{"id":722,"date":"2010-07-03T02:41:46","date_gmt":"2010-07-03T01:41:46","guid":{"rendered":"https:\/\/joblistsouthafrica.com\/?p=722"},"modified":"2013-10-13T10:24:39","modified_gmt":"2013-10-13T08:24:39","slug":"multichoice-south-africa-epg-qa-controller-x-2","status":"publish","type":"post","link":"https:\/\/joblistsouthafrica.com\/multichoice-south-africa-epg-qa-controller-x-2.html","title":{"rendered":"Multichoice South Africa: EPG QA Controller X 2"},"content":{"rendered":"

MultiChoice<\/strong> is a South African company which operates the DStv satellite television service, the main satellite TV service in Sub-Saharan Africa. Multichoice South Africa recruits EPG QA Controller X 2<\/strong><\/p>\n

MULTICHOICE SUPPORTS THE PRINCIPLE OF EMPLOYMENT EQUITY<\/p>\n

VACANCY: EPG QA CONTROLLER X 2
\n(BTD Division)<\/p>\n

LEVEL D<\/p>\n

THIS POSITION IS TARGETING AFRICAN CANDIDATES ONLY<\/p>\n

(Persons with disabilities are encouraged to apply)<\/p>\n

This position is open to the Employee Referral Scheme \u2013 up to R5000.00<\/p>\n

SHIFT WORK REQUIRED<\/p>\n

CONTEXT:<\/strong>
\n(External and internal factors which influence the work environment, taking future conditions and strategic requirements into account)<\/p>\n

\u2022\u00a0Multichannel Environment
\n\u2022\u00a0Interactive application monitoring
\n\u2022\u00a0Dynamic business unit
\n\u2022\u00a0Electronic information
\n\u2022\u00a0Internet, Multimedia delivery
\n\u2022\u00a0Communications systems
\n\u2022\u00a0Rapid Technology change
\n\u2022\u00a0Rapid Organizational change
\n\u2022\u00a0Technical environment
\n\u2022\u00a0Shift work or irregular working hours
\n\u2022\u00a0Service delivery environment
\n\u2022\u00a0Transmission monitoring and escalation
\n\u2022\u00a0Change process<\/p>\n

CUSTOMERS:
\n(External and internal individuals or groups to whom products, services, programmes and information must be provided)<\/p>\n

\u2022\u00a0Content Department
\n\u2022\u00a0Channel suppliers
\n\u2022\u00a0BTD internal departments
\n\u2022\u00a0DSTV subscribers
\n\u2022\u00a0DStv Online departments
\n\u2022\u00a0MultiChoice Management
\n\u2022\u00a0MultiChoice Contact Centres
\n\u2022\u00a0M-Net and SuperSport business units
\n\u2022\u00a0Deukom
\n\u2022\u00a0DStv Mobile
\nOUTPUTS:
\n(Products, services, programs and information which the individual must provide to external individuals or groups, or one another to accomplish the organisation\u2019s mission and strategy)<\/p>\n

\u2022\u00a0Perform accurate monitoring of Electronic Programme Guide across all platforms
\n\u2022\u00a0Perform On-Air updates to un-communicated schedule changes
\n\u2022\u00a0Perform first line support in resolving any problems encountered
\n\u2022\u00a0Report, escalate and follow up on incidents till resolved
\n\u2022\u00a0Feedback to business on reported incidents
\n\u2022\u00a0Escalation of incidents to the relevant departments, stakeholders or businesses
\n\u2022\u00a0Effective logging and reporting of incidents
\n\u2022\u00a0Perform tests according to approved Test Plans
\n\u2022\u00a0Liaise and communicate with ECD to resolve issues
\n\u2022\u00a0Collate and report EPG complaints logged on external sources like DStv Forum &
\n\u2022\u00a0HelloPeter.<\/p>\n

COMPETENCIES:
\n(Personal capabilities, which are critical to the production of quality outputs)<\/p>\n

Functional
\n\u2022\u00a0A thorough knowledge of English, particularly spelling and grammar
\n\u2022\u00a0MultiChoice business processes
\n\u2022\u00a0Solid Knowledge of Broadcast Value Chain
\n\u2022\u00a0MCA decoder and product knowledge
\n\u2022\u00a0Incident logging and reporting system
\n\u2022\u00a0Computer literacy
\n\u2022\u00a0Communication skills (Verbal & written)<\/p>\n

Behavioural
\n\u2022\u00a0Attention to detail
\n\u2022\u00a0Problem solving
\n\u2022\u00a0Analytical thinking
\n\u2022\u00a0Perseverance
\n\u2022\u00a0Customer focused
\nAre you interested in this dynamic and challenging position? Please e-mail your CV to Ntombiningi Ngubo at\u00a0nngubo@multichoice.co.za<\/a>.<\/p>\n

PLEASE NOTE:<\/p>\n

1.\u00a0HR IS NOT RESPONSIBLE FOR COPIES OF YOUR CVs. SHOULD YOU WISH TO SUBMIT A CV, PLEASE MAKE SURE THAT YOU KEEP THE ORIGINAL.<\/p>\n

2.\u00a0KINDLY STATE WHICH POSITION YOU ARE APPLYING FOR WHEN SUBMITTING YOUR CV.<\/p>\n

Apply online before 30 Jul 2010<\/strong><\/p>\n","protected":false},"excerpt":{"rendered":"

MultiChoice is a South African company which operates the DStv satellite television service, the main satellite TV service in Sub-Saharan Africa. Multichoice South Africa recruits EPG QA Controller X 2…..<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"om_disable_all_campaigns":false,"jetpack_post_was_ever_published":false,"_jetpack_newsletter_access":"","_jetpack_newsletter_tier_id":0,"footnotes":"","jetpack_publicize_message":"","jetpack_is_tweetstorm":false,"jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":false,"jetpack_social_options":{"image_generator_settings":{"template":"highway","enabled":false}}},"categories":[97],"tags":[1849],"jetpack_publicize_connections":[],"yoast_head":"\nMultichoice South Africa: EPG QA Controller X 2 - Jobs in South Africa 2024<\/title>\n<meta name=\"description\" content=\"MultiChoice is a South African company which operates the DStv satellite television service, the main satellite TV service in Sub-Saharan Africa.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/joblistsouthafrica.com\/multichoice-south-africa-epg-qa-controller-x-2.html\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Joblist South Africa\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/joblistsouthafrica.com\/multichoice-south-africa-epg-qa-controller-x-2.html\",\"url\":\"https:\/\/joblistsouthafrica.com\/multichoice-south-africa-epg-qa-controller-x-2.html\",\"name\":\"Multichoice South Africa: EPG QA Controller X 2 - 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