{"id":67502,"date":"2021-09-06T08:40:49","date_gmt":"2021-09-06T06:40:49","guid":{"rendered":"https:\/\/joblistsouthafrica.com\/?p=67502"},"modified":"2021-09-06T20:10:43","modified_gmt":"2021-09-06T18:10:43","slug":"blue-label-distribution-recent-job-recruitment-apply-now-3","status":"publish","type":"post","link":"https:\/\/joblistsouthafrica.com\/blue-label-distribution-recent-job-recruitment-apply-now-3.html","title":{"rendered":"Blue Label Distribution Recent Job Recruitment – Apply Now!"},"content":{"rendered":"

At Blue Label Distribution, our brand philosophy is that we can create and distribute anything that is able to be digitize. Our Blu-approved brand is the face of our service offering and is underpinned by a world-class technology platform for both online and offline commerce. With a point of sale network of approximately 150 000 devices, we provide a distribution footprint across all income groups. 85% of our income comes from merchants in the informal sector.<\/p>\n

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Job Title: Support Analyst: BLD<\/strong>
\nLocation:<\/strong> Sandton, Gauteng, South Africa
\nReference #:<\/strong> B098
\nContract Type:<\/strong> Permanent
\nSalary:<\/strong> Market Related<\/p>\n

Job Summary:<\/strong>
\nPrimary purpose of the role is to lead the operational support of the production environments, implementations, and ensuring continuous improvement of preventative and proactive measures to enable system stability.<\/p>\n

Requirements:<\/strong>
\nRESPONSIBILITIES:<\/strong><\/p>\n

Technical Support:<\/strong>
\nEffective resolution of escalated issues via thorough root cause analysis and effective resolution and \/ or providing concise reporting.
\nInternal change requests are submitted and followed up on for repeated requests or issues
\nProvide 2nd and 3rd level support functions for the real-time environment
\nEnsure production platforms are reviewed periodically and maintenance and housekeeping is performed
\nIdentify enhancements to improve supportability, operability and performance of systems
\nMaintain the internal servers and perform day-to-day IT admin tasks
\nTrack and report on incidents
\nConduct SQL scripting and DB maintenance
\nWork independently to troubleshoot all support requests and follow escalation policies
\nImplementations of software and patches<\/p>\n

Customer Service:<\/strong>
\nProvide after-hours support according to a standby schedule
\nProvide resolution for support requests to customers, according to the Service Level Agreement
\nConfigure, troubleshoot, isolate, repair, and resolve all customer issues
\nEnsure effective communication of planned and unplanned outages to customers within SLA.
\nEnsure alerts or escalations to Tech Ops are resolved timeously and communicated to requestors within SLA.
\nEstablish and maintain a positive professional relationship with customers
\nPrepare and conduct customer training as requested
\nAdherence to SLA to ensure consistent and predictable service delivery
\nSupport tactical and strategic goals of the operations team
\nProvide training and mentoring for support team members, including escalated support requests<\/p>\n

Self-Management:<\/strong>
\nSet an example through personal quality and productivity standards and ways of working with others.
\nDemonstrate consistent application of internal procedures.
\nPlan and prioritize, demonstrating abilities to manage competing demands.
\nDemonstrate abilities to anticipate and manage change.
\nDemonstrate flexibility in balancing achievement of own objectives with abilities to understand and respond to organisational and team needs.<\/p>\n

BEHAVIORAL COMPETENCIES:<\/strong><\/p>\n

Customer Focus
\nInstills Trust
\nCultivates Innovation
\nCollaborates
\nSituational Adaptability
\nBusiness Insight
\nManages Complexity
\nPlans and Aligns
\nBalances Stakeholders
\nEnsures Accountability
\nCollaborates
\nCultivates Innovation
\nCustomer Focus
\nInstills Trust
\nSituational Adaptability
\nTech Savvy<\/p>\n

EDUCATION:<\/strong><\/p>\n

Matric
\nPost graduate qualification in Information Technology or similar<\/p>\n

EXPERIENCE:<\/strong><\/p>\n

Minimum 4 years\u2019 experience in similar role<\/p>\n

To Apply:<\/strong><\/p>\n

Click Here!<\/strong><\/a><\/p>\n

Application Deadline:<\/strong> 20\/09\/2021<\/p>\n","protected":false},"excerpt":{"rendered":"

At Blue Label Distribution, our brand philosophy is that we can create and distribute anything that is able to be digitize. Our Blu-approved brand is the face of our service…..<\/p>\n","protected":false},"author":1353,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"om_disable_all_campaigns":false,"jetpack_post_was_ever_published":false,"_jetpack_newsletter_access":"","_jetpack_newsletter_tier_id":0,"footnotes":"","jetpack_publicize_message":"","jetpack_is_tweetstorm":false,"jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":true,"jetpack_social_options":{"image_generator_settings":{"template":"highway","enabled":false}}},"categories":[20],"tags":[],"jetpack_publicize_connections":[],"yoast_head":"\nBlue Label Distribution Recent Job Recruitment - Apply Now! - Jobs in South Africa 2024<\/title>\n<meta name=\"description\" content=\"At Blue Label Distribution, our brand philosophy is that we can create and distribute anything that is able to be digitize. 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