About the company: Telesure Investment Holdings (Pty) Ltd (TIH), is the holding
\ncompany of some of South Africa\u2019s leading financial long and short term
\ninsurance providers. Our portfolio includes South Africa\u2019s most loved and
\nrecognisable brands such as 1st for Women, Auto & General, Budget, Dialdirect,
\nVirseker and 1Life. Employee Benefits Administration via our Hippo Advisory
\nServices, which includes health insurance, provident fund and group life
\nadministration. Hippo is South Africa’s first comparison website and compares
\ninsurance, other personal finance products, travel, health, money, travel, cars
\nfrom a range of South African brands. We\u2019re pioneers with a hunger for the best,
\nbringing customer-focused innovation and service excellence to the financial
\nservices industry. We\u2019re an undivided team of diverse thinkers and doers who
\nbelieve in leading through technology and pushing bey<\/p>\n
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Job Title: <\/strong>Retentions Consultant<\/strong> Job Summary:<\/strong> Customer Service:<\/strong> Customer Needs Clarification:<\/strong> Sell Customer Propositions:<\/strong> Customer Management:<\/strong> Requirements:<\/strong> Regulatory Exam 5 (Advantageous) To Apply:<\/strong><\/p>\n Click Here!<\/strong><\/p>\n Application Deadline:<\/strong> 10\/06\/2021<\/p>\n","protected":false},"excerpt":{"rendered":" About the company: Telesure Investment Holdings (Pty) Ltd (TIH), is the holding company of some of South Africa\u2019s leading financial long and short term insurance providers. Our portfolio includes South…..<\/p>\n","protected":false},"author":1353,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"om_disable_all_campaigns":false,"jetpack_post_was_ever_published":false,"_jetpack_newsletter_access":"","_jetpack_newsletter_tier_id":0,"footnotes":"","jetpack_publicize_message":"","jetpack_is_tweetstorm":false,"jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":true,"jetpack_social_options":{"image_generator_settings":{"template":"highway","enabled":false}}},"categories":[26],"tags":[2020],"jetpack_publicize_connections":[],"yoast_head":"\n
\nLocation:<\/strong> Fourways, Gauteng, South Africa
\nReference #:<\/strong> RET2021
\nContract Type:<\/strong> Permanent
\nSalary:<\/strong> Market Related<\/p>\n
\nFacilitate the retaining of policies through company approved retention
\nstrategies. Focus on maintaining customer relationships, meeting various KPIs
\nand troubleshooting specific customer problems. Has a solid knowledge of
\nproducts, their characteristics, and market. Focus on growth of brand and
\nprocess alternative solutions to meet customer needs.<\/p>\n
\nProvide a quality service to customers while identifying opportunities to secure
\nnew business or support retention. Responsibilities may include processing
\ncases, dealing with complex queries and investigating and resolving customer
\nproblems.<\/p>\n
\nSet clear objectives for each call; use standard materials to make a presentation
\nto the customer; and ask relevant questions to evaluate the customer’s level of
\ninterest and to identify and respond to areas requiring further information orexplanation.<\/p>\n
\nIdentify the products or services that best meet the customer’s stated needs,
\nuse personal expertise to propose quantities and product configurations, explain
\nalternative solutions to the customer and influence the customer to retain their
\nbusiness.<\/p>\n
\nHelp manage customers by carrying out standard activities.
\nOperational Compliance
\nDevelop knowledge and understanding of the organization’s policies and
\nprocedures and of relevant regulatory codes and codes of conduct to ensure
\nown work adheres to those standards. Obtain authorization when required from
\na supervisor or manager for any exceptions from mandatory procedure.
\nPerformance Management
\nPrioritise own workflow and ensure work is completed to the required standards
\nof productivity, quality and timeliness; use performance management systems to
\nimprove personal performance and KPI’s.
\nPersonal Capability Building
\nKeep abreast with current changes in internal policies and procedures. Develop
\ncapabilities by participating in assessment and development planning activities
\nas well as formal and informal training and coaching; gain or maintain external
\nprofessional accreditation where relevant to improve performance and fulfill
\npersonal potential. Maintain an understanding of relevant technology, external
\nregulation, and industry best practices through ongoing education, attending
\nconferences, and reading specialist media.<\/p>\n
\nEDUCATION:<\/strong>
\nGeneral Education
\nMatric \/ Grade 12 or SAQA Accredited Equivalent (Essential)<\/p>\n
\nEXPERIENCE General Experience
\n1 year sales experience (Essential);
\n1 year retentions experience (Advantageous)<\/p>\n