{"id":71011,"date":"2022-02-07T08:10:30","date_gmt":"2022-02-07T06:10:30","guid":{"rendered":"https:\/\/joblistsouthafrica.com\/?p=71011"},"modified":"2022-02-07T21:47:39","modified_gmt":"2022-02-07T19:47:39","slug":"blue-label-distribution-current-job-opportunity-apply-now-11","status":"publish","type":"post","link":"https:\/\/joblistsouthafrica.com\/blue-label-distribution-current-job-opportunity-apply-now-11.html","title":{"rendered":"Blue Label Distribution Current Job Opportunity – Apply Now!"},"content":{"rendered":"

To ensure that all Fraud alerts on the fraud monitoring systems are actioned promptly to detect and prevent potential fraudulent and\/or suspicious activity at an early stage to minimize losses to Blue Label, its consumers and customer across all channels. This would include protecting Blue Label Telecoms assets and interests from acts of financial crime and misconduct including mitigating present exposures.<\/p>\n

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Job Title: Fraud Detection and Prevention Agent<\/strong>
\nLocation:<\/strong> Sandton, Gauteng, South Africa
\nReference #:<\/strong> B214
\nContract Type:<\/strong> Permanent
\nSalary:<\/strong> Market Related<\/p>\n

Job Summary:<\/strong>
\nFraud Management Systems Development:<\/strong>
\nCarefully analyze alerts flagged on the fraud monitoring systems and confirm the validity of suspicious transactions and\/or activity with Blue Label customers to detect and prevent fraud at an early stage.
\nAll alerts in the fraud monitoring system must be actioned promptly, daily, and where necessary to refer for further investigation and\/or decision.
\nMaking clear memo notes on the fraud system as well as case management systems for record and audit purposes.
\nEnsure that Fraud incidents is registered on the case management system with accurate and as much as possible information obtained with regards to the incident.
\nIdentify shortcomings in existing systems and provide suggestions to mitigate evolving risks.<\/p>\n

Fraud Investigation:<\/strong>
\nWhere required assisting with referrals from clients who want to dispute or report fraudulent activity.
\nEnsure that agreed SLA\u2019s is met.
\nEnsure that laid down procedures is always followed.
\nEscalate all high risk or unusual activity to management immediately
\nAlways maintaining a customer centric focus throughout case life-cycle, keeping in mind the needs of customers and business units.
\nEnsure completion of all mandatory training courses<\/p>\n

Product\/Service Information:<\/strong>
\nGood product knowledge of different value-added services (VAS) products processed by Blue Label Telecoms, such as Airtime, Data, Gaming and various other types of vouchers and services across different channels as well as different banking products and services.<\/p>\n

Stakeholder Engagement:<\/strong>
\nProvide timely feedback to internal and authorized external stakeholders<\/p>\n

Customer Service:<\/strong>
\nAlways dealing with clients in a professional manner.
\nAlways maintaining confidentiality and integrity of customers information.<\/p>\n

Requirements: <\/strong>
\nBEHAVIORAL COMPETENCIES:<\/strong>
\nManages Complexity
\nInstills Trust
\nCommunicates Effectively
\nCollaborates
\nCustomer Focus
\nEnsures Accountability
\nSituational Adaptability
\nTime Management
\nAssertiveness
\nManages Conflict
\nDeadline Driven
\nSelf-Management<\/p>\n

SKILLS:<\/strong>
\nData Collection and Analysis
\nCompliance Management
\nPlanning and Organizing
\nRisk Management
\nGood Communication
\nInformation Management
\nPolicy and procedures
\nCustomer Service Delivery
\nNavigates Customer Challenges
\nProblem-Solving
\nLateral thinking
\nAbility to work under pressure<\/p>\n

EDUCATION:<\/strong><\/p>\n

Relevant diplomas, certificates or completed training courses in Fraud Risk Management<\/p>\n

EXPERIENCE:<\/strong><\/p>\n

At least 2 to 3 years working experience in the Fraud Risk environment<\/p>\n

To Apply:<\/strong><\/p>\n

Click Here!<\/strong><\/a><\/p>\n

Application Deadline:<\/strong> 21\/02\/2022<\/p>\n","protected":false},"excerpt":{"rendered":"

To ensure that all Fraud alerts on the fraud monitoring systems are actioned promptly to detect and prevent potential fraudulent and\/or suspicious activity at an early stage to minimize losses…..<\/p>\n","protected":false},"author":1353,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"om_disable_all_campaigns":false,"jetpack_post_was_ever_published":false,"_jetpack_newsletter_access":"","_jetpack_newsletter_tier_id":0,"footnotes":"","jetpack_publicize_message":"","jetpack_is_tweetstorm":false,"jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":true,"jetpack_social_options":{"image_generator_settings":{"template":"highway","enabled":false}}},"categories":[75],"tags":[],"jetpack_publicize_connections":[],"yoast_head":"\nBlue Label Distribution Current Job Opportunity - Apply Now! - Jobs in South Africa 2024<\/title>\n<meta name=\"description\" content=\"To ensure that all Fraud alerts on the fraud monitoring systems are actioned promptly to detect and prevent potential fraudulent and\/or suspicious\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/joblistsouthafrica.com\/blue-label-distribution-current-job-opportunity-apply-now-11.html\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Dozie Nze\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/joblistsouthafrica.com\/blue-label-distribution-current-job-opportunity-apply-now-11.html\",\"url\":\"https:\/\/joblistsouthafrica.com\/blue-label-distribution-current-job-opportunity-apply-now-11.html\",\"name\":\"Blue Label Distribution Current Job Opportunity - Apply Now! 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