{"id":70297,"date":"2022-01-04T08:10:17","date_gmt":"2022-01-04T06:10:17","guid":{"rendered":"https:\/\/joblistsouthafrica.com\/?p=70297"},"modified":"2022-01-04T19:49:35","modified_gmt":"2022-01-04T17:49:35","slug":"telesure-investment-holdings-current-job-opportunity-apply-now-16","status":"publish","type":"post","link":"https:\/\/joblistsouthafrica.com\/telesure-investment-holdings-current-job-opportunity-apply-now-16.html","title":{"rendered":"Telesure Investment Holdings Current Job Opportunity – Apply Now!"},"content":{"rendered":"
Contributes to the organisational goals by delivering an efficient IT Desktop service within the parameters of Telesure’s IT capabilities.<\/p>\n
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Job Title: Desktop Support Administrator<\/strong> Job Summary:<\/strong> Desirable:<\/strong> Knowledge Of:<\/strong> Skills:<\/strong>
\nLocation:<\/strong> Fourways, Gauteng, South Africa
\nReference #:<\/strong> DSA#14.09.21
\nContract Type:<\/strong> Permanent
\nSalary:<\/strong> Market Related<\/p>\n
\nSLA
\nTo ensure a timely and effective response and resolution to user queries and problems in line with service level agreement and ITIL principles.
\nTo perform technical installations and configurations when necessary.
\nTo provide administration service on user accounts, network storage and exchange services when requested.
\nTo provide technical support on IT and business related projects as and when required.
\nPersonal Development Plan Implementation (Own).
\nAccountability for development.
\nTraining intervention attendance.
\nApplication of training, initiatives and process changes.
\nTaking career development and performance management seriously (look for ways to improve competence\/results).
\nSetting of own goals and working towards them. Continuous and constant improvement.
\nTo ensure up-to-date knowledge of changes to Telesure systems, processes and procedures
\nRequirements
\nEssential:
\n2 years Desktop Support experience within a medium to large corporate<\/p>\n
\nExperience in support of apple products within a medium to large corporate<\/p>\n
\n\u2022ITIL Principles
\n\u2022IT security policies and procedures
\n\u2022Customer service process and procedures
\n\u2022Business processes
\n\u2022IT operations<\/p>\n
\n\u2022Customer focus
\n\u2022Communication
\n\u2022Problem Management
\n\u2022Incident Management
\n\u2022Technology Savvy
\n\u2022Vendor Engagement
\n\u2022Conflict Resolution
\n\u2022Interpersonal Skills<\/p>\n