{"id":74636,"date":"2022-06-24T09:00:42","date_gmt":"2022-06-24T07:00:42","guid":{"rendered":"https:\/\/joblistsouthafrica.com\/?p=74636"},"modified":"2022-06-24T22:12:18","modified_gmt":"2022-06-24T20:12:18","slug":"quest-staffing-solutions-ongoing-job-vacancy-apply-now-2","status":"publish","type":"post","link":"https:\/\/joblistsouthafrica.com\/quest-staffing-solutions-ongoing-job-vacancy-apply-now-2.html","title":{"rendered":"Quest Staffing Solutions Ongoing Job Vacancy – Apply Now!"},"content":{"rendered":"
We’re seeking a Service Relationship Consultant Mobile Telecoms\/ICT – 12 Month Contract – Johannesburg
\nMUST BE AVAILABLE IMMEDIATELY<\/p>\n
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Job Title: Service Relationship Consultant Mobile Telecoms\/ICT – 12 Month Contract – Johannesburg<\/strong> Job Summary:<\/strong> Desired Experience & Qualification:<\/strong>
\nLocation:<\/strong> Johannesburg
\nContract: <\/strong>12 Months<\/p>\n
\nDuties & Responsibilities:<\/strong>
\nFast moving industry with constantly changing business requirements and technologies
\nFluid complexities of customer expectations and demands
\nEnsure escalation management processes and procedures in relation to the internal management structures
\nEnsure accurate Incident closure (incident reporting and RCAs) within defined SLA requirements
\nCustomer name\/address changes (bill to, ship to, registered office)
\nContact management \u2013 Updating and maintenance of RICA\/authorised signatories, technical contacts, single points of contact,<\/p>\n
\nMatric
\nITIL qualification is MANDATORY
\nAll experience must be in the mobile sector (voice and data)\u00b7
\nService Management experience is mandatory
\n2 \u2013 3 years\u2019 experience within a service fulfilment and\/or assurance role.
\n2 \u2013 3 years\u2019 experience in a client facing role\u00b7
\nIT\/Telecommunications background is essential
\nExperience in client facing service, quality assessment and\/or technical support<\/p>\n