{"id":68901,"date":"2021-11-01T08:00:03","date_gmt":"2021-11-01T06:00:03","guid":{"rendered":"https:\/\/joblistsouthafrica.com\/?p=68901"},"modified":"2021-11-01T21:18:21","modified_gmt":"2021-11-01T19:18:21","slug":"telesure-investment-holdings-recent-job-recruitment-apply-now-19","status":"publish","type":"post","link":"https:\/\/joblistsouthafrica.com\/telesure-investment-holdings-recent-job-recruitment-apply-now-19.html","title":{"rendered":"Telesure Investment Holdings Recent Job Recruitment – Apply Now!"},"content":{"rendered":"
The Claims Consultant contributes to the organisational goals by capturing, validating and administering claims to ensure efficient and accurate claims processing and costing, while delivering excellent service to the customer<\/p>\n
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Job Title: Claims Consultant: Commercial Lines<\/strong> Job Summary:<\/strong> Ensure correct information is obtained from the customer – by asking the appropriate questions and listening – to make correct decisions<\/p>\n Use appropriate tools (MyMarket, supplier contact and \/ or negotiation) to accurately cost the claim, and make informed and appropriate decision which is correct for the business and reasonable for the customer<\/p>\n Remain up to date (have good general knowledge of) with insurable goods, and knowing where to find appropriate information<\/p>\n Ensure claims are finalised with set parameters (turnaround time, terms and conditions applied accurately)<\/p>\n Ensure regular feedback to customers and other stakeholders, as determined by the company and\/ or customer requirement<\/p>\n Building and maintaining relationships, and liaising with, key stakeholders (e.g. Assessing, In-Touch, Legal, suppliers etc) to meet job objectives<\/p>\n Taking accountability for full resolution of claims processes (incl. the communication of the outcome of the claim), to deliver a quality service to, and retain, customers<\/p>\n Take accountability for the resolution of customer complaints, with a view to customer retention<\/p>\n Be innovative and use judgement to solve unique or unusual customer situations outside set parameters, with a view to customer retention.<\/p>\n Deliver the Telesure Service Way through personal effort and through others.<\/p>\n Deliver on Treating Customers Fairly principles in alignment with regulatory requirements<\/p>\n Requirements:<\/strong> FAIS Accreditation<\/p>\n 1-3 years Financial \/ insurance \/ call-centre experience<\/p>\n Claims experience is desirable<\/p>\n
\nLocation:<\/strong> Johannesburg, Gauteng, South Africa
\nReference #:<\/strong> Claims Consultant: Business Insurance
\nContract Type:<\/strong> Permanent
\nSalary:<\/strong> Market Related<\/p>\n
\nEnsure capturing of detailed, accurate information<\/p>\n
\nEssential: Grade 12 (Standard 10)<\/p>\n