{"id":71641,"date":"2022-03-07T09:00:59","date_gmt":"2022-03-07T07:00:59","guid":{"rendered":"https:\/\/joblistsouthafrica.com\/?p=71641"},"modified":"2022-03-07T23:19:45","modified_gmt":"2022-03-07T21:19:45","slug":"blue-label-distribution-ongoing-job-vacancy-apply-now-11","status":"publish","type":"post","link":"https:\/\/joblistsouthafrica.com\/blue-label-distribution-ongoing-job-vacancy-apply-now-11.html","title":{"rendered":"Blue Label Distribution Ongoing Job Vacancy – Apply Now!"},"content":{"rendered":"

To provide technical support to customers by responding to customer queries using the available mediums of communication to support and troubleshoot customer tech problems.<\/p>\n

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Job Title: Technical Support Consultant<\/strong>
\nLocation:<\/strong> Mpumalanga area, Mpumalanga, South Africa
\nReference #:<\/strong> NB02
\nContract Type:<\/strong> Permanent
\nSalary:<\/strong> Market Related<\/p>\n

Job Summary:<\/strong>
\nTelephonic Customer Interaction:<\/strong>
\nAttend to incoming phone calls and provide support to customers Reduce Average number of Open Calls, open calls to be kept within the required. SLA period Provide solutions to customer queries.<\/p>\n

Troubleshoot:<\/strong>
\nProvide daily support to users of various computer systems including answering questions, analyzing problems, and quickly forming solutions to return systems to proper operation.
\nDiagnose queries by using information from customers to diagnose tech issues and walk customers through the steps needed to fix various problems.
\nEnsure all escalated queries are resolved to customer\u2019s satisfaction and within agreed SLA (24-72hrs) and business processes.<\/p>\n

Query Escalation:<\/strong><\/p>\n

Escalate tech problems that cannot be resolved on the telephone Raise a query ticket with technical support representatives and schedule a repair crew to fix problems on-site. Maintain Database Ensure the maintenance of the database for customer problems and fixes in the solutions database
\nAdd new information to the CRM Knowledge Base for future troubleshooting reference<\/p>\n

Call Logs and Reporting:<\/strong><\/p>\n

Accurately logging all queries and service requests with detailed information on CRM and follow up on them within 30 minutes of receipt.<\/p>\n

Logistics and process improvement:<\/strong><\/p>\n

Create and implement new processes to improve efficiency and customer satisfaction while reducing costs. Compile and submit new logistics processes Communicate & conduct the training of new logistics processes throughout company Ensure Logistic Company adherence to agreed SLAs through daily tracking of all collections\/deliveries and monthly telecons meeting addressing service levels. Logistics Report to be updated and circulated to ALL daily by COB. All waybills to be filed and saved electronically on a daily basis within 24 hours of collection\/delivery<\/p>\n

Customer Service:<\/strong><\/p>\n

Communicate clearly and effectively with end users, colleagues, and management to quickly resolve issues and ensure customer satisfaction.
\nAssist in training and monitoring procedures for all customers, including educating customers on day-to-day operational requirements (activities to be captured in case notes). Establish, develop and maintain business relationships with current customers to generate business and maximize trade on a daily basis. Respond timeously to queries logged via the email and telephonic platform<\/p>\n

<\/strong>Requirements:<\/strong>
\nBEHAVIORAL COMPETENCIES:
\nEnsures Accountability
\nPlans and Aligns
\nManages Complexity
\nOptimizes work processes
\nCommunicates Effectively
\nDirects Work<\/p>\n

TECHNICAL COMPETENCIES:<\/strong>
\nVerbal Communication
\nTime Management
\nComputer skills
\nPlanning and Organizing
\nRisk Management
\nAction Planning
\nData Collection and analysis
\nHealth and Safety<\/p>\n

EDUCATION:<\/strong>
\nMatric
\nTechnical Diploma\/Degree<\/p>\n

EXPERIENCE:<\/strong>
\n2-3 years relevant technical experience<\/p>\n

To Apply:<\/strong><\/p>\n

Click Here!<\/strong><\/a><\/p>\n

Application Deadline:<\/strong> 21\/03\/2022<\/p>\n","protected":false},"excerpt":{"rendered":"

To provide technical support to customers by responding to customer queries using the available mediums of communication to support and troubleshoot customer tech problems.         Job Title:…..<\/p>\n","protected":false},"author":1353,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"om_disable_all_campaigns":false,"jetpack_post_was_ever_published":false,"_jetpack_newsletter_access":"","_jetpack_newsletter_tier_id":0,"footnotes":"","jetpack_publicize_message":"","jetpack_is_tweetstorm":false,"jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":true,"jetpack_social_options":{"image_generator_settings":{"template":"highway","enabled":false}}},"categories":[121],"tags":[],"jetpack_publicize_connections":[],"yoast_head":"\nBlue Label Distribution Ongoing Job Vacancy - Apply Now! - Jobs in South Africa 2023<\/title>\n<meta name=\"description\" content=\"To provide technical support to customers by responding to customer queries using the available mediums of communication to support and troubleshoot\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/joblistsouthafrica.com\/blue-label-distribution-ongoing-job-vacancy-apply-now-11.html\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Dozie Nze\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/joblistsouthafrica.com\/blue-label-distribution-ongoing-job-vacancy-apply-now-11.html\",\"url\":\"https:\/\/joblistsouthafrica.com\/blue-label-distribution-ongoing-job-vacancy-apply-now-11.html\",\"name\":\"Blue Label Distribution Ongoing Job Vacancy - Apply Now! 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