Our client is a leading telecommunications group that is aggressively growing across South Africa and the African continent is looking for a Manager: Sales Administration<\/p>\n
To supervise and manage the sales process within the sales division for all Key Account Managers to ensure that the Sales Administrators are assisted Review and ensure that all ATP\u2019d links are invoiced Act as a Custodian of processes for the Sales the admin remit Ensure system processes support TAT\u2019s, and all require staff is trained Ensure all staff understand the purpose and impact of their role Manage and maintain all customer information on CRM<\/p>\n
<\/p>\n
<\/p>\n
<\/p>\n
<\/p>\n
Job Title: Manager: Sales Administration<\/strong> Job Summary:<\/strong> Supervision \/ Management of Sales Process:<\/strong> KEY PERFORMANCE INDICATORS:<\/strong><\/p>\n Measurable:<\/strong><\/p>\n All compliance guidelines are adhered to Reports:<\/strong><\/p>\n Monthly reporting on all opportunities, exceptions, TAT\u2019s, Admin volume, customer volume, Measurable:<\/strong> Miscellaneous & General:<\/strong> Measurable:<\/strong> WORKING CONDITIONS:<\/strong> Desired Experience & Qualification:<\/strong> TECHNICAL SKILLS:<\/strong> Performs activities related to an organization’s administration such as computing, organizing, planning, scheduling, producing reports or filing<\/p>\n Customer Relationship Management:<\/strong> CRM Software:<\/strong> General Computer Literacy:<\/strong> Project Management:<\/strong> Product Knowledge:<\/strong> Personal Attributes\/Behavioral Competencies:<\/strong><\/p>\n Attentive to Detail:<\/strong> Customer Centricity:<\/strong> Manages Pressure:<\/strong> Manages Team Dynamics:<\/strong> Multitasking:<\/strong> People Management:<\/strong> Performance driven:<\/strong>
\nLocation:<\/strong> Johannesburg<\/p>\n
\nDuties & Responsibilities:<\/strong>
\nACCOUNTABILITIES & RESPONSIBILITIES (KEY PERFORMANCE AREAS & TASKS):<\/strong><\/p>\n
\nAssume responsibility for the performance, direction and development of the Sales Admin team
\nDetermine system improvement measures to enhance our current working processes
\nEnforce compliance guidelines with client agreements in terms of order processing
\nManage Sales Admin team is working effectively and efficiently, to achieve the tasks given to them and ensuring that the accounts they are working with are running effectively and productively
\nSupervise and manage the sales process within the sales division for all Key Account Managers
\nEnsure that Administrators process customer’s re-quest for quotation (on CRM)
\nEnsure correctness of information to process link on system (Information such as):
\nCustomer details (if not already on the system): Address and contact details; registration and VAT numbers; contact person(s) and signed agreements
\nSite A and Site B information (if not already on the system): Physical address; coordinates and managing company Liaise with KAM or directly with customer to obtain details
\nSend RFO documents to customer and capture data on CRM
\nSubmit Schedule B\u2019s for financial approval
\nSend access request to Implementation for site survey and obtain costing
\nConvert opportunities into orders on the CRM; obtain circuit numbers and links are moved to implementation for build
\nInvocoms to be held with all subordinates to drive the business forward as per company vision and strategy
\nAttend cross functional Invocom meetings with relevant departments \/ functions to ensure speedy delivery of links; problem solving strategies<\/p>\n
\nAll tasks are completed accurately and timeously
\nAll quotation requests are actioned accurately and timeously<\/p>\n
\nDo reconciliation with functional reports in line with the data on the system
\nManage credit disputes, understand causes and re-solve root cause
\nReport on tickets, issues and escalations impacting long term and short-term objectives
\nProvide regular order intake reporting to all teams to manage the achievement of targets<\/p>\n
\nAll relevant reports are submitted in timeously<\/p>\n
\nReport to management on all problem areas related to area of responsibility and how to mitigate them
\nEffectively coordinate staff within Sales Admin from a growth point of view including performance management and succession planning
