Accountable for quality, standards, service and desired outputs within inter-related functional areas of responsibility. May be responsible for work of others.<\/p>\n
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Job Title: Sales Representative<\/strong> Job Summary:<\/strong> Key Qualities:<\/strong> Behavioural Competencies:<\/strong>
\nLocation:<\/strong> Isando, Gauteng, South Africa
\nReference #:<\/strong> 7051088
\nContract Type:<\/strong> Permanent
\nSalary:<\/strong> Market Related<\/p>\n
\nKey Accountabilities and Outputs:<\/strong>
\nCustomer Development:<\/strong>
\n\u2022 Manage and build customer relationships with Outlet owners
\n\u2022 Drive weekly customer calls per outlet to build effective partnerships and resolve customer issues
\n\u2022 Ensure all current, correct customer master data captured onto Rapid Trade and is maintained
\n\u2022 Achieve customer sales volume targets
\n\u2022 Ensure each outlet buys directly from the Company consistently on a weekly basis
\nExecution Guidelines
\n\u2022 Ensure the delivery of product availability, merchandising, promotions, pricing and space in each and every outlet
\n\u2022 Monitor volumes by outlet to ensure 100% availability of key brands and packs through forward planning
\n\u2022 Manage stock rotation to ensure 100% availability
\n\u2022 Drive the effective execution of selective merchandising implementation in the consumption and purchase zones
\n\u2022 Negotiate and execute interior and exterior price communication; capture price priorities; ensure price point compliance and execute on the overall price and promotion campaigns throughout the year
\nAsset Management
\n\u2022 Manage the Company refrigeration assets by driving governance and compliance
\n\u2022 Manage all the Company assets in the outlets including permanent merchandising and signage
\n\u2022 Ensure the Company products are stocked in fridges as per guidelines
\n\u2022 Conduct asset verification surveys (Fridges, etc.)
\n\u2022 Assist customers with managing stock replenishment to minimise stock outs
\n\u2022 Manage stock rotation and quality<\/p>\n
\nCritical Success Factors:<\/strong>
\n\u2022 Customer Perspective
\nCommunication
\n\u2022 Routine communication with customers or clients
\nProblem Solving
\n\u2022 Proactive identification of functional problems related to a specific process or policy, determine cause and impact, and choose the best alternative to solve the problem based on guidelines provided and an understanding of the theory or practices underpinning the problem.
\nRelationships Maintained
\n\u2022 Others outside of own work area but inside the organisation
\nSales Representative
\nUpdated July 2020
\nPage 3 of 3<\/p>\n
\nCustomer Relations:<\/strong>
\n\u2022 Asks questions to identify customer needs or expectations
\n\u2022 Follows through and meets personal commitments to others on time
\n\u2022 Takes responsibilities seriously and consistently meets the clients\u2019 expectations for quality, service, and professionalism.
\n\u2022 Continuously monitors delivery to make sure the customer is receiving good service
\n\u2022 Shows a strong commitment to exceeding customer expectations
\n\u2022 Able to own responsibility for mistakes, apologise and make suitable changes to services
\nNegotiation
\n\u2022 Able to recognise a situation in which negations are required
\n\u2022 Able to listen to the oppositions argument attentively with the aim of reaching an effective outcome
\n\u2022 Able to tactfully present facts on a \u201cneed to know basis\u201d so as to ensure a successful outcome.
\n\u2022 Able to refer to facts presented by the opposition to strengthen argument.
\n\u2022 Possesses the interpersonal skills necessary to negotiate an effective outcome
\nPlanning and Organising
\n\u2022 Manages time effectively, ensuring effective completion of tasks under stressful deadlines.
\n\u2022 Able to prioritise activities and resources, ensuring that results are achieved effectively.
\n\u2022 Able to evaluate progress and make appropriate adjustments to initial plans, ensuring a successful outcome.
\nKnowledge of Business
\n\u2022 Follows systematic, multi-source learning regiment designed to educate oneself quickly: keeps oneself current
\n\u2022 Describes the important impacts that one has on the success of one\u2019s functional area and on company results; demonstrates a knowledge of the customers business
\n\u2022 Uses business understanding to make sound decisions and influence the decisions of others
\nContinuous Improvement
\n\u2022 Increases performance expectations when success has been achieved
\n\u2022 Seeks out sources of information, including trade associations, \u201cbest practice\u201d companies, customers, peers, subordinates, etc.
\n\u2022 Finds ways to fast-adapt improvement ideas to work processes
\n\u2022 Proactively seeks out resources, alliances, etc., needed to quickly introduce improvements<\/p>\n