{"id":67052,"date":"2021-08-23T08:00:43","date_gmt":"2021-08-23T06:00:43","guid":{"rendered":"https:\/\/joblistsouthafrica.com\/?p=67052"},"modified":"2021-08-23T20:14:42","modified_gmt":"2021-08-23T18:14:42","slug":"liquid-intelligent-technologies-recent-job-recruitment-apply-now","status":"publish","type":"post","link":"https:\/\/joblistsouthafrica.com\/liquid-intelligent-technologies-recent-job-recruitment-apply-now.html","title":{"rendered":"Liquid Intelligent Technologies Recent Job Recruitment – Apply Now!"},"content":{"rendered":"
This is a customer facing function in the customer services arena. The role is the single point of contact for all customer issues and facilitation of delivery, customer value management and retention of contracted services.<\/p>\n
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Job Title: Senior Specialist \u2013 Customer Value Management<\/strong> Job Summary:<\/strong> Customer Relationship Management:<\/strong> Proactive Customer Service & Support:<\/strong> Operational Support & Continuous Improvement:<\/strong> Fiscal Efficiency:<\/strong> Experience:<\/strong>
\nLocation:<\/strong> East London, Eastern Cape, South Africa
\nReference #:<\/strong> 210815
\nContract Type:<\/strong> Permanent
\nSalary:<\/strong> Market Related<\/p>\n
\nCustomer Relationship Management:<\/strong>
\nIdentify areas for improvement of overall customer experience in a more complex network \/ IT environment (multiple service in the customers complex architecture). Implement action plans and act on Surveys and Transaction Feedback.<\/p>\n
\nEngage with all levels with the customer environment to Executive level stakeholders to discuss account health for strategic direction and incident resolution. Service Managers are to address Senior Level stakeholders, address contract queries and ensure delivery of services per contacted requirements, which includes inputs and compilation of Contracts\/MSA\u2019s and complex negotiations with the customer. Engage with Senior customer stakeholders to address and resolve complaints and escalations. Senior Service Manager to engage and resolve these queries timeously.<\/p>\n
\nEnsure timeous resolution of issues on very complex and stringent SLA’s. Continuous Service Improvement Plans \u2013 perform proactive customer service audits, identify design short falls and implement solutions. Engagement with multiple stakeholders on complex projects.<\/p>\n
\nProvide dedicated and holistic attention to customers, prevent churn and strengthen and nurture relationships. These customers have complex technical landscapes and require in depth analysis. Manage repeat incident analysis and action. Maintain Billing Inventories and maintain internal document management system.<\/p>\n
\nManage clawbacks \/ revenue leakage. Upsell \/ cross sell opportunities \u2013 strategically engage with customer\u2019s architects and sales representatives and support customers expansion and delivery requirements.Identify Cost Saving initiatives within your assigned account base or within Liquid and assist in implementing the initiatives.
\nRequirements:<\/strong>
\nEducations:<\/strong>
\nIT \/ Networking Formal Qualification (3yrs Diploma\/Degree) and ITIL v3 essential
\nProject Management Qualification advantageous<\/p>\n
\nA minimum of 12 years in the ICT sector of which min 6 years must have been spent in the telco environment. Relationship Management experience and dealing with customers at all levels as well as Contract & SLA management experience is mandatory
\n5 years’ experience as a service manager on complex outsource accounts<\/p>\n