Gather all necessary information as relating to all new and existing Life and
\nFuneral Claims<\/p>\n
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Job Title: Claims Administrator<\/strong> Job Summary:<\/strong> Data Collection & Analysis<\/strong>: Data Management:<\/strong> Document Preparation:<\/strong> Handling Enquiries and Correspondence:<\/strong> External Communication:<\/strong> Customer Service:<\/strong> BEHAVIORAL COMPETENCIES:<\/strong><\/p>\n Decision quality: Manages complexity:<\/strong> Plans and aligns:<\/strong> Customer focus:<\/strong> Communicates effectively:<\/strong> Holds self and others accountable to meet commitments. For example, accepts Drives results:<\/strong> Being resilient:<\/strong> Manages conflict:<\/strong> Collaborates:<\/strong> TECHNICAL COMPETENCIES:<\/strong> Policy and Regulation:<\/strong> Numerical Skills:<\/strong> Computer skills:<\/strong> Assessment:<\/strong> Data Collection and analysis:<\/strong> Compliance:<\/strong> Requirements:<\/strong> EXPERIENCE:<\/strong>
\nLocation:<\/strong> Johannesburg, Gauteng, South Africa
\nReference #:<\/strong> 1LC0122
\nContract Type:<\/strong> Permanent
\nSalary: <\/strong>Market Related<\/p>\n
\nRESPONSIBILITIES:<\/strong>
\nAdministration:<\/strong>
\nConduct data entry into company systems, and review and verify the information
\nto ensure accuracy and accessibility.<\/p>\n
\nPerform basic data entry tasks, including data verification.<\/p>\n
\nSupport others by working on a variety of data management tasks. Provide
\nClaims Assessors with the necessary assistance in gathering information \/
\ndocuments as and when required.<\/p>\n
\nUse standard office software to carry out basic formatting on letters, memoranda
\nand routine reports.<\/p>\n
\nAnswer the telephone and assist callers or those making varied enquiries by
\nemail or mail with any basic requests for information, directing more complex
\nmatters to colleagues as necessary.<\/p>\n
\nCreate positive experiences for clients by interacting courteously with them.<\/p>\n
\nCarry out standard customer service activities and handle simple customer
\nenquiries.<\/p>\n
\nMakes good and timely decisions that keep the organization moving forward. For
\nexample, knows when to act independently and when to escalate issues.
\nIntegrates various inputs, decision criteria, and trade-offs to make effective
\ndecisions. Typically makes good independent decisions.<\/p>\n
\nMakes sense of complex, high quantity, and sometimes contradictory information
\nto effectively solve problems. For example, looks at complex issues from
\nmultiple angles; explores issues to uncover underlying issues and root causes;
\nsees the main consequences and implications of different options.<\/p>\n
\nPlans and prioritizes work to meet commitments aligned with organizational
\ngoals. For example, outlines clear plans that put actions in a logical sequence;
\nconveys some time frames. Aligns own work with relevant workgroups. Takes
\nsome steps to reduce bottlenecks and speed up the work.<\/p>\n
\nBuilds strong customer relationships and delivers customer-centric solutions.
\nFor example, probes deeply into customer needs to identify less obvious
\ninterests or expectations. Consistently goes above and beyond to understand
\ncustomer requirements and surpass their expectations.<\/p>\n
\nDevelops and delivers multi-mode communications that convey a clear
\nunderstanding of the unique needs of different audiences. For example, listens
\nattentively and takes an interest. Keeps others well informed; conveys
\ninformation clearly, concisely, and professionally when speaking or writing.
\nEnsures accountability<\/p>\n
\nresponsibility for own work, both successes and failures. Handles fair share and
\ndoes not make excuses for problems. Usually meets commitments to others.<\/p>\n
\nConsistently achieves results, even under tough circumstances. For example,
\ndevotes considerable effort to surpassing goals and achieving the best possible
\nresults; goes above and beyond to achieve excellence. Drives ahead with great
\nfocus when faced with obstacles and setbacks; maintains productivity and a
\npositive attitude.<\/p>\n
\nRebounds from setbacks and adversity when facing difficult situations. For
\nexample, is calm and professional in difficult situations; continues to work
\ntoward objectives. Overcomes obstacles without becoming discouraged; draws
\nlessons from failures. Recovers from setbacks and adversity.<\/p>\n
\nHandles conflict situations effectively, with a minimum of noise. For example,
\ndisagrees with others in a respectful and tactful manner; handles conflicts and
\ndifferences of opinion in a calm, composed manner; rebounds from conflicts
\nwithout animosity.<\/p>\n
\nBuilds partnerships and works collaboratively with others to meet shared
\nobjectives. For example, learns how to operate as a team player, contributing
\nactively to the group’s efforts. Seeks others’ inputs, appreciates their
\ncontributions; offers to help when the need is clear.<\/p>\n
\nVerbal Communication:<\/strong>
\nUse clear and effective verbal communications skills to express ideas, request
\nactions and formulate plans or policies.<\/p>\n
\nInterpret and apply knowledge of laws, regulations and policies in area of
\nexpertise.<\/p>\n
\nUse an understanding of numerical concepts to perform mathematical
\noperations such as report analysis.<\/p>\n
\nSupport business processes by understanding and effectively using standard
\noffice equipment and standard software packages.<\/p>\n
\nAnalyze data from multiple sources to draw appropriate conclusions and make
\nsuitable recommendations.<\/p>\n
\nAnalyze data trends for use in reports to help guide decision making.<\/p>\n
\nAchieve full compliance with applicable rules and regulations in management
\nand\/or operations.<\/p>\n
\nGeneral Education:<\/strong>
\nMatric \/ Grade 12\/ SAQA Accredited (Essential)
\nEquivalent Regulatory exam 5 (Essential)<\/p>\n
\nGeneral Experience:<\/strong>
\n1 – 2 years working experience in the life\/funeral insurance industry, preferably within an administrative function (Essential)
\n1 – 2 years experience as a claims administrator or customer service<\/p>\n