{"id":69444,"date":"2021-11-24T08:00:19","date_gmt":"2021-11-24T06:00:19","guid":{"rendered":"https:\/\/joblistsouthafrica.com\/?p=69444"},"modified":"2021-11-24T20:33:15","modified_gmt":"2021-11-24T18:33:15","slug":"assupol-life-recent-job-recruitment-apply-now","status":"publish","type":"post","link":"https:\/\/joblistsouthafrica.com\/assupol-life-recent-job-recruitment-apply-now.html","title":{"rendered":"Assupol Life Recent Job Recruitment – Apply Now!"},"content":{"rendered":"
To lead the service desk team, administrate incidents, provide first line IT support via service desk and to liaise with users with regard to incidents and problems.<\/p>\n
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Job Title: Team Leader: Service Desk<\/strong> Job Summary:<\/strong> Requirements:<\/strong> TECHNICAL\/LEGAL CERTIFICATION:<\/strong> EXPERIENCE:<\/strong>
\nLocation:<\/strong> Menlyn, Gauteng, South Africa
\nReference #:<\/strong> TLSD
\nContract Type:<\/strong> Permanent
\nSalary:<\/strong> Market Related<\/p>\n
\n1.Provide first line support to users
\n\u2022Lead the Service Desk Team
\n\u2022Ensure that calls are addressed in a timeous manner
\n\u2022Work closely with the Technical Support team
\n\u2022Good communication skills
\n\u2022Provide input to management reports
\n\u2022Register incidents
\n\u2022Provide first line support to user (TCF)
\n\u2022Escalate incident to second line support
\n\u2022Monitor the status and progress towards resolution of all open incidents
\n\u2022Keep affected users informed about the progress (TCF)
\n\u2022Escalate the process to management level if not attended to within the set timeframe (TCF)
\n\u2022Confirms and closes resolution of incidents
\n\u2022Conduct quality control checks on service provider (TCF)
\n\u2022Send out general communication notices to the company<\/p>\n
\nFORMAL EDUCATION:<\/strong>
\n\u2022Matric
\n\u2022Diploma in IT (Advantage)<\/p>\n
\n\u2022Call Centre\/Customer Service Certificate
\n\u2022A +
\n\u2022N+ (Advantage)<\/p>\n
\n\u20222 Years\u2019 experience in customer service
\n\u20221 Years\u2019 experience in an IT environment<\/p>\n