\nPerform any other work-related duties and responsibilities that may be assigned from time-to-time by management
\nManage customer escalations timeously
\nEnsure Sales Admin staff is adequately trained to manage workload, has technical understanding of systems, processes, pricing, systems, products, customer requests, bulk deals
\nEnsure system processes are simplified and stream-lined
\nImplement and manage customer uptake onto digital platforms
\nManage data quality for all sales admin related areas
\nUpdate information and constantly align data in ac-accordance with CRM\u2019s new developments
\nConduct customer training for systems, information, RFI\u2019s, digital platforms
\nFrequently perform data \u201cclean-up\u201d operations
\nAssist in developing systems, processes and methodologies for Sales Admin
\nCo-ordinate Board Pack submission for Sales and data integrity
\nManage team development, KPI\u2019s, succession planning, team moral and cohesiveness
\nCreate a customer centric environment
\nManage month end \/ year end closures<\/p>\n
\nAs required within usual business operations<\/p>\n
\nOffice based<\/p>\n
\nGrade 12
\nBusiness management diploma or national diploma in Sales and Marketing, or a related tertiary qualification (or studying towards one)
\nManagement skills
\n2 \u2013 5 years’ sales management experience is essential
\nTechnical understanding will be an added advantage<\/p>\n
\nAdministration<\/p>\n
\nAdopts a philosophy and corresponding processes that focus on identification and satisfaction of the customers’ stated and unstated needs and wants<\/p>\n
\nHandles software that allows the organization to store, organize, synchronize and search records relating to customer interactions<\/p>\n
\nGood working knowledge of MS office software packages<\/p>\n
\nApplying knowledge regarding principles, techniques, and tools used in planning, control, monitoring, and review of projects<\/p>\n
\nKnowledge of SADV products and services
\nWorkflow Systems (QuickBase preferable)
\nIn-house computer system<\/p>\n
\nThorough Gives care and consideration to all parts and aspects of tasks Considers fine points<\/p>\n
\nFocuses on meeting and exceeding the needs of internal and external customers by anticipating customer needs, delivering within timeframes and to quality standards, measuring customer reaction and maintaining necessary contact with customers<\/p>\n
\nHandles work related stress, pressure and difficulties Bounces back from obstacles and setbacks, ensuring work continuity Stays optimistic and persistent<\/p>\n
\nAble to manage teams to achieve work goals and targets Takes proactive action to ensure that behavioural relationships between members of a group who are assigned connected tasks within a company are harmonious and have a positive effect on productivity Manages conflict timeously where required<\/p>\n
\nAbility to execute multiple tasks concurrently without compromising quality or performance<\/p>\n
\nRecruit and on-board new staff members to ensure quickest time to performance
\nSet meaningful performance targets for all employees and clearly outline efforts required to reach deliverables
\nExplain how work roles contribute towards overall strategic objectives
\nSupport, coach and mentor staff
\nDevelop and agree upon standards against which to measure behaviour and performance up front
\nAssess performance and behaviour
\nProvide regular, constructive feedback and reinforcement regarding performance
\nCounsel staff where behavioural problems arise
\nGive recognition for work well done
\nEncourage employees to adhere to company values
\nWork with staff to create individual development plans addressing employee and business needs, encouraging employees to participate in learning opportunities
\nProvide developmental assignments to staff based on career interests and business needs
\nManage team performance, promoting cohesiveness and taking corrective action where necessary
\nChair meetings to ensure team is updated with information required and in order to manage team direction and performance
\nEnsure staff retention of top performers<\/p>\n
\nPuts in sufficient effort to meet or exceed business and customer expectations both in terms of delivery and quality Able to act without being prompted to Demonstrates a sense of urgency, self-motivation and ownership in work Has a need for achievement Achieves results<\/p>\n