Our international client in the pharmaceutical industry who is based in Brackengate, Cape Town has a vacancy for an IT Service Desk Support Specialist.<\/p>\n
IMPORTANT: This is a 6-month contract.
\nThe successful candidate will be required to start ASAP.<\/p>\n
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Job Title: <\/strong>IT Service Desk Support – Contractor Job Summary:<\/strong> Minimum Qualifications:<\/strong>
\nLocation: <\/strong>Cape Town – Peninsula (Hout Bay \/ Muizenberg – Cape Point)
\nReference:<\/strong> CPT000392-CV-1<\/p>\n
\nDuties & Responsibilities:<\/strong>
\nResponsibilities:<\/strong>
\nThe IT Service Desk Support Team provides onsite 2nd level IT support for client hardware, software, desk telephone\/voicemail, mobile phones, and audio\/video conference rooms.
\nHardware support involves HP laptops, tablets, and desktops; Apple MacBook Pros; Apple iPads; Apple iPhones. Peripheral support includes monitors, keyboards, mice, docking stations, and adapters. Involves device imaging, deployment, troubleshooting, repair, communication, documentation, and resolution.
\nOperating System support for Microsoft Windows7, Windows10, Apple OSX 10, and Apple iOS.
\nClient software support for Microsoft Office (Word, Excel, and PowerPoint), Google applications (Gmail, Calendar, Drive, Docs, Sheets, Slides, Google+, Meet, and Chat), Internet browsers (Internet Explorer, Chrome, and Safari), Antivirus, and other client software. Provides support for software installation, remediation, removal, and troubleshooting.
\nMust demonstrate understanding and usage of ITSM process and IT tools for incident, problem, change, and asset management (i.e. ServiceNow, ActiveDirectory). Team is responsible for monitoring and managing several incident ticket queues.
\nConference Room Support. Must provide user support for projectors, screens, TV displays, wall controls, Google Meet Conference hardware and Crestron Room Booking devices.
\nMultifunction Printing Devices. Perform basic troubleshooting of Multifunction printing devices and Follow-Me print solutions.
\nKnowledge of AppSpace to support Digital Signage, desk occupancy and room booking services or other solutions similar to AppSpace.
\nCustomer Service. Provides exceptional customer service. Willing to make a special effort to perform tasks correctly the first time. Demonstrates great follow up, communication, and relationship management skills. Able to answer customer questions and provide customer training. Provides user support for specific user requirements to improve or enhance user productivity.
\nProject Support \u2013 Participates in \u201cspecial projects\u201d as assigned by IT management. Special projects may include Lifecycle management of workstation hardware, operating systems, and mobile phones.<\/p>\n
\nTechnical certification in computer science or related field or equivalent, plus 2 years of customer-focused technical experience or;
\nExtensive desktop support, telecom and network management preferred.
\nExperience and patience in training others concerning technical matters
\nProven ability to effectively prioritize and execute tasks
\nProven analytical and problem-solving abilities
\nWindows and Apple MacBook Operating Systems
\nExperience with the following: Active Directory, ITIL, ServiceNow,
\nExtensive experience with Google Applications \u2013 Gmail, Calendar, Drive, Docs, Sheets, Slides, Google+, Meet, Chat, and Chrome extensions
\nHighly self-motivated and self-directed
\nResponsible and takes responsibility and ownership
\nExtremely high level of attention to detail
\nDesire to be a part of a team and work in a collaborative environment
\nStrong interpersonal skills
\nCustomer service orientation<\/p>\n