Telesure Investment Holdings (Pty) Ltd (TIH), is the holding company of some of South Africa\u2019s leading financial long and short term insurance providers. Our portfolio includes South Africa\u2019s most loved and recognisable brands such as 1st for Women, Auto & General, Budget, Dialdirect, Virseker and 1Life. Employee Benefits Administration via our Hippo Advisory Services, which includes health insurance, provident fund and group life administration. Hippo is South Africa’s first comparison website and compares insurance, other personal finance products, travel, health, money, travel, cars from a range of South African brands. We\u2019re pioneers with a hunger for the best, bringing customer-focused
\ninnovation and service excellence to the financial services industry. We\u2019re an undivided team of diverse thinkers and doers who believe in leading through technology and pushing beyond limits.<\/p>\n
<\/p>\n
<\/p>\n
<\/p>\n
<\/p>\n
Job Title: Recoveries Insured Consultant<\/strong> Job Summary:<\/strong> Settlement Negotiation:<\/strong> Payment Management:<\/strong> Investigation and Analysis:<\/strong> Customer Management:<\/strong> Document Preparation:<\/strong> Correspondence:<\/strong> Continuous Development:<\/strong> Governance:<\/strong> Work Scheduling and Allocation:<\/strong> Requirements:<\/strong> General Experience:<\/strong> ADDITIONAL INFORMATION:<\/strong> TIH has decided to adopt a mandatory vaccine policy, requiring its workforce to be fully vaccinated by 31 March 2022. All prospective employees are required to disclose their vaccination certificates as part of the recruitment process.<\/p>\n
\nLocation:<\/strong> Fourways, Gauteng, South Africa
\nReference #:<\/strong> RC\/2022\/02\/19
\nContract Type:<\/strong> Permanent
\nSalary: <\/strong>Market Related<\/p>\n
\nTo recover damages from the insured third parties following losses suffered by the customers and negotiate the reduction of claims cost and retention of the customers.<\/p>\n
\nUtilising your expertise to successfully negotiate the appropriate settlement with third party insurers\/representatives in accordance with the relevant law and standard operating procedures and make relevant recommendations to senior colleague(s).<\/p>\n
\nEffectively manage payments from third party insurers\/representatives.<\/p>\n
\nIdentify, gather relevant information, analyse and Investigate the merits of the claims in accordance with standard operating procedures and regulatory laws.
\nDetermine and decide the feasibility of the on-going recovery process, after assessment of various factors, in order to reduce all costs related to the recovery.<\/p>\n
\nManage short term insurance customer (policy holder) relationships and expectations by using relevant operating system(s). Review, verify and update the customer claims in accordance with standard operating procedures.
\nEnsure that upon successful recovery that customer excesses are refunded timeously and in accordance with standard operating procedures.<\/p>\n
\nPrepare an appropriate letter of demand to the third party insurers\/ representatives in accordance with the standard operating procedure. Produce accurate evidentiary reports for submission to third parties.<\/p>\n
\nRespond to routine requests using form letters or emails and to more unusual requests by editing templates to create customized responses.<\/p>\n
\nEnsure up-to-date knowledge of company products, systems and procedures. Develop and maintain an understanding of relevant external regulation, and industry best practices through ongoing education.<\/p>\n
\nUnderstand and manage SLA timeframes and legislative prescriptive timeframes with the third party insurers\/ representatives and act timeously to resolve problems.<\/p>\n
\nOrganize own work schedule in order to get the job done, coordinating with support services and assigning short-term tasks to others if necessary.<\/p>\n
\nGeneral Education:<\/strong>
\nA LLB degree or a Diploma in the legal field (Essential)<\/p>\n
\n2-3 years legal recoveries experience (Essential);
\nExperience in the short term insurance environment (Advantageous)<\/p>\n
\nSAQA Accredited Equivalent – It is the onus of the applicant to provide TIH and its subsidiaries with certified evidence that their qualification(s) meet the equivalent NQF level required for this role at time of application. As a registered
\nFinancial Service Provider, we are mandated to ensure that all our representatives are and remain fit and proper at all times. By applying for this role, you consent to having your relevant qualification and or accreditation or confirm that you are working towards meeting the competency requirements. You further consent to the relevant information being verified.<\/p>\n