{"id":63686,"date":"2021-05-10T08:30:06","date_gmt":"2021-05-10T06:30:06","guid":{"rendered":"https:\/\/joblistsouthafrica.com\/?p=63686"},"modified":"2021-05-10T11:04:13","modified_gmt":"2021-05-10T09:04:13","slug":"avbob-available-employment-opportunity-apply-now-3","status":"publish","type":"post","link":"https:\/\/joblistsouthafrica.com\/avbob-available-employment-opportunity-apply-now-3.html","title":{"rendered":"AVBOB Available Employment Opportunity &#8211; Apply Now!"},"content":{"rendered":"<p>AVBOB, Africa&#8217;s largest Mutual Assurance Society providing a one-stop Funeral Insurance and Burial solution, has a vacancy for a Department Head Client Services at their Bellville branch and will report duly to the Provincial Manager: Western Cape and Administrative Head: Policy Services Administration. The incumbent will be responsible for resolving walk-in clients&#8217; queries by managing the AVBOB Client Service Centre and liaising with the relevant role players towards achievement of set objectives and targets within the department.<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p><strong>Job Title: Department Head: Client Services: Bellville (C2)<\/strong><br \/>\n<strong>Location:<\/strong> Bellville, Western Cape, South Africa<br \/>\n<strong>Reference #:<\/strong> DH\/CS\/BLV<br \/>\n<strong>Contract Type:<\/strong> Permanent<br \/>\n<strong>Salary: <\/strong>Market Related<\/p>\n<p><strong>Job Summary:<\/strong><br \/>\nCompile Risk register and Operational reports<br \/>\nEnsure that Compliance and Audit report\/s findings are implemented<br \/>\nHandle escalated queries pertaining to Insurance administration departments (Claims, Policy services, Call center, New Business, Premium administration, Refunds) Debtors &amp; Complaints departments.<br \/>\nPrepare and manage budgets for the department.<br \/>\nManage and Improve the department\u2019s Net Promoter Score (NPS).<br \/>\nDevelop a monthly Quality monitoring plan for the department.<br \/>\nOrganize weekly Operation meetings with the team.<br \/>\nMonitor systems and report any deviations.<br \/>\nCompile department schedule\/roster.<br \/>\nManage the department\u2019s Operational Business Continuity Plan.<br \/>\nEnsure that policy requests and related transactions are dealt with according to policy and procedure.<br \/>\nEnsure that payments are correctly applied and funds handled according to policy and procedure.<br \/>\nEnsure operational functionality of the client services office.<br \/>\nManage human resources.<br \/>\nIdentify training needs and prepare a training plan for the department.<br \/>\nCoach and develop team.<br \/>\nMonitor and evaluate service rendered by personnel.<br \/>\nUpdate the department\u2019s Policy and Procedure.<\/p>\n<p><strong>Requirements:<\/strong><br \/>\nGrade 12.<br \/>\nRelevant qualification will advantageous.<br \/>\nLife Insurance background will be an added advantage.<br \/>\n3-5 Years life assurance experience, preferably in a Policy\/Client service environment.<br \/>\nPrevious experience in supervising staff.<br \/>\nMust be able to work under pressure.<br \/>\nMust be fluent in both English and other indigenous languages.<br \/>\nMust always be client friendly.<br \/>\nWill be required to work Saturdays.<br \/>\nPlanning and Organisational Skills.<br \/>\nExcellent Communication Skills.<br \/>\nComputer Skills (MS Office).<br \/>\nExcellent problem solving skills<br \/>\nGood listening skills<br \/>\nMust be analytical<br \/>\nDetail orientated<\/p>\n<p><strong>To Apply:<\/strong><\/p>\n<p><a href=\"https:\/\/jb.skillsmapafrica.com\/Account\/Login?ReturnUrl=%2FCandidate%2FFullRegistration%3FJobKey%3D94ba027c36854cc996205bbbd318a3b8%26isApplication%3D1&amp;ReturnUrlWithProfile=%2FJob%2FIndex%2F49333%3FAutoApply%3DTrue\"><strong>Click Here!<\/strong><\/a><\/p>\n<p><strong>Application Deadline:<\/strong> 19\/05\/2021<\/p>\n","protected":false},"excerpt":{"rendered":"<p>AVBOB, Africa&#8217;s largest Mutual Assurance Society providing a one-stop Funeral Insurance and Burial solution, has a vacancy for a Department Head Client Services at their Bellville branch and will report&#8230;..<\/p>\n","protected":false},"author":1353,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"om_disable_all_campaigns":false,"jetpack_post_was_ever_published":false,"_jetpack_newsletter_access":"","_jetpack_newsletter_tier_id":0,"footnotes":"","jetpack_publicize_message":"","jetpack_is_tweetstorm":false,"jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":true,"jetpack_social_options":{"image_generator_settings":{"template":"highway","enabled":false}}},"categories":[19],"tags":[2340],"jetpack_publicize_connections":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v21.5 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>AVBOB Available Employment Opportunity - Apply Now! 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