Telesure Investment Holdings (Pty) Ltd (TIH), is the holding company of some of South Africa\u2019s leading financial long and short term insurance providers. Our portfolio includes South Africa\u2019s most loved and recognisable brands such as 1st
\nfor Women, Auto & General, Budget, Dial Direct, Virseker and 1Life. Employee Benefits Administration via our Hippo Advisory Services, which includes health insurance, provident fund and group life administration. Hippo is South Africa’s first comparison website and compares insurance, other personal finance products, travel, health, money, travel, cars from a range of South African brands. We\u2019re pioneers with a hunger for the best, bringing customer-focused innovation and service excellence to the financial services industry. We\u2019re an undivided team of diverse thinkers and doers who believe in leading through technology and pushing beyond limits.<\/p>\n
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Job Title: Information Analyst: WFM<\/strong> Job Summary:<\/strong> Design and Conceptualization:<\/strong> Insights and Reporting:<\/strong> Customer Experience Strategy:<\/strong> Data Collection & Analysis:<\/strong> Improvement \/ Innovation:<\/strong> Operational Compliance:<\/strong> Project and Program Stakeholder Engagement:<\/strong> Personal Capability Building:<\/strong> Requirements:<\/strong> General Experience:<\/strong> *SAQA Accredited Equivalent – It is the onus of the applicant to provide TIH and
\nLocation:<\/strong> Fourways, Gauteng, South Africa
\nReference #:<\/strong> IA\/2021\/09
\nContract Type:<\/strong> Permanent
\nSalary: <\/strong>Market Related<\/p>\n
\nAnalyze, research and communicate critical pieces of WFM information across
\nthe business units and in support of the WFM team. This information must be in line with best practice principles and metrics. The role requires a data led approach to identify and implement optimization opportunities within the business to drive improved performance from our human and capital assets.<\/p>\n
\nDesign and develop reporting frameworks that aid in Strategic analysis for
\nBusiness Process optimization.
\nIdentify and build automation of reports.
\nDesign, builds and maintains dashboards.<\/p>\n
\nPrepare and coordinate the completion of various data and analytics reports. Timeous and meaningful, accurate reporting as per OLA.
\nReport on granular information types; compare datasets to identify anomalies and outliers and raise this with the WFM team and Operations.
\nMonitor and advise on metric deviations.<\/p>\n
\nPerform analyses that contribute to the understanding of the needs and expectations of different customer segments and make recommendations with a potential impact on the CXE strategy.
\nProvide real insight into business questions with pro-active recommendations on decisions and future analytical projects.
\nAssist the strategic planner and other WFM team members with data requirements and analytical insights with opportunities for performance
\nimprovements.<\/p>\n
\nConduct research using primary data sources and select information needed for the analysis of key themes and trends.<\/p>\n
\nUse a data led approach and identify opportunities for process optimization through the Lean Six Sigma model.
\nDocument, implement, maintain or recommend operating methods to improve data processing, distribution, data flow, collection and database procedures.
\nDefine future data migration requirements, gathering, validating and documenting data requirements.<\/p>\n
\nDevelop knowledge and understanding of Performance Based Remuneration (PBR) and the organization’s policies and procedures and of relevant regulatory codes and codes of conduct to ensure own work adheres to those standards.
\nObtain authorization from a supervisor or manager for any exceptions from mandatory procedure.<\/p>\n
\nMaintain relationship with GIT and work with IT to use their expertise to help deliver on the business agenda.
\nFacilitate engagement sessions with business to convince them or sell the proposed concept with factual and analytical insight.
\nDeliver analytical insights to a senior audience with the intention of supporting the strategy.<\/p>\n
\nDevelop own capabilities by participating in assessment and development
\nplanning activities as well as formal and informal training and coaching; gain or maintain external professional accreditation where relevant to improve performance and fulfill personal potential. Maintain an in-depth understanding of
\ntechnology, external regulation, and industry best practices through ongoing education, attending conferences, and reading specialist media.<\/p>\n
\nGeneral Education:<\/strong>
\nBachelor of Commerce\/Information Technology or equivalent (Essential);
\nLean Six Sigma Green Belt Certification (Advantageous);
\nBSc in Maths\/Stats or Information Technology, Finance or a related field; BSc Hons (Advantageous)<\/p>\n
\n3 or more years experience in Advanced Analytics and MI experience (Essential);
\nData management experience including use of tools such as; Qlikview, Power BI and similar (Essential);
\nExperience in the financial services industry (Advantageous)<\/p>\n
\nits subsidiaries with certified evidence that their qualification(s) meet the equivalent NQF level required for this role at time of application. As a registered Financial Service Provider, we are mandated to ensure that all our representatives are and remain fit and proper at all times. By applying for this role, you consent to having your relevant qualification and or accreditation or confirm that you are working towards meeting the competency requirements.
\nYou further consent to the relevant information being verified.<\/p>\n