2022Microsoft System Centre 2016 Suite
\n\u2022Storage Solutions
\n\u2022Windows Server 2008 \u2013 2019
\n\u2022Skype for Business 2015
\n\u2022Skype and Teams online
\n\u2022Office365 and Microsoft Azure (advanced)
\n\u2022Microsoft active directory, DNS, DHCP, GPO
\n\u2022Networking (WAN, LAN, wireless)
\n\u2022Good organisational and time management skills
\n\u2022Excellent communication and interpersonal skills
\n\u2022Strong reporting and documentation skills<\/p>\n