DataFin was established in 1999. We pride ourselves on the fact that we have established relationships with industry leaders and a vast majority of our business is repeat business.<\/p>\n
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Job Title: Junior Tier 1&2 ICT Product Support<\/strong> Duties & Responsibilities:<\/strong> AN ambitious and strong technical Junior Tier 1&2 ICT Product Support is sought by a leading provider of cutting-edge Telecommunications Solutions to join its fast-paced customer system support team. This team is responsible for the delivery of Information & Communication Technology related infrastructure, administration, technical support and other services as required for the customer systems. The position will require after hours work including remote work. The ideal candidate needs a relevant 3-year tertiary qualification, at least 2 years suitable experience including Windows, Microsoft Server & Microsoft Office Suite, ESET, Backup technologies (Altaro, Arc Server, Tape drives), Infrastructure Monitoring (e.g., PRTG, Nagios, SolarWinds, etc.), Hyper-V, VMware), Linux, Wireshark, Ubiquiti, Mikrotik, Cisco, Dell, SonicWALL, FortiGate & Huawei.<\/p>\n DUTIES:<\/strong> Resolve user and client issues within SLA. Server administration and maintenance.<\/strong> IP and Routing design administration.<\/strong> Qualifications –<\/strong><\/p>\n A 3-year tertiary qualification (CTU, Centurion Academy, a University of Technology e.g., CPUT, etc.). A minimum of 2 years relevant experience.<\/strong> Windows environment software.<\/strong> Linux OS.<\/strong> Mid-level knowledge of routing, switching, IP addressing & FW rules. Python, PowerShell and other scripting skills Professional conduct with punctual behaviour and a strong work ethic.
\nLocation:<\/strong> Stellenbosch<\/p>\n
\nENVIRONMENT:<\/strong><\/p>\n
\nGeneral –<\/strong><\/p>\n
\nOffer remote and potentially onsite support.
\nInstall and configure hardware and software components.
\nAssist with User Acceptance Testing.
\nTroubleshoot hardware and software issues.
\nPerform root cause analysis.
\nRepair or replace damaged hardware.
\nPerform tests and evaluations of new software and hardware.
\nProvide advanced user support and training.
\nPro-active communication to stakeholders.
\nConduct daily system checks and maintenance operations.
\nEstablish good relationships with all customers and colleagues.
\nManage technical documentation work with 3rd party vendors for system support.
\nTechnical Project Management.
\nServer Administration (Windows and\/or Linux) –<\/p>\n
\nUser and Group administration.
\nBackup administration.
\nNetwork Administration –<\/p>\n
\nSecurity.
\nDeployment of networks.
\nSwitch, Wi-Fi, Router and Firewall administration.
\nDNS administration.
\nNetwork traffic monitoring and troubleshooting.
\nREQUIREMENTS:<\/p>\n
\nOne or more of the following courses: MCSE, MCSA, Cisco CCNA, RHSE, etc. International Certification would be advantageous.
\nExperience\/Skills –<\/p>\n
\nSoftware –<\/p>\n
\nMicrosoft Windows (desktop), Microsoft Server & Microsoft Office Suite.
\nAnti-Virus Software (ESET).
\nBackup technologies (Altaro, Arc Server, Tape drives).
\nInfrastructure Monitoring (e.g., PRTG, Nagios, SolarWinds, etc.).
\nVM (e.g., Hyper-V, VMware).
\nLinux environment software –<\/p>\n
\nDNS (Bind).
\nMail (e.g., Postfix, Sendmail, Exim, etc.).
\nFileserver (e.g., SMB, NFS, iSCSI, etc.).
\nVM (Proxmox).
\nNetworking –<\/p>\n
\nAnalysis\/Troubleshooting software (e.g., Wireshark).
\nCabling and Crimping.
\nNetwork equipment experience (e.g., Ubiquity, Mikrotik, Cisco, Dell, SonicWALL, FortiGate, Huawei).
\nOther –<\/p>\n
\nProven telephonic and onsite support history.
\nAny additional software and database skills would be advantageous.
\nExperience in telecommunication\/transmission systems including Wifi, LTE, 5G, VoIP, etc. would be advantageous.
\nExperience in fiber optics would be advantageous.
\nATTRIBUTES:<\/p>\n
\nAnalytical problem-solving with meticulous attention to detail.
\nAbility to work as part of a diverse team with different skills.
\nBe able to self-manage, especially when operating alone with remote support.
\nExcellent interpersonal and communications skills.
\nNeed to continuously upskill.
\nA proactive nature with a positive \u201cCan do\u201d attitude towards any type of work that needs to be done.
\nHighly organised.
\nWhile we would really like to respond to every application, should you not be contacted for this position within 10 working days please consider your application unsuccessful.<\/p>\n