At BDO, we believe in investing in our people to help them grow, both professionally and personally. The foundation of our business is strong relationship, with colleagues, clients and other stakeholders and we work hard every day to make this a reality. Our commitment is to create unlimited growth by giving our people continuous opportunities and our client’s unparalleled support.<\/p>\n
BDO\u2019s global organisation extends across 167 countries and territories, with 88,120 people working out of 1,617 offices \u2013 and we\u2019re all working towards one goal: to provide our clients with exceptional service. Our firms across the organisation cooperate closely and comply with consistent operating principles and quality standards.<\/p>\n
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Job Title: IT Administrator<\/strong> Job Summary:<\/strong> Main Duties and Responsibilities:<\/strong> Skills:<\/strong> Experience:<\/strong> Personal Attributes:<\/strong> BDO Core Competencies:<\/strong> The appointment will be made in terms of the Firm’s Employment Equity Policy. CONSENT TO PROCESS YOUR INFORMATION:<\/strong><\/p>\n By sending us your application, Curriculum Vitae, academic records, qualifications, or any other personal information as defined by POPIA:
\nLocation:<\/strong> Port Elizabeth, Eastern Cape, South Africa
\nReference #:<\/strong> ZIT_10
\nContract Type:<\/strong> Permanent
\nSalary:<\/strong> Market Related<\/p>\n
\nBDO South Africa has a vacancy for an IT Administrator in our Port Elizabeth office.
\nThe purpose of the role is service delivery execution in accordance with the ICT ITIL Framework and BDO Strategy. Adhere and comply to the National ICT service strategy. Align with best practise disciplines, governance, ethics, risk standards, policies and compliance for the firm.<\/p>\n
\n\u2022Deliver services and support in line with the defined National ICT service catalogue.
\n\u2022Solve complex end-user related Incidents.
\n\u2022Ensure Service Delivery within SLA criteria, to resolve and escalate where required.
\n\u2022Document technical knowledge articles
\n\u2022Ensure all business requests are delivered in the most effective way (reduction in incidents\/rework)
\n\u2022Continuous improvement to meet the level of required efficiencies and agreed SLA (processes, systems, delivery)
\n\u2022Perform Proactive end-user machine maintenance
\n\u2022Effective administration of incidents, requests and problem related requirements
\n\u2022Provide related service feedback to the management team and leadership \u2013 report- repeat incidents\/problem areas\/proactive trends
\nRequirements:<\/strong>
\nQualifications:<\/strong>
\n\u2022A+, N+, Server+, ITIL V3
\n\u2022NQF Level 6 IT related Qualification is non-negotiable
\n\u2022NQF Level 7 or higher is beneficial
\n\u2022MCSE: Cloud Platform and Infrastructure, MCSA: Windows Server is beneficial<\/p>\n
\n\u2022Excellent problem-solving skills
\n\u2022Good organisational and time management skills
\n\u2022Excellent communication and interpersonal skills
\n\u2022SDi ServiceDesk Analyst
\n\u2022KANBAN methodology<\/p>\n
\n\u2022Minimum 3years in a Corporate IT team providing end-user support
\n\u2022Basic knowledge of Windows Server (2008 and 2012)
\n\u2022Audio and Visual boardroom solutions support
\n\u2022Office 365 support
\n\u2022Basic Mimecast administration
\n\u2022Skype for business 2015 Support
\n\u2022Support of ERP and CRM tools
\n\u2022Mitel PABX administration
\n\u2022Active Directory administration
\n\u2022Ability to troubleshoot network issues – LAN Routing and Switching troubleshooting (VLANs, IP Sub netting, DHCP, DNS)
\n\u2022Working experience on System Centre Service Manager or similar IT Service Management tools.<\/p>\n
\n\u2022Attention to Detail
\n\u2022Holistic and Logical Thinking
\n\u2022Disciplined
\n\u2022Flexible\/Dependable
\n\u2022Proactive Personality
\n\u2022Must be a team player<\/p>\n
\n\u2022Relationships and Collaboration
\n\u2022Exceptional Client Service
\n\u2022Business Growth
\n\u2022Engaging people
\n\u2022Leadership
\n\u2022Quality, Risk management and Operational performance<\/p>\n
\nOnly short-listed candidates will be contacted.<\/p>\n
\n1.You have disclosed up to date and accurate records; and
\n2.You agree to us keeping your records in our data base as per our Retention Policy.<\/p>\n