At Blue Label Distribution, our brand philosophy is that we can create and distribute anything that is able to be digitised. Our Blu-approved brand is the face of our service offering and is underpinned by a world-class technology platform for both online and offline commerce. With a point of sale network of approximately 150 000 devices, we provide a distribution footprint across all income groups. 85% of our income comes from merchants in the informal sector<\/p>\n
<\/p>\n
<\/p>\n
<\/p>\n
<\/p>\n
Job Title: Head of Operations: BLD<\/strong> Job Summary:<\/strong> Requirements:<\/strong> Operations Management:<\/strong> Business Planning and Performance:<\/strong> Stakeholder Engagement:<\/strong> Leadership:<\/strong> Self-Management:<\/strong>
\nLocation:<\/strong> Sandton, Gauteng, South Africa
\nReference #:<\/strong> B065
\nContract Type:<\/strong> Permanent
\nSalary: <\/strong>Market Related<\/p>\n
\nThe incumbent is accountable for the proactive leadership and management of the SA Distribution\u2019s operational capabilities. This includes responsibility for the execution of operational activities across the various work-streams and the development and implementation of an appropriate operations strategy. Ultimately accountable for ensuring continuous improvement in operational efficiency to improve internal cost drivers and customer experience. Responsible for operational stability and efficiency, cost management, industry and market reputation and directly impacts revenue opportunity realization.<\/p>\n
\nRESPONSIBILITIES:<\/strong><\/p>\n
\nDevelop, implement and manage the policies, procedures and business processes within Operations, to effectively execute against the organisational strategy.
\nDevelop, manage and report on key operations metrics as required.
\nDirecting the overall daily operations functions, and ensuring an operationally resilient business.
\nManage the Customer Interaction Centre to develop a world class service to all customers.
\nDirect the overall management and provision of operational support services including commercialisation, asset and logistics, etc. in line with business strategy.
\nExecute the adoption, embedment and standardisation of products and services across business units.
\nSupport and promote timely, desired outcomes for these priorities.
\nLead planning and implementation teams for critical, company-wide projects as needed.
\nMeasure the effectiveness of all process internal and external; and provide timely, accurate and complete performance and statistical reports on the operating condition of the operation.
\nEstablish credibility throughout the organization and with the Exco as an effective developer of solutions to businesses challenges.
\nCollaborates with the management team to develop and implement plans for the operations infrastructure of systems processes and personnel designed to accommodate meeting the objectives of the organizations.<\/p>\n
\nManage and report on business performance
\nHold direct reports accountable for achievement of business plans, and take corrective action where necessary to ensure the achievement of business objectives.
\nBalancing the need to deliver short term business objectives with the longer term delivery of stakeholder value.
\nParticipate in new business development initiatives and identify opportunities to support revenue\/cost\/risk initiatives.
\nParticipate in and lead as appropriate all initiatives to improve and review Blue
\nLabel operations, process or systems environments.
\nLead all key operations decision-making processes.<\/p>\n
\nIdentify and manage stakeholders up to top management level, finding out their needs\/issues\/concerns and reacting to these by leading and coordinating the development of stakeholder engagement plans to support the communication of business information and decisions.<\/p>\n
\nProviding vision and direction to the team members.
\nThrough effective inspirational leadership, facilitate the creation of accountable, full service teams who understand and strive to meet the needs of all stakeholders.
\nRole model behavior and motivate team members in line with the core values.
\nTake full responsibility for performance of all direct reports, motivating and managing them in relation to quality standards and agreed benchmarks and objectives, focusing on all aspects of sound people management.
\nProvide support and guidance on career path planning, on-the-job training, coaching and mentoring to direct reports.
\nLeads change to creates a self-refreshing and learning organisation.
\nContinuous improvement of business processes.<\/p>\n
\nSet an example through personal quality and productivity standards and ways of working with others.
\nDemonstrate consistent application of internal procedures. Plan and prioritise, demonstrating abilities to manage competing demands.
\nDemonstrate abilities to anticipate and manage change. Demonstrate flexibility in balancing achievement of own objectives with abilities to understand and respond to organisational and team needs.<\/p>\n