Milpark Education is a registered Private Higher Education Institution offering business management education that focuses on the areas of management and leadership, financial planning and insurance, and banking across South Africa and in other parts of Africa.<\/p>\n
Milpark offers full-time, part-time and distance learning Higher Education (HE) and Further Education and Training (FET) qualifications, as well as career-focused short courses. The higher education qualifications offered start at NQF level 5, extend into levels 6 and 7, and culminate in the Master of Business Administration (MBA) at NQF level 8. Our financial planning qualifications cover the spectrum from NQF level 4 through to NQF level 8.<\/p>\n
Milpark Education has been rated as the Number One Private Provider of the MBA degree and was placed fifth in the overall rankings of accredited Educations in the 2012 PMR.africa national survey on accredited Educations offering MBA\/MBL degrees in South Africa.<\/p>\n
Milpark\u2019s Values:<\/strong> <\/p>\n <\/p>\n <\/p>\n <\/p>\n Job Title: Student Support Administrator<\/strong> Job Summary:<\/strong> Responsibilities:<\/strong> Good relationships with students and colleagues:<\/strong> General:<\/strong> Requirements:<\/strong>
\n\u2022The Milpark culture is based on 5 core values:
\n\u2022We focus on providing quality education to our students
\n\u2022We focus on our excellent customer service
\n\u2022We work together with integrity and respect
\n\u2022We take personal accountability and responsibility
\n\u2022We create value for our stakeholders through innovation and operational excellence<\/p>\n
\nLocation:<\/strong> Cape Town, Western Cape, South Africa
\nReference #:<\/strong> SuppAdmin_080322
\nContract Type:<\/strong> Permanent
\nSalary:<\/strong> Market Related<\/p>\n
\nThe position of Support Administrator is responsible for ensuring that all student queries are resolved quickly and promptly whether they are through walk-ins, email or by telephone as well as ensuring that high standards of service delivery are maintained for all students.<\/p>\n
\nResolving student queries promptly and accurately:<\/strong>
\n\u2022Ensure accurate and timeous assistance with uploading assignments, online test and exams.
\n\u2022Ensure that you are available during Proctored\/online exams.
\n\u2022To assist with the processing of all Admissions (Application Review status) and Registrations (Application Review & Application Process), if and when required by management.
\nAll documents to be checked properly before processing.
\n\u2022Ensure that correct processes are followed when assisting students with Assignment, online test and exam queries, and any special applications (ex: AC’s, Remarks, Refunds etc),
\nwhether through email, call or walk in.
\n\u2022Ensure that all assignments and online tests errors are resolved within the SLA (24 hours).
\n\u2022Ensure that Supplementary & AC deferrals are registered correctly and within the SLA (24 hours)
\n\u2022Ensuring that all student queries are resolved quickly and promptly within the agreed SLA, whether they are through walk-ins, email, case management or by telephone.<\/p>\n
\n\u2022To uphold good relationships with our students and colleagues.
\n\u2022Displays the utmost professionalism & respect when dealing with internal and external customers. Fosters a Milpark team spirit by working closely with other departments.
\n\u2022Ensure that you adhere to POPI rules and regulations
\n\u2022Ensure that you are available during Milpark core hours while working from home.
\n\u2022To ensure that no complaints regarding service or performance are received from students and clients (internal & external).<\/p>\n
\n\u2022Ensure that all deadlines \/ critical dates pertaining to Support are adhered to according to academic planners, rosters etc.
\n\u2022Ensure that all written communication is professional, and that grammar, punctuation and spelling is checked; Templates to be used where applicable and that No internal staff
\n\u2022High levels of accuracy and thorough execution. Provides a quality service on time, every time and without errors. Consistently meets deliverables, expectations and due dates.
\n\u2022Working overtime to ensure that emails and other work are complete within the SLA during busy period.
\n\u2022Actively living the Milpark Values<\/p>\n
\nEducation & Experience Requirements:<\/strong>
\n\u2022Minimum Matric (Tertiary qualification preferred \u2013 NQF Level 5 or above).
\n\u2022A minimum of 5 years solid administration experience.
\n\u2022A minimum of 3 years solid customer service support experience.
\n\u2022Advanced proficiency in Microsoft Office programmes (especially Excel).
\n\u2022Experience of working within a deadline driven environment.
\n\u2022High Level verbal and written communication skills
\n\u2022High Level telephone etiquette and customer service skills
\n\u2022High Level People skills<\/p>\